Tag Archives: Marketing

Social Media begs the following 50 questions:

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Below are 50 questions that prior to the creation of social networks, had no home. But now, all of these questions have a relavent place in the hiearchy that is “social networking” and thus needed to be answered. Because, though there are millions upon millions of people out there that know about social networks, there are millions that are clueless. Before we start answering these questions, are there any that I might have neglected or forgot to ask? Let’s get to it then.

  • What is a social network? For this answer we head to Youtube. You can watch it now, or come back to it.

 

  • Is it like MySpace? Well maybe we should qualify what MySpace is!
  • What’s Facebook?
  • Is it like blogging? Hmmmm…first, let’s explain what blogging is!
  • How does it work? Social networks are  networks of relationships that we have formed that tie us to others that may have a something in common with us. Think the 6 degrees of separation game. Think about what happens when you meet someone new. You ask where they work, where they grew up, where they went to school etc etc. Eventually, you realize that this person knows the girl that you work with and is a relative of your best friends boss.  Even though you’ve never met before, you’re both part of the same social network — a friend of a friend if you will. So, Social-networking sites “make off-line relationships more transparent” by allowing us to see (with pictures, videos and links) who our friends are, who our friends’ friends are, and who our friends’ friends’ friends are — all in a supposed easy-to-use format. Like a MySpace or Facebook. When you create a profile on a social-networking site, you are putting yourself out there and saying, “Hey world here I am, who knows me? and who wants to be my friend? and who do you know?” You can use the social site to:
    • look up old friends; make new ones
    • share music, photos and videos
    • join groups based on interests such as politics, hobbies, sports, religion or pets.
    • find jobs or love; or network with other professionals.
  • Are you on MySpace or Facebook? If you are 18-34, This might be one of the key face to face questions you may ask of someone within the first 5 minutes of meeting them.
  • What do I do with it? Here is an interesting response from Marcel de Ruiter and his blog Shaping Thoughts
  • How many social networks can I join? According to Mashable, last year there were 350 that they thought were worth mentioning, but I imagine that that number has grown exponentially. Pick your niche and I bet you can find a social network for it!
  • How many hours should I spend in social networks? Although Jennifer Laycock has some thoughts on this, I’d say this depends on what you want to get out of your social network. Depending on the number of social networks you join, you really should pick just a few and develop those. It really should amount to time spent once you are home from work or school. But not to the extent that your school work or your job performance starts to suffer.
  • How can I grow my business with social networks? Entrepreneur.com has a great piece on how to grow your business using social media. But make sure you have a firm foundation and understanding of what you are getting into before setting out. This also will allow you to ask better questions, should you choose to have someone grow your business with the help of social media.
  • What is the value proposition of being in a social network? According to Jill Konrath “A value proposition is a clear statement of the tangible results a customer gets from using your products or services. The more specific your value proposition is, the better. ”  However Jim Long seems to have nailed by saying that “At the end of the day, isn’t the value proposition that it connects people on a deeply personal level across time and geography? I think so, Jim…
  • What do I get? It all depends on what you want. Just like anything else, what you get out of it is in direct proportion to what you put into it.
  • Am I spending my time properly by being in or on a social network? A great post on this sits here, titled “Avoiding information and conversational overload from social media” My thanks again to Jennifer Laycock
  • Am I using it right? There is no right way or wrong way, though if you do nothing with a page that you have created, then chances are, not much will happen with it. Remember, the essence of social networking is to find your voice and find others who have the same voice. Finding others just like you is one of the primal instincts of mankind and animals alike. We like to run with our packs. Find your pack and the experience will be golden.
  • Am I using it wrong? See the above answer.
  • How do I know the difference between Facebook and MySpace?. Chris Salazar has an excellent post on this exact question, so for those who truly do not know the difference between the two check it out.
  • Do the developers really know what I want and care about on a social network? Of course they do… to a certain extent. Social networking sites are not successful unless they know or have an idea what people want. And ever since Facebook opened up their development platforms, the widgets are flying in. Widgets expand the things that you can do with your page and actually help you network with others.
  • Do I care what they do with my information? You should, so watch this:

 

