When Lead Gen Get’s in the Way of a Good Cause. 7 Lessons for Chevy & MLB.

Posted on October 10, 2012 by marc meyer

I love baseball and I coach baseball and I’m a fan of the Pittsburgh Pirates. Recently I received an email from Pirates.com asking me to vote for pitcher Chris Resop for the Roberto Clemente Award which annually goes out to one player in major league baseball who selflessly gives back to the community. It’s a very prestigious award. It was nice to see that Chris was being nominated since my son holds Roberto Clemente in very high esteem, and Chris’s father happens to also coach my daughter.

So why am I telling you about this?

Let’s look at the initial email that I received.

Seems pretty harmless and it’s an email that goes out to all subscribers of Pirates.com. So when I go to vote for Chris, I am taken to the following landing page below. The first part of this is what you would actually see above the fold. Which is poorly designed I might add.

But then, as I went to fill out the form, I’m greeted with the following:

Right in the middle of the form…

When do I expect to purchase or lease?
Please indicate the Chevy vehicle I want to learn more about?
I would like to receive further email communications from Chevy.

What tha?

I don’t remember this having to be part of voting for the Roberto Clemente Award. I also notice that I have no choice but to answer the questions in order to vote for Chris Resop. So if I don’t want to use this form, do I really want to take the time and effort to “look” for a work around? What if I want my 12 year old son to vote? I don’t even know if he likes Chevy’s yet!

What can Chevy and MLB learn?

You have to give people options when filling voluntary information out that’s only relevant to Chevy.
Know who you’re sending emails to. Know your audience. Surely MLB and Chevy have pretty decent CRM systems.
Know that sometimes the primary focus doesn’t have to be on lead generation. Think about the cause here.
The devil is in the details, and the details were poor and misleading.
The form will invariably bring back bad information of people who really don’t care about a Chevy, they just wanted to vote. You have forced bad or misleading information into a system and have corrupted the data.
You’ve tainted a good cause with large assumptions.
Add a social component on the email and the web page for crying out loud.

I hate to say it, but this is a case study on bad email marketing. Hopefully this email didn’t go out to 20 million people; and wait till I tell Chris Resop’s dad about this!

Word of Mouth Marketing

Posted on April 4, 2008 by marc meyer

In my efforts to spread what I think is a very apt representation of viral or word of mouth marketing, I give you this:

Viral Video Explained

Posted on March 7, 2008 by marc meyer

Here are 3 great examples of viral videos. The viral elements are so apparent when using these 3 videos as examples of viral marketing. In short order, they can all scale quickly, which means that the viral growth is exponential, i.e. it can spread quickly. The sharing of the link or the video is effortless, and lastly it’s humorous/touching/strikes a nerve. The first video has been viewed over 900,000 times. Which is a pretty solid number.

Now 900,000 for a viral video might seem like a large number but if we look at the numbers associated with Jimmy Kimmels F@cking Ben Affleck Response to Matt and Sarah video, you’ll begin to re-think what is construed as a viral video.

Currently that Jimmy Kimmel video has been seen almost 9 million times. That’s right, 9 million times. I would suspect that the Hey Jude video will eventually spike pretty high. But as you can see, the power possessed by a truly viral video can reach far and why and travel quicker than a tornado warning. Now admit it, right now you are thinking of sharing this post with someone who might appreciate it? It’s not hard to do, you merely send the link and off it goes. Quick, efficient and no sweat for you. Viral.

To finish off this post, here is the viral video that prompted Jimmy Kimmel’s response video. The Sarah Silverman-Matt Damon Video has been seen by almost 13 million people and blogged about over 1900 times. Make that 1901 times.

User-generated content. 10 tips for marketers.

Posted on March 5, 2008 by marc meyer

Web 2.0 has empowered online users like never before. Because of this, it has opened up and increased the desire for marketers to tap into this group to unleash the potential to virally market products and services to levels only dreamt of previously. Here are 10 things marketers need to be aware of as they dip their toes in the water.

The Sixth Estate-respect its potential

If the 5th estate is the broadcast media then the 6th estate is anyone with a computer. Think about it, the 6th estate is, at this juncture, online users; every day run of the mill online consumers who can and do, crank out information, opinions and content, without the fear of any type of backlash. They can say virtually anything online and find an audience for it. Marketers can never underestimate the power of the this user. Regardless of their lack of an audience, all it takes is one piece of media that no one has ever seen. So never discount anything or anyone’s potential content or group in marketing your product.

The Marketing upside for user generated content will never be greater, so what are you waiting for?

