You must remember this
A kiss is just a kiss, a sigh is just a sigh.
The fundamental things apply
As time goes by.
A handshake is nothing but a handshake. It can be about meeting for the first time, it can about seeing someone again, and it can mean that we are in agreement. At the end of the day, it’s what’s “behind” the action that defines the action. The same holds true for the word engagement.
At some point over the past few years social media has caused us to redefine the term “engagement” to mean something more than what it really means. Or is it less? We actually have “dumbed” down the term engagement. For some, and it may be brands that are more guilty of this than others, engagement is viewed as garnering a “Like” or a “Follow”. It’s not conversations, it’s not discussions, nor is it customer centric inquiries. Some brands are collecting Likes and Followers at rapid rates and then are telling everyone who will listen, that they are engaged with X amount of customers on social networks.
Uhhhh. No. You’re treating and collecting people like they are baseball cards. When was the last time you had a meaningful conversation with a baseball card?
Just as social media has redefined what a “friend” is, so is it that “fan”, “like”, and “follower” mean something completely different than it did 10 years ago. We can now add “engagement” to that list. Quit treating the accumulation of fans, likes and followers like it’s an arms race and assuming that you are engaged with these people. From now on you must apply a new rule. You’re not engaged with that person on a social network until you have had 3 conversations or interactions with them that are longer than one word sound bites.