  • If I am not on a social network, will I be scorned? Absolutely not. One of the biggest constraints to SN is the allocation of time that one has to set aside to “do this”. If you don’t have time, then thats fine. That would generally mean that you have your days and evenings filled with work, school and family obligations, in which case, there is nothing you can do about it and bridges will not be burned if you are not part of a social network.
  • Should I worry about social media and its effect on children? If you are a parent, if you do not do anything, then it’s like swimming in an undertow, you swim at your own risk. To not monitor what your children are doing online, not only in a social network setting, but in general, is foolish and ignorant. For more information on this subject try Connect Safely
  • What about predators in social networks? All you need to know on this subject can be found on the link, but if you are a parent you need to be vigilant and if you are a kid, just be smart.
  • Is social media measurable? According to Jeremiah Owyang “For many marketers who want to deploy a campaign on a social network, access to server metrics isn’t always available. As a result, they have to often visually monitor the interaction on the site, or measure click throughs to their site. In some of the more sophisticated platforms, a crude dashboard is provided.”
  • Is there a niche site out there for me? If so what can I do with a social networking site that is geared especially to my interests? There are tons of niche sites, in fact, in this blog, if you do a search and just title it top social sites, you should find something, better yet, here are the latest numbers for February of the top 25 social networking sites.
  • Isn’t it the same thing as chat and online forums and bbs’s? Yes and no. That is more Web 1.0 and social networking sites are more Web 2.0. Bbs’s are and were more static and had zero real time applications to them. Chat is and was real time but did not have the other tools attached to make the chat expereince more interactive and fullfilling. Social networks are more about sharing and creating and communicating. Its more about user generated content. Chat is just what it is, it’s talking and nothing more, to a certain extent.
  • It’s difficult for me to use, isn’t there a simpler way of doing it? Its going to get easier. As each iteration of social media evolves it will become more user friendly, more intuitive, and easier to set up. Remember, we are talking about something that is still really in its infancy.
  • Are there social networks for minorities? There are, though social networks are not, for the most part, geared towards any specific race, creed or color. There are some social networks, however.  that are geared more towards people of color. A primary example of this would be Black planet
  • If social networks are so cool, then shouldn’t they be available to the disadvantaged? That’s a great question and one that needs to be thrown out there for more discussion. Stanford University, touches on it here, but not to the level that it really deserves.
  • Will society eventually look down upon people who are not associated with a particular social network? I hope not, but if were to look into my crystal ball, it would seem to be heading towards a society where each person has a social network that he or she is a part of. To the degree that eventually your ID and who you are is also supported by your social network. Similar to Second Life, your social network will define you as much as your offline persona.
  • Why do I need it? You don’t. It’s a choice that you will come to on your own, once you get done reading the news, answering your email, doing a search, paying your bills and looking for flights.
  • What should I do with it? Again, it’s entirely up to you. Do nothing or you can do a little, or you can jump in with both feet. It’s your choice.
  • How is it going to improve my quality of life? The quality of your life is often defined by your friends and family and your job. Taking those 3 into the context of a social networking setting you could: Connect with friends you have not seen in a long time. Improve your relationships with existing friends.  You can connect with relatives that do not live close by. and lastly you can connect and use the power of social networks to either network with colleagues, find a new job, or improve the job or career you have now. How’s that?
  • How far can I take it? The possibilites are really quite endless.
  • What is the shelf-life for a social network? As of this writing, the big boys have no reason to believe that things will not get even better. However for the niche sites, because the business model is often supported by ad revenues, it will be tough. Though niche sites have a great value proposition, the numbers in regards to people will have to be somewhat strong for them to survive. And that remains to be seen.
