Yelp is Broken and Social Flashmobs Apparently Rule

I was just reading about the social media meltdown of Amy’s Baking Company in Scottsdale, if you’re not familiar with it, the restaurant was featured on Chef Gordon Ramsay’s Kitchen Nightmares production that airs on the FOX Network. To give you a quick recap, things did not go well for the owners of the restaurant and for the second time since Ramsay has been doing the show, he walked away and essentially refused to help the restauranteurs out.  This act in and of itself says a lot since in his own right, Ramsay can be pretty irascible. So for something to essentially send him packing, when we know what he’s capable of, it had to be pretty bad. Suffice it to say, the owners of this restaurant, took it to another level via these  Kitchen Nightmare Youtube videos.

Watching the videos of the show you can see why. But, not surprisingly, I found out about the particular show via social media. Why? Because the buzz of the show, the videos and of what the owners did  started to play itself out on Facebook.  When that happens, things can move quicker than an Arizona brushfire in July.  So quickly that the brush fires moved over from Facebook to Yelp and Reddit as well.

The gist or the fuel? Apparently the owners decided to respond to the trolls that were commenting about how bad they came off on the show.  This doesn’t absolve the restaurant owners but it does highlight the typical flash mob actions that occur on social networks.  Give them anything and they will run with it. More importantly however, it highlighted something else.

Here comes my point and it’s about Yelp.

Yelp may not be the go-to source for restaurant reviews.

Why? Well, The ABC restaurant has 1131 reviews, some of which might be good, but most are not. 99.9% are snarky, mean, negative “reviews. ” The point?  How many of those 1131 reviewers actually ate at the restaurant and how many just piled on for some good old flash mob social media bashing? 99.9%

What can Yelp do about that? Doesn’t that mean you can go and bash any restaurant, anywhere? Seems like it to me.  Unless I’m missing something.

Help me to understand.

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3 Reasons Why Viral Video Inspires

First I want to tell you that I’m encouraged. You’ll understand why after you see these videos.

1) Let’s start with TED. I have tweeted in the past why you should start your day with a TED video, and here is testament to that reasoning.

2) Prepare to be awed and amazed at the fearlessness in this next video.

3) and this one..humans creating and playing.

You see, as we head into 2010, the human spirit for creating and sharing and expressing and pushing the envelope of what is possible in this world will always trump the bad in those that are hell bent on destroying that spirit.

Hey marketers, what can one person do?

I have conversations every day about brand champions, leaders within communities, word of mouth marketing and  how some things can go viral. During yesterday’s Hashtagsocialmedia chat with host Rachel Happe, someone used this video as an example of a Flash Mob within a community. Watch this video. It is a perfect example of  how a) one person can make a difference and b) how viral things can quickly become.

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Viral Video #234

This video was sent to me via email and naturally I sent it on, because that’s what we do. But computer graphics notwithstanding, this is still a pretty cool, “wow” type of video.

 

Viral Message. When marketers hope we get it. Did you?

Here is a) a great message b) a video that has the potential to be viral and c) Is well done. .When you get to the end of the video, is it what you thought the message would be?