But within that forum for their opinion, their thoughts, and their comments, lies potential. Marketing potential. The marketing potential of user generated content has never been greater than it currently is. The marketing impact and influence that user-generated content has over people, products, ideas, and decisions has never been more valued and never been more underutilized. User generated content if positioned correctly, can create a viral buzz for anything. The reason for this is that the growth of social networks is growing at a pace that rivals and exceeds the dot com boom of the late 90’s. To be more sucinct, a new blog, it’s been said, is created every second. THAT means, that someone is creating content. A user is creating content that COULD influence others. If a marketer has not immmersed themselves in all things social media driven, now is the time.

Marketers think they know how to position themselves

For marketers, the challenge has always been how to leverage and push their product. One key is to take the leaders, the movers and the shakers of user generated content and have them buy in. Or you position a product or marketing promotion in front of “a group” in which they want to participate, they want to crank out content and they want to share it with their peeps. The marketer can dangle rewards and other incentives to do this, and that can work but… The reward or payoff for the user, is the desire to be noticed, or found, or be recognized for their efforts in creating some viral multi-media based piece of content that “may” take on a life of it’s own. YouTube is a classic example of this.

Marketers should know that all creators of UGC are secretly hoping and looking for their 15 minutes.

Those people who don’t have an audience yet, may be wanting to grow to online stardom levels seen by those who have cultivated their sites over time. Some great examples of this would be The Drudge Report, Shoemoney, Guy Kawasaki, and Seth Godin. All of these folks have a loyal and large following. With the ease that it takes them to crank out a piece on something they may like or dislike or mention casually, they can influence thousands of people, who then can influence thousand of others. Instant traffic and instant credibility to something that previously had nothing. Therein lies the potential that marketers salivate over.

Marketers could theoretically get to these influencers and have them, for a price, (bare in mind that everyone can be bought, don’t be so naiive to think they cant) pitch or promote a product, a service, a sight, or whatever and in turn it will, if it hasnt already happened, have a direct and immediate impact on the audience of that influencer. An indirect example of this is Google adsense ads sprinkled all over sites with high traffic.

Marketers need to be transparent

Within social networks for example, people who blatantly pitch a product can be looked upon has disingenuous, and thus will never be taken seriously. So a marketer needs to immerse themselves within a group and become more of an under the radar type of person who slowly and yet effectively influences the rest of the group. By doing this they gain street cred and legitimacy whenever they speak about anything. Thus, if they tell or mention or post about widget x rocking their world, then the rest of the group may listen. If marketer y comes right out of the blocks and says, “check out this kick ass product,” they’ll never get off the ground.

Marketers need to incent and leverage the group

Traditional online marketers look at social networks in a similar fashion, with the thinking, “I can market right to this captive audience”. And they are right! With some specific niche based social groups numbering in the thousands and within those groups are thousands more, marketers can tap directly into those groups who are possibly waiting or are ripe to be pitched with products, services and offers. If the pitch is right and the timing is perfect, it can be huge. To that end If a marketer can work with and enlist users of THAT group to carry the flag on behalf of a product, if they can get that user to become an evangelist of that product, then they will have hit the mother lode.

Marketers need to realize, it’s a marathon not a sprint

Although a new blog is created every second, a new blog does not grow its base overnight. It, like any social group grows over time. Marketers have the ability to drive traffic using specific and traditional means, but there still needs to be some meat on the bone, once someone arrives to the group and or the blog. And that does not happen quickly. Marketers have to acquire some street cred. They have to be able to establish a presence either under the radar or not. Social users have the ability to fact check more than they ever have and they do, thus the marketer needs to realize that. If they smell a rat, you are done. So stay cool. If the marketer paces themselves, the reward at the end will be recurring and not just a one time deal.

Screwing up is viral too

If you think success is great and viral and exciting; then keep in mind that if you mess up, if you wrong the consumer, then you can expect an equally as strong and viral reaction. With that failure or error in judegment comes a stickiniess and a refusal to forget that can kill a marketing campaign faster than bug spray. What’s more, with a users ability to fact check, they will to see if you have done something in the past that caused someone to post and vent online and complain. They will find it, and when they do, you and your marketing campaign or efforts will fail. You’re done. So in other words, the key to your future success is predicated on your online reputation and past. If you make a promise, you better keep it. If you have a made a promise, you better have kept it.

Know your audience and why they are creating their content

Marketers have to realize that the premise of all user generated content is that you have this person who wants to be seen or heard. You have to ask the questions: Why? What are they trying to get out of it? What is the purpose? Do they want a job? Are they venting? Do they want to be a star? A wannabe journalist? The more you know about your market, your audience and the reasoning behind their actions, the easier it will be to create a plan that will enlist their help, or incorporate their readers or audience into what you are trying to achieve. It may just be that all their user generated content is for entertainment and nothing more. It might be they are doing it, because they can. Which is cool. It’s merely up to you to figure that out.