  • Should I wait before I jump into a social network? You can take baby steps. You can try out some smaller sites or niche sites or even a shopping site for instance to just get a feel for what types of information is required, how much of yourself you want to put “out there” and what to expect in return. You will find that the larger sites are much more active, but in some cases, might be overwhelming. Take your time. Poke around.
  • If I was to use a social network, what would be the best one to use and why? A good question, Obviously the top 2 are always referenced but start with this top 25 and see if in the list, there is one that might catch your eye.
  • What separates a good social network from a bad one? Users, tools, content, and the technology. Is it always down? aAe there many users to begin with? What are some of the tools, widgets and applications they are offering that make a social network so fun to use? do they have a lot, a little? Ask yourself if this is the right group for you and go from there. Do some sleuthing, sign up and see, if not, just walk away.
  • Whats a widget and why do I care? You should. It’s what makes a social media experience that much richer. To quote Wikipedia just once, “A widget adds some content to that page that is not static. Other terms used to describe web widgets including: gadget, badge, module, capsule, snippet, mini and flake. Web widgets often but not always use DHTML, JavaScript, or Adobe Flash
  • Whats a mashup? Almost to the tee, a mashup is a way of combining more than one type of app with another to create a completely unique application.  It combines data from more than one source into a single integrated tool;  thereby creating a new and distinct web service that was not originally provided by either source. A classic example of a mashup is the combining of peanut butter and chocolate.. what did we get?   Fill in the blank____________
  • Does that matter to me? Yes and know, eventually all that you will want may be the result of a mashup.
  • How do I even attempt to create my own “page”? Thats the beauty of CMS and user generated content. No offense, but developers have really dumbed it down so that it really is quite simple to create and make your own page. And if you make a mistake, you can always go back and start over. Nothing is rarely etched in stone.
  • What kinds of time does it take to devote to social networking? Your time management skills will be tested, especially if you find your voice and your peeps. Eventually you may find yourself doing nothing but rushing home and jumping on your machine to check out your page and any action that might be associated with it. If it starts to hinder work and school, then you need to chill. Plain and simple.
  • Will corporate America take over social networks? It has to a certain degree With Newscorp buying MySpace and Microsoft sinking millions into an ad deal with Facebook, it’s inevitable that it is to happen. There is a lot of money at stake to be made and to lose, and corporate America isn’t about losing propositions. Can you say Murdoch and Gates?
  • Is there a place for social networks in society? Or is it a fad? They are here to stay. Though the social networks that you see now, may not be the social networks you see in 5 years. A lot can and will alter and change the look and feel and especially the technology running these networks, so stay tuned.
  • Don’t web developers just use it for driving traffic to websites? Some do. Social Media and Search engines have a major love-fest going on and it did not take search marketers long to figure that out.
  • Aren’t social media sites like just for collecting names so that I get hit on by advertisers? Yes and no. But right now that is the revenue model for most highly trafficed sites. Don’t forget, all of the sites we are talking about are free, so how else are they supposed to make money? Advertising and having access to the user information drives that train.
  • Will it help me get a job? There is a nice niche group of business related social networking sites. So the answer is yes.
  • Can I get famous? Maybe for the wrong reasons, though some seem to have carved out a niche for themselves say for example on You Tube.
  • Can I get a date? It’s possible, there are some social sites geared towards dating. Facebook actually has that potential, so we’ll go ahead and say yes.
  • Can I make lots of money? Again it’s possible. The potential lies within you, to leverage it the way you see fit.
  • It’s used to build brands right? Absolutely. Marketers are starting to realize that using social networks to build, promote and grow brands is and can be a very effective way to reach a sometimes unapproachable and skeptical audience.
  • Social networks are set up to influence purchasing decisions right? They can be. They can be used to support and promote products that ultimately you the consumer may buy. More and more marketers are setting up product-centric social networks in which the users are consumers and buyers of that product.
  • Why should I join one? Because everyone else seems to be talking about it and to not at least experience the power of it wouldn’t be any fun.

