The folks from Common Craft have done it again. Here is a short video that demystifies LinkedIn.
Category Archives: Social Networking
Social Media slides you can relate to
For the sake of virgin ears, the actual title of this slide presentation is “What the F**K is Social Media”? and I wish I could have taken credit for this but it came from alisa leonard hansen’s blog site titled Socialized or thewebissocial, which came from Marta Kagan take your pick. Subscribe to both their sites, they both have a good take on whats up. Though I am down with Marta’s genius. Per this, it’s amazing as you work through the slides how large the numbers are and yet how they ( social networks and social media per se) have not even scatched the surface.
Searching for social media experts
I just read an article in Adweek about Ford hiring Scott Monty in its quest to grapple with and implement the monolith that is… trumpets please… social media. While reading the piece I couldn’t help but wonder outloud just how social media experts became social media experts in a space so relatively fresh in our collective marketing, media and PR consciousness. Not that Scott is not one, but this thought came to me after reading that Ford ran 50 candidates through the gauntlet before choosing Scott.
Which begs my first of many questions: Though they chose a good person, who made the final decision, and what was it based upon? Who were the other 50 and why were they not chosen? I know that there is always a bit of subjectiveness to this process but I think, given the “newness” of the space, that it had to be absolutely fascinating to see how the whole thing went down. I do have to give some credit to Ford for stepping up, now more than ever, and especially given the state of the economy and the auto industry in particular. Somebody, somewhere, within that organization had the foresight to get to a decision maker and say, “we need to grab onto the beanstalk that is social media.
Some other questions I had and I’m sure other likeminded organizations are probabaly grappling with are:
Do we, they become expert like from writing it so much that we begin to understand how it works? Do experts, or are experts people who have implemented a or some social media campaigns of any scale, successfully or unsuccessfully? What is the criteria? Are they IT people? marketing experts? PR experts? What determines the experts title as the “expert”. Who determines it? Their peers? The nascent industry itself?
I do think that longevity in the space that is and has been marketing, PR and even IT/internet/marketing, certainly is a determining factor. Why? Well think about it, when we all got into the business of what we do, what we did then is certainly not what we do now. Our jobs, titles and positions have all evolved. They have morphed into what the public and our bosses have demanded, expected and required us to learn, on the fly. And currently for some of us, that is all things social media related.
With that being said, when I write about the top 30 social media evangelists, I write from a position of referring to these people time and time again about social media topics that are hot. I mention them because they have their fingers on the collective pulse of their clients, their usage of bleeding edge technology to leverage brands, and their willingness to share their experiences. I call them experts, because their names and their blogs come up in conversations, they are constantly pushing out valuable information, and they are essentially practicing what they are preaching. And I find myself going back to “them” because clients and what I do and we do on a day to day basis, requires that I learn fast and implement faster.
Funny thing though, even the experts are wondering who the real experts are!
And if you really want to know the truth. Social media has to be a “practice what you preach model”. Why? You can’t be successfull in the space by being quiet and stealthy. it’s all about the sharing and exchanging of information without pretense. That’s right, the conversation.
But to be successfull in the space, it is eventually going to boil down to those who do and those who did and not those who have heard and those who say.
All I do know is that the expert does not or should not call himself the expert. I can’t place the quote but:
Anyone who has to tell you that they are “the man”, ain’t “the man…”
Social Networks: The path you take is equal to the effort you make!
So for shits and giggles the other day, I decided to do a search in LinkedIn for people with my name Marc Meyer. I think I found 13. I thought, in their infinite wisdom, that maybe they would appreciate linking to me. There was a teacher, a sales rep, another techy person, someone in real estate, and a fireman to name a few. I only got 2 people who agreed to do it, probabaly because they either a) got a little freaked out and thought it was a glitch in the LI system or b) don’t use LI that much or c) were worried about ID theft? d) did not appreciate the irony of linking to themselves…
Marc Meyer is now linked to Marc Meyer.
Odd to think that there are lots of “us” running around out there. But this thought led me to Google where I subsequently “Googled” my name and did a couple of searches on Reunion.com and PeopleFinders and came to find out that there are about 46 of my likenamed brethren running around. Before you say anything else, I guarantee that YOU have “Googled” yourself at least once. In fact, I am willing to bet that some of you have RSS feeds set up to notify you when your name is mentioned somewhere. Relax, it’s no big deal. I’ve done the former but not the latter.