You will never know as much as them, deal with it and then embrace it

You think you are on top of things, but you have no idea. Unless you have built the social site they are flocking to or you are immersed in their culture, you will never know as much as them and you will never fully know what they are thinking. So never pretend to, if you do they will bust you. Remember that with the user comes a sense of entitlement. Its the new culture. I’m going to get mine and I have a right to it. It may be why they think they should be a star. And you know that all might be well and good but remember, as a marketer the idea is to influence, and push ideas, products and services. It doesn’t mean you have to sleep with them, it just means you need to know that they think they know more than you do. They might and if they do, let them. Just learn, absorb, take it all in and then go get it! Give them what they need and you get to profit from their efforts.

Mobile, Social, and Search. Quick hits.

Posted on February 22, 2008 by marc meyer

In a quest to pare down my already slim posts, I’m going to fire off a couple of quick blurbs for everyone to chew on until the next post:

Aside from Microsoft not backing down in it’s quest to buy Yahoo, AT&T and Yahoo have entered in a multiyear deal to share revenue from advertising on Mobile phones. Yahoo will provide search and display advertising for AT&T customers. I’m shocked that Google did not get there first.
Speaking of Microsoft, the Wall Street Journal just cut a deal with them in which the WSJ’s paid search and contextual advertising services will be provided by Microsoft. Not to sound redundant but, I’m shocked that Google did not get there first…
Social media giants Facebook and Myspace will become application hubs and launch pads for niche based “smaller” social networks. Alot of this is the residual effect of Facebook opening its platform last fall.
Word of Mouth marketing is the new mode of marketing on the cheap. It’s also just as effective as traditional forms of marketing and has much more of a “buzz” factor.
Magazines drive more than 50% of online searches, followed by reading an article in a magazine and lastly by seeing something on TV.
According to Anderson Analytics, 32% of the 1700 marketing executives polled cited “Green Marketing” as an important emerging concept along with it being considered the trendiest marketing buzzword.
The hottest demographic that you need to be marketing too, but are probably ignoring are the hispanic and baby boomers.
According to Informa’s latest report entitled “Mobile Social Networking: Communities and Content on the Move,” the number of mobile social networking users exceeded 50 million, approximately 2.3% of the global mobile user population on December 31st, 2007

M-commerce will work…for Gen Y…for now.

Posted on January 28, 2008 by marc meyer

In the next 12 to 18 months analysts predict that m-commerce revenues will reach a half a billion dollars. Pairing that with almost 300 million wireless customers, “someone” is going to be buying something through their wireless device. The question is who is that person? Is it the Baby boomer? No, they are just becoming comfortable with their computers and shopping online. Is it the Gen X’ers? No not yet, although they will follow pretty quickly as soon as the cool and the perceptive ease of use factors rises to a palatable level.

The answer my friend lies in your Gen Y users. The 15-29 users who just so happen to be your biggest social network users as well. This is, by no means coincidental. It makes complete sense on a lot of levels but here it is in its simplest terms. This generation is so technologically saavy that buying “things” using their mobile phones is nothing more than another viable option for spending money, communicating with their friends and being in the NOW. It’s just another way to simplify their overly simplified “Me generation” entitled lives. It is a mere blip on the landscape that is their socialized technified world.

Not to sound bitter, and if I do it’s only because this generation can embrace a new technology so easily and so seamlessley that the projections for what kind of money might be generated might be underestimating the puchasing power of this group. The only way the numbers get pushed down is by overestimating the mobile purchasing power of a 15-19 year old who might not have a credit card to complete the transaction.

Gen Y users have 2 things working in their favor as well. 1) they account for almost a 100% ownership of cell phones and 2) have a purchasing power of almost $200 billion. Add to this the fact that this group has no problem accessing the mobile web with relative ease, and couple it with their comfort level in regards to their expectation that mobile web sites meet their demands, and you have volatile mixture of a captive audience ready to buy with expendable cash.

In the next 12-24 months, marketers, consumers and advertisers will need to look to Gen Y to call the shots in regards to usage numbers, trends, and expectations. As soon as Gen X and the Boomers see how well it works for Gen Y. Look for M-commerce to explode. Look no further than Japan for a classic example, where in the last year e-tailers rang up almost $10 billion in revenue from M-commerce sales.