 

Well there you have it. Some answers are better than others. Some require more elaboration than I was willing to give and ultimately, I  may have left out a few that did not come to mind. That’s why you people are here. To help me out, to grow a powerful KB for those who do not know enough about the power of the social network.

Cheers

12 Random sites to make the week go quicker.

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So every once in awhile I will go through my bookmarks and try and prune stuff that I bookmarked for a reason that might escape me when I actually revisited it. In this case I’m going to share some sites that have some value or bring some value to what I do. Or at least they did at the time… Some of you, actually I suspect a good portion of you have never heard of Vivisimo a little tech company out of Pittsburgh. Besides the fact that Pittsburgh is a jewel in the rough, this company is too. You will do the same as I did and ultimately bookmark them.

Next up, a friend once told me the way to go in regards to investing was to look at Vanguard, so I bookmarked it. Though when I look at the site, I blink and keep it and then I move on. I suspect that a lot of people besides myself do the exact same thing with some of their bookmarks. Made sense at the time. Though, I’m not sure Vanguard is hip to the payment plan.

So I have this one, The Sand Trap bookmarked and I never go to it but hey, that’s 75% of my bookmarks. If you have zero interest in golf, then don’t bother going here. But if you want a mortgage calculator then go here. Seems to be a timely site.

 I think thats the great thing about what you save and why, it’s a total glimpse into what you do and what you like etc etc. I would say that the majority of my bookmarks are marketing, internet and social media marketing type sites and the rest are just what I’ve shown you above. Though, I do love a good  Stone IPA brew.

Lastly I came across the Big Idea site hosted by Donny Deutsch It’s kind of a cool site for all of us dreamers out there. On the site they mention a product called the Body Buddy, I decided to check it out and the website looks great and the product has some genuine potential. Except… As I’m clicking thu the site, I wanted to check out some of the press they were getting and lo and behold I was transported to PDF land which I cannot stand. Nothing annoys me more then when a site feels the need to run with PDF’s instead of  converting pages to html, xml or php. I can understand white papers and case studies, and in that case I will print them out. But nothing is more of a deal killer for me then to have to put up with PDF”s. I know it’s one person’s opinion and we’ll leave it at that.  But every machine I’ve ever had handles PDF’s differently and it’s just an uneccessary step for a very, in this case, slick site.Though I do hope the fine folks from Oklahoma do succeed with the “Body Buddy”; it does seem to fill a need/niche.

Here is your last 2 killer sites that all of you should actually bookmark and then go back to: Gruvr and Liferemix

I know, I know, you can thank me later.

The top 25 websites for February 2008

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According to comScore here are the top 25 websites/properties that received the most traffic in February. Some of these should not surprise you. But it does give you a glimpse of what people’s surfing patterns consist of. The number next to it is uniques, as in millions. Yahoo! Sites continued to lead as the top property with 137 million visitors, followed by Google Sites with nearly 136 million visitors and Microsoft Sites with more than 118 million visitors. Wikipedia Sites and  The Ask Network each moved up one position in the top 10 to spots seven and nine, respectively. Glam Media jumped 10 spots to reach position 18 with more than 29 million visitors during the month. Since Tax season is upon us,  the IRS.gov site moved into the Top 50 ranking, capturing position 45.

Yahoo! Sites 136,767

Google Sites 135,970

Microsoft Sites 118,355

AOL LLC 108,911

Fox Interactive Media 83,638

eBay 77,864

Wikipedia Sites 55,906

Amazon Sites 55,172

Ask Network 54,120

Time Warner – Excluding AOL 52,661

New York Times Digital 47,632

Apple Inc 47,048

Viacom Digital 41,216

Weather Channel, The 41,057

CNET Networks 33,320

Facebook.com 32,436

Adobe Sites 30,620

Glam Media 29,136

Wal-Mart 27,651

Superpages.com Network 27,526

Verizon Communications Corporation 27,101

Disney Online 27,094

Craigslist, Inc 26,822

Gorilla Nation 26,710

Target Corporation 26,631

Social media and reputation management

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Ironically, I just came across this article titled 9 essential tactics for reputation managment using social media that came out the day after I wrote my post on what can be done to manage a blemished reputation using social media.

Direct response marketing and social media have not evolved yet.

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This morning as I was laying in bed deciding if I should get up. I start thinking of the strangest of things. One of them being direct response marketing, which is built on the premise that the customer is required or prompted for an immediate response. Of course it comes in many forms. “Act now”,… call this 800 number within the next…”order now and we’ll also add…”. You all get the point.

So my thoughts were, can there be a business model that ties in social media to direct marketing? I immediately went and Googled, “direct response marketing and social media”, and  the results look like this:

social-media-and-dr.jpg

Thats great, the results show 3 links with stars that point back to Emerson Direct sites. Apparently we are one of the few companies actually engaged in thinking and writing and actually trying to meld the 2 disciplines into a viable working business model that clients and companies can utilize in driving traffic, sales, and eyeballs to their products and services.