Back to my point on why this is relevant?
I’ll tell you why. I have spoken on numerous occasions and in numerous blog posts and to numerous clients about what will happen in the social media space in the future. I have said that what you will see is the “nichefication” of the space. Where large social networks will splinter off into smaller distinct groups. It’s already happening, in fact if you look at the current number of networking groups within the social networking site of LinkedIn, you will see that there are currently roughly 24,000 distinct groups and counting! Thats smaller social networking groups within the environs of the larger ones.
What does this have to do with me and my 46 counterparts?
Well in theory, we all have something in common, in this case, my name. So in theory, it might be worth it to network with people who have my exact name. Maybe not, since I haven’t really thought through the whole identity theft thing. But what could a social networking group consisting of 46 people with the same exact name do? Maybe not much, but they do have something very in common and that is essentially how people are now coming together today, as we speak, in these groups. They find a common thread or link and they build upon it. Through these connections, things happen. Conversations are started and relationships occur. As I have said in the past, we all want to run with our pack, our brood, our peeps. There is a comfort level that is there with people of like minds and backgrounds, so what is more common a starting point than your name?
So do I contact the 46 Marc Meyer’s? Maybe not, since the undertaking, the leadership and the roll out of something like that would fall on my shoulders. Perhaps I could start something on NIng and see where it might end up. But the bottom line is this, and this is what you need to be thinking about going forward: You need or rather you should try and find the group that best fits you and what defines you rather than settling for the stadiums or oceans that are the current state of social networks.
So do you want to run with your own/ or be a part of this large melange of different kingdoms, phylums, classes, genus’s and species?
Or this?
And in the end
The love you take
Is equal to the love you make.
I had to rework the quote “In the end the love you take is equal to the love you make” which is essentially the Beatles closing statement. It is the last lyric on the last album they recorded. Let It Be. Though it is certainly not the last line or epitaph for social networks and all that they have to offer, it can certainly define the future for Social Networks. So yes, “and in the end, the path you take, is equal to the effort you make.” Now more than ever, you determine you.
Social Media Marketing
We talk, I talk, and everyone else talks a lot about social media, social networks and the impact it’s having on our online lives. Right now it has yet to hit critical mass, though you might not think that by looking at the lastest numbers.
With that being said, there are tons of those who wish to be on the inside looking out rather than vice versa. And those are the people that “work” for marketing companies, ad agencies, and Fortune 1000 companies. They have been approached by their bosses and they’ve been charged with figuring this social media thing out and how they, as a company, can leverage it for their benefit.
Problem is, trying to sort through the ones who have, the ones who claim they have, and the ones who wish they’d had. I recently encountered a company that HAS in a big way. If you have not yet determined how you are going to use social media for your company, perhaps your first step should be to undertsand the many uses. Once you see the many ways that it can be used to either brand a product, brand a company, or drive traffic, sales and eyeballs, then you can start to figure out what the big picture is of social media. But to understand the big picture, as I said earlier, you need to talk with people who HAVE done it.
I had the privledge of sitting down with Jason Breed from Neighborhood America awhile back to discuss their award winning Elavate platform, and their business model in general. A quick blurb about NA, Neighborhood America was recently recognized for Best Social Networking Solution by The Software & Information Industry Association (SIIA) Winning a Prestigious CODiE Award.
Here’s some quick perspective for you; More than 1,100 CODiE nominations were submitted by 600 companies in a total of 76 categories. A panel of expert judges narrowed the field to 340 nominees, from which the 2008 CODiE winners were chosen.
The point of this post is this, if you are looking for guidance, direction, and advice from someone like Jason or a company like Neighborhood America who is smack dab in the middle of social media, and social media marketing, then you need to look no further. Of course, I know they are not the only company out there that can roll out a solution for you, but as a starting point, it sure is a good start. Seriously, if you were to decide right now, today that you were going to go out and evaluate social media companies, how are you going to do it? What will it be based on? What is your criteria? I do recall awhile back that Chris Brogan created a cheat sheet on how to evaluate a company for social media marketing services, you may want to check it out. At the least, Chris writes a good blog on all things social.