The growth of social networking

Posted on January 24, 2008 by marc meyer

By 2011 about half of U.S. online adults and 84% of online teens will be using social networks. This according to eMarketer. What this points to is an evolution or a continuing evolution of children who currently are becoming aquainted with and more comfortable with, “How social networks work”. This also points to the greater value that adults will put in their social network. “Their” being the operative word.

Furthermore, this raises a very poignant question. Though Facebook and Myspace are the darlings of the moment, can they continue the momentum that they can surely take credit for? Will they be “The” players in 3 years?

As it is right now today the evolution for most users looks something like this:

Club Penguin/Webkinz—->Myspace—->Facebook—-Linkedin.

I use Linkedin as the last one for professional reasons but really after Facebook, the usage fractures into a 100 different niche based social networks. This usage in the next 3 years will continue to evolve into hundreds of other social network sites.

My educated guess, though they (MySpace and FB) will still be viable, there will be others that will come along, if they have not already, that provide more to their niche than the current duo do. Here is the reasoning. Myspace is for teens/bands and tire-kickers and fringe users. Facebook is for college aged and older users who have more of a familiarity with the social network and all that it can provide.

So in 3 years when your current crop of Facebook users for instance, graduate and possibly outgrow the Facebook newness/coolness factor what do they do then? What do adults who are currently using Facebook do in 3 years? The same thing I suspect that AOL users did once they found out that AOL wasn’t the only game in town. Everything will evolve. Including the knowledge and expereince of the users. Thus the reason that by 2011, social networks will be so entertwined in our daily lives that it will be assumed that you are part of some SN.

The good news, and really none of this is bad news, but worldwide Ad spending will increase at a healthy 20-39% each year between now and 2011 according to eMarketer. In the U.S. alone social network ad spending is expected to rise to $2.7 billion in 2011. Currently the pie is being divided naturally towards Facebook and MySpace, but look for that to change significantly with the growth of niche and marketer oriented sites.

Death of The Library and rise of the Kindle.

Posted on January 18, 2008 by marc meyer

Unless libraries can tailor everything that they do and stand for towards the digital universe, their days as a wellspring of knowledge and information are numbered. After reading an article titled, “The Impatience of the Google Generation” in wich the author and the responses essentially come to the conclusion that the current generation and younger generations for that matter, are essentially impatient when it comes to how quickly they can find and receive information, I can only assume that the last place that they would want to go is a place where their information was in a hard bound book!

OK, so yes libraries have computers that are tied not only to their volumes of hardbound books but also to search as it relates to the internet. But riddle me this: Why would I go to a library and search for a book when I could log onto a computer and find the same information? Says the 18-24 old student. I know it’s deeper than that, but lets put ourselves in the place of someone in college or younger. A) every college student, or a good portion of them now have their own laptop. So now they “walk” around with access to any and all information/research that they will ever need. Bogus wikis notwithstanding. and B) They are so accustomed to getting information readily, that going to a library defeats the purpose of library research per se.

Of course, they can still go to the “quiet” library to get work done. And there are still certain things that a library provides or possesses that a student still might need or utilize, but…the thinking is,”It’s all here on the internet”!

Generation “C” (content) has no use for a library. In fact I would venture to guess that funding on local, state and federal levels for libraries is constantly slashed in favor of more digital type programs or programs that lawmakers feel have more importance.

Having said that, here is one more thing for you to chew on. The Amazon Kindle is an electronic book device launched in the US by Amazon.com this past November. It uses an electronic paper display, reads the proprietary Kindle (AZW) format, and downloads content over Amazon Whispernet, which uses the Sprint EVDO network. This means that the Kindle can be used without the need for a computer. Whispernet is accessible through Kindle without any fee. On the release day, the Kindle Store had more than 88,000 digital titles available for download. Amazon’s first offering of the Kindle sold out in five and a half hours.It retails for $399.

Think about it. People still want to read but they want it condensed and more than just portable. So does this mean that the Dust jacket will go the way of the Jewel Case and album art? If the latest advances in media, music and entertainment are any indication, it appears that that will be the case.

The “real” Cyber Monday…was December 10th.

Posted on December 12, 2007 by marc meyer

According to the Atlas Institute, which has analyzed online transaction data over the past 7 years, the “real” cyber Monday , or busiest online shopping day of the year would have been December 10th. For the past 7 years the Atlas Institute has observed a number of online shopping patterns with the most obvious being that online shopping peaks in the weeks leading up to Christmas, there is a period of depressed sales immediately before Christmas, and most online shopping occurs on Mondays and Tuesdays during business hours.

For instance in 2006, the busiest online shopping day was Monday December 11th, which recorded activity 89% above average. The following Monday, December 18th, recorded the second highest online shopping volume during the season; and the last Monday before Christmas, with adequate shipping time, had also established itself as a strong day for online sales. This would make sense, as this is the last day that online shoppers feel they can order and expect their purchases to arrive on time.