Ok so here’s the deal.  I looked at the first result on the page and the original article came from Hollis Thomases at Clicks, the article Social Media Advertising: No Direct Response Proposition asserts that because of the ROI driven impatient nature of most DR marketers, the social media marketing model does not work. A valid point given the amount of time it takes to establish and grow any social network. But is it really? Or is that just a knee jerk reaction? Given the explosive growth and the phenomenal nature of social networks, my question would be, Why wouldn’t you want to go after targeted traffic congregating in one place? Isn’t that the challenge? To find that traffic, that demographic, so that you can market to it?

Hollis states that:

The problem with reconciling direct response (DR) advertising and social media is that to most advertisers, it’s all about a mathematical equation. If the numbers don’t work, they see the campaign as a failure. This mentality just doesn’t jibe with how social media ad campaigns succeed. Social media is about nurturing. In fact, the process is really more marketing than advertising, period. So unless the DR marketer is comfortable with the “D” standing for “delayed,” channel your ad dollars elsewhere.

I can again, partially agree with that but… Here are some questions that marketers and advertisers can ask themselves:

1) Why can’t Youtube, Flickr, and any type of VOD(video on demand) be a vehicle for a DRTV type of marketing? There are already a ton of advertisers taking advantage of viral videos. What do you see in the first 10-20 seconds of a lot of the video you see? A quick spot. What about URL’s watermarked on the bottom of videos? Why or what is stopping a DR marketer from tryinig to piggyback or create a DR spot that is used only in a Youtube type format? has it been done? I’m not sure. But I’m going to venture to say yes it has. Perhaps because of the fear of a low ROI or the time it takes for some of these social media sites to evolve it has driven marketers into a position of paralysis by analysis?

Isn’t a viral video a type of DRTV? Think about it, it spread so rapidly because the RESPONSE is so instant! The same holds true for direct mail for example. Isn’t a viral email the same as direct response mail? Your response to the email is direct, immediate and viral. Your attention is captivated and you must act. And what do you do? You send it to your favorites, the people that are most like you. Targeted, immediate and impressionable.

So the question remains: Can you or do you build relationships, which is the basis of social media in favor of a direct and immediate reponse? Or is there a happy medium? The only way for DR marketers to find out is to try. Sure it’s easy to say it doesn’t work and to fall back on what you know, but why would you ignore one of the most amazing technological advances to come along since Google?

Can social media alter or change a company’s negative public perception

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One of the great things that I love about Linkedin is that you can share information pretty freely with your peers. Of course isn’t that what social networking is supposed to be? One of the many ways that you can share and exchange information is by merely asking or answering industry specific questions.

As I was reading some questions and answers earlier today on Linkedin, I received a phone call from a client who had a client who had a problem. The problem was that this client who had been in business for over 15 years, had some disgruntled customers who had decided to take their grievance or beef online in the form of a forum and blog post. It was more than just one person but it was not an overtly large number.  One of the issues appeared to be that instead of calling or going directly to the client to vent or air their grievances, they decided to just go right online and post it. “To let the people know”!

As luck or the SERPS would have it, some of these posts and forums take on a life of their own. They morph into something larger than it really needs to be, and as I said the SERPS will keep these posts alive a lot longer than they need to be. In that pretty soon, when someone might do a search on Company A, instead of getting Company A’s website as the top search result, they get the angry blog post instead.  This effect that it has had on the company, it’s image and it’s ability to do business is and has been, to say the least, “not good”.

Don’t get me wrong, in some cases, this form of  online vigilante justice is completely warranted as a way to warn others, of unscupulous companies. But what about the companies that have been in business for over 15 years who do things on the up and up, and they just so happen to anger someone? They anger someone who knows how to blog.

Their reputation is forever linked to a SERP that reflects a possible isolated incident for all the world to see, and for all the world to come up with the “3 second impression”. i.e scan the results, read a negative blurb and come up with a negative impression. In other words; especially in the online world, you never get a second chance to make a first impression.

Or do you?

So I was asked if I could help. I’ve actually done it for other clients and it’s a tough haul. Like George Clooney’s role in Michael Clayton, I had been asked to go in and “clean up” a situation. So given that the call came in as I was answering a few questions on Linkedin, I thought that Linkedin might be a good forum to ask the following question: Could social media, given that it’s sites can be spidered very quickly by the search engines, be a way to alter or change a company’s negative public perception?