Interestingly enough, after the second monday in December, online shopping starts to dramatically decline until Christmas day. Which begs the question, the Atlas Institute says; What are online marketers doing after this date? and what should they be doing differently to counteract this?

The bottom line is that retailers, advertisers and online marketers need to essentially gear the months of November and December towards Christmas. They need to concentrate their efforts on Mondays and Tuesdays and from the hours of 8am to 4pm. And They also need to make sure that their sites, are intuitive, easy to understand, easy to shop, easy to checkout and they damn well better deliver those packages before December 25th!

S-Commerce, where the E meets the social network.

Posted on December 7, 2007 by marc meyer

A funny thing is happening to all of those builders of cool social networks. It’s the same thing that happened in the pre-dot com bust days. After their cool sites were built and they were all sittin’ around drinkin’ a microbrew, they all got the “South Park” look in their eyes and in unison said, “How do we make money”?

Again, in unison they said 2 things. “Well first we’ll make money off of advertisers and then, when we get so much traffic we can barely function, someone will buy us’. I got news for you, a 1000 visitors a day, let alone a week, ain’t gonna gitter done.

So lets flash back to the South Park image again as they all look around after seeing that their traffic aint hittin the millions. “Now what”?

Well here’s an idea. Since consumer visits to social sites are growing at an exponential rate, and since they’re becoming more comfortable with the model and more comfortable with the tools, controls and widgets of these sites, wouldn’t it make sense as a marketer to take advantage of this niche community? The answer is yes. But what about the owner/operator of the site what do they do?

So’s here how it goes down. Lets say I have this social network for the lovers of all things llama. Why can’t I blend the transactional and social aspects of this group by involving consumers in promoting and selling their offerings as they pertain to…”All things Llama”?

As these social sites become more and more “social”, and people find themselves spending more time on these sites, they become impervious to traditional media; That media being Tv, Radio, Newspapers and magazines. And what happens is that now all of a sudden your social network of peers and “friends” can now influence a buying decision. Because you trust them and they, you. Statistics show people join a social networking site to receive four benefits, 1) to meet people (78%); 2) to find entertainment (47%); 3) to learn something new (38%); and 4) influence others (23%) I tend to disagree with the 4th, but that just maybe a residual effect of a marketers desire to influence the social perception of their product.

Whats interesting to note though is that members of social networks have a higher disposable income than the general population – 20% more – and spend more of it online. So if they do and going back to our llama group analogy, we now present Joe, who is selling the most healthy llama snack ever made. You trust him because Joe is a llama lover like you. Wouldn’t you buy your llama snacks from Joe? Of course you would!

You now have seen the benefit of selling to your peeps. S-Commerce.

But the question will and does arise, how does a marketer get to Joe? How is Joe influenced to buy the best llama snacks? For starters maybe Joe went to a branded micro-site devoted to llamas and their snacks, saw that they were offereing a free trial, and jumps on it. Or maybe Joe read a review online somewhere about the latest in llama feed and someone mentioned Killer llama Snacks. Joe could have been in a llama forum where he saw a skyscraper? Perhaps he could have been on a competeing site and saw an add for the latest llama snack? See how many ways you can get to him?

Of course Joe might be a heavy blog reader and reads a couple of killer llama blogs everyday where he reads some posts by the author or readers about an amazing new llama snack. Better yet, Joe loves Youtube, so combining his love for llamas and video, Joe does a search and finds a cool 30 second spot on the llamas at the san diego zoo that are big and strong thanks to the killer llama snack.

So by combining all elements of branding, and marketing, and advertising along with the power of a social network. And the trust that only a niche group could have for someone within the group, S-Commerce can thrive. The best part about it is that if your product makes it into the group. No selling is required.

Furthermore, you’re probabally asking, how does the owner/operator make money? Well since he owns the niche site, wouldn’t it behoove the maker of the killer llama snack to come to the owners and see if they can cut some type of marketing deal to push their product? You betcha. So now the only advertisers on the social site are relavant to the niche aspect of the site. Everyone wins…

Lastly, taking this to the next level then would be a company like lemonade.com Where they literally provide you with the stand and all you have to do is supply the products. Just make sure they(the products) are relevant to your group and you are good to go! It would also help if you were actually part of the group. Trying to win over the group as a passing member of this group is a hard sell and could result in an instant loss of street cred. So tread lightly, stay long, grow some roots and sell some product. Can you name another seamless example of e-commerce in play in a social networking setting?