The answers have come in fast and furious and they really do hit on the touching points of what social media is, what social media can do and  what it cannot do. And as much as it is the 6th Estate, it still has some unwritten rules. But lets take a look at some of the responses and you tell me what you think.

This interesting answer to the question comes from Andrew Munro: I think the answer is “it depends…”. I’m fairly certain that a social media blitz will not be “enough to stem negative press” but it may help. One thing to be aware of is that changing any sort of negative perception requires a lot of time and energy. It’s not a quick fix. You need to identify what aspects of the perceptions are key and hen determine how to set about changing those. A first step would be to identify who the key influencers are on the subject, then think about how you build relationships with them to either support them (if positive) or to encourage them to change their views (if negative). Those are the individuals who – through their blogs etc – can help to change perception for you. ANother thing to be aware of is that you need to be subtle and considered about this. Any appearance of trying to manipulate opinion, buy opinion, deceive etc etc etc will blow up in your face and worsen the situation. Think carefully about what you are trying to achieve.

The next answer from Louis Rosas-Guyon  who says: “If the company addresses the issue frankly with an open and honest approach then they stand a solid chance of recovery. Americans love it when the guilty apologize. However, if the company adopts a position where they try to spin the situation or to attack then they are doomed to failure. I have always found it’s just better to tell the truth. It is amazing how quickly people rush to forgive you.”

Next up is Sallie Goetsch who really is blunt in her assertion that “Unless the company fixes the problem(s), *nothing* will stem the tide of bad publicity. And it’s better for any company to have a social media presence already established than to suddenly create profiles on all the networks and start sending “We don’t suck, really” messages out on Twitter.  Nevertheless, it seems that one company with a consistently bad rap, TSA, has managed to improve its relations with some of its public by means of a blog with open comments. Do everything you can to get your side of the story out–including using social media, but not forgetting more traditional media. But first, fix the problem.”Last up is Erin Berkery who states: “While not every company can alter their negative perception online, there are steps that can be taken both to improve public perception, and the performance of the company.
For example if a company finds a forum discussing their bad performance, it gives them a chance to answer in a specific and tailored way to people who often have had direct problems with their service.
I’ve worked for companies with web forums, and they would regularly post ‘How are we doing?” topics. This would allow them to address what comes up, and (if needed) apologize and deal with it in a professional way.
It also is a good place to explain nuances of the company that the consumers may not understand. It is useful why certain practices perceived as ‘bad’ might actually be better for the consumer.
However, in all of those situations the companies were actively looking to improve themselves, not just their image. If it’s just a PR blitz just to get the word out, many tech savvy people who are in social networks will not be impressed. Also if it is not followed consistently-for example if someone is in a forum for two days explaining why the company performed a certain action, and then never returns, the perception will be ultimately worse than if they were never online. “

So essentially what you are seeing is that all of these people, myself included, feel that though you can stem the negative perception, your best way to “react” to it is to be as proactive, forthright, and honest as you can in re-creating and expounding on your “real” or desired public persona. You are never going to please everyone but if you are upfront and address the issues in a social networking environment, it can go a long way in repairing and heading off any further misdirected public perception. What do you think?

Viral Video Explained

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Here are 3 great examples of viral videos.  The  viral elements are so apparent when using these 3 videos as examples of viral marketing. In short order, they can all scale quickly, which means that the viral growth is exponential, i.e. it can spread quickly. The sharing of the link or the video is effortless, and lastly it’s humorous/touching/strikes a nerve. The first video has been viewed over 900,000 times. Which is a pretty solid number.

Now 900,000 for a  viral video might seem like a large number but if we look at the numbers associated with Jimmy Kimmels F@cking Ben Affleck Response to Matt and Sarah video, you’ll begin to re-think what is construed as a viral video. 

Currently that Jimmy Kimmel video has been seen almost 9 million times. That’s right, 9 million times.  I would suspect that the Hey Jude video will eventually spike pretty high. But as you can see, the power possessed by a truly viral video can reach far and why and travel quicker than a tornado warning. Now admit it, right now you are thinking of sharing this post with someone who might appreciate it? It’s not hard to do, you merely send the link and off it goes. Quick, efficient and no sweat for you. Viral.

To finish off this post, here is the viral video that prompted Jimmy Kimmel’s response video. The Sarah Silverman-Matt Damon Video has been seen by almost 13 million people and blogged about over 1900 times. Make that 1901 times.


Customer Acquisition in Social Media Marketing

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After reading this entry in Top Rank Blog about tips for marketing with social media, something crossed my mind. Though there were some great tips on things that people can do to use the power of social meda to bolster marketing, I was not seeing THE sure fire way. It was gray. I think it’s still gray, and I’ll tell you why.

Lets take for example Client A. Client A wants to use social media, has heard about social media or at least has heard about blogs for example, and wants to use it to drive traffic to his or her sites, increase sales and or use it for branding purposes. That seems to be a safe assumption for most companies.

Well those are all well and good, but first things first. Where does the client go? You have consultants running around out there claiming to know how to do it, but by the looks of the tips. I saw nothing that was a “business process”. I saw a here try this, or this works, or a you might want to try this or I have seen that…..Get the point? A client needs to know what are you going to do, how are you going to do it, how long is it going to take, and what will I get from your efforts, amongst other things.

The problem is, with social media, though you can measure traffic to a certain degree, the “process” or the initiation of a social media campaign is not an overnight phenomenon. there are some instances of it occurring from a viral marketing standpoint but It’s a process that needs to be cultivated. The issue that most clients have with this business model is that they don’t have time to nurture their presence in social networks. Their businesses require immmediate results and returns.

Businesses know this and need to know this: 1) Here is my customer I know what it takes to acquire this customer via this form of advertising, sales and marketing and channel. 2) Here is my customer, what is it going to cost me to acquire that customer through social media? And what are the steps that you are going to take and what are they going to cost me for you to achieve that? After you first explain to me what social media is…

After they ask you “Is it like Myspace”? 

If you the social media marketer come to me and say, “We’re going to create a Facebook group for you, A couple of blogs, maybe a bbs, a couple of microsites, and we’re also going to Twitter and use Stumbleupon as well as a handful of others.” I’m first going to say, “Huh?  and then “ok, what is that going to do”? And you’ll say, “We’re branding you, and we’re driving traffic to these sites and pages and they’re finding out more about you”!.  To which I will say, “Thats great, how many sales can I expect? What kind of conversion rates can I expect from social media???” At that point I better get a really good answer or another plan that perhaps uses a widget or two that is placed in strategic social media sites that can drive traffic and convert sales.

 That’s the real question, or rather one of the many questions. Here they are and you might want to use them as you are approached by social media marketers or companies who will claim to know what they are doing.

  • What is your social media plan?
  • Do I need sales, leads or traffic
  • What types of social media do you plan to use and why those? and why not these?
  • What will be the upfront costs? What ongoing costs can I expect?
  • What will be the costs of customer acquisition? A cost per acquisition model certainly applies here!
  • How long will it take to roll this plan out
  • What kinds of deliverables can I expect and when
  • What is your track record
  • Have you ever worked with this type of product or my type of company before?
  • How successful have you been
  • What will it take to manage it on my own
  • Lets focus on some deliverables
  • Lets set some benchmarks with incentives
  • What is your plan to integrate this social media plan with our other marketing plans
  • What if you fail
  • What guarantees do I have
  • References

The key here is alot of agencies are starting to add social media as it’s own division within their companies. Though there are very few companies and agencies who have done it right over a sustained period of time, because of the “new-ness” of it all. It’s up to you to figure out who can deliver what, and in what time frame. The last thing you need is for someone or some company to experiment with your brand as they muddle their way through figuring out just what works and what doesn’t work with social media marketing.

Lastly what companies and businesses and people need to realize is that social media marketing is a moving target. It’s changing and morphing into something different every day. The reason is, marketers are figuring out new and unique ways to leverage the media to the advantage of the client. Some are proven, some are loopholes, some are brainstorms and some are just plain strokes of genius. Though you still need a concrete strategy as you go forward. It doesn’t hurt to have someone who is willing to take a chance or try something different on your behalf. Keep that in mind as you work your way down the bulleted list. The first of many steps will be finding someone who knows social media marketing and actually has a business model wrapped around social media marketing. As it is a moving target, I’m sure that there are some differring opinons on this. What do you think?