From a social media marketing standpoint, you may also want to check out Scott Monty’s blog site as well. You may find it usefull depending on your grasp of social media.
All of this though makes me think that perhaps my next worthy post should be a a listing of companies poised to help you figure out what your social media marketing initiative will be. If you know of some other worthy companies, I am certainly willing to listen. Besides, isn’t that part of the conversation that we are all engaged in right now?
One more thing for J Breed…. Go bulls…
Your 4th of July Seth Godin, Jackie Huba, eating a meatball sundae marketing video
I love Jackie Huba’s blog, Church of the customer it’s always relevant and so…customer-centric. With that being said, you might enjoy the light fare that I’m throwing your way. have a good 4th of July.
Social media and customer service; a no brainer
I’ve been thinking about this for quite some time. I’ve read iterations from other notable bloggers and marketers but my questions are these. Where does social media make the best sense in say, a B2B setting? Or. for that matter, a B2C setting? Could it be customer service? It’s funny to think that in 2008 that a novel concept could be communicating with the customer! Reaching out to the customer. Talking with the customer, listening to the customer before, during and after the purchase.
Now don’t get me wrong there are plenty of companies out there that do a good job in maintaining a relationship with the customer but… But the problem is, the model that they are operating from is cut from the “old school” of marketing and customer service. It consists of 2-3 major direct mail campaigns per year, a decent if not underperforming customer service call center in which most customer issues are resolved amicably, and a website that takes orders and ships them on time etc. etc. You get the point. I’m sure you can think of at least a half a dozen companies like that. You see them everyday. You interact with them EVERY day. They do just enough to satisfy your expectation of customer service.
However, when a company reaches out to you or goes above and beyond your expectations, you raise an eyebrow. You’re surprised. Why? Because your expectations are so low that you expect NOTHING! and when you do get a friendly note, someone that speaks with you instead of at you, or the least bit of CSR love, you a) are surprised and b) become a customer for life and c) you tell your friends.
Lets do a quick test. Think of 5 companies that suck. And perhaps they suck because you have heard that they do, which in an of itself is not good. Why? Because maybe they don’t, though chances are they do, but the viral reputation dictates that they must suck because so many have said so. Ok so quick, think of 5.
Most of the ones that come to mind for me are airlines. How about you? If you talk to Joseph Jaffe, he’ll go off on Delta But I would guess that most of you, if you fly with an frequency, will volunteer an airline. Ironically, I’m thinking that because our expectations are so lowered when we fly now, that when we do have a good experience, we think of that as a WIN.
But here’s what happened. If you’re fed bread and water for so long, you expect it. When they add an apple, you consider it a treat. But the reality is that you SHOULD be getting a balanced meal, but your expectations have been lowered so much, an APPLE is considered a score by the customer. How pathetic is that? What’s worse is that customer service representatives throw us bones and we snap them up and thank them up and down and then we tell everyone about the great customer service we just received. Again, I say to you, how pathetic is that? I mean look at Seth Godin, he’s amazed at this small act of customer service.
Becky Carroll, who has a blog called Customers Rock wrote a post called Social Media Empowering Customer Service: Guest Blogger Brian Solis in which Brian Solis and Becky blog about social media empowering customerservice. That’s my point, it makes perfect sense for social media to be an extension of what customer service does FOR the customer. As new media marketers and observers, it’s up to us to explain to large companies and even small ones, that, here is a way to find out more about your customers instead of the usual demographic info.
Social media does empower customer service, if it’s used for that. But how many get that? How many examples can you, me and everyone else out there, think of? I think what’s more of a viable statment is: “Social media will eventually empower customer service and social media should empower customer service”.
Viral Video #234
This video was sent to me via email and naturally I sent it on, because that’s what we do. But computer graphics notwithstanding, this is still a pretty cool, “wow” type of video.
Shout out to Alltop
I wanted to thank the fine folks over at Alltop for choosing to feature this blog as one of their sources for worthy information. Alltop is a “digital magazine rack” of the Internet. Alltop sites are starting points—they are not destinations per se. They enhance your online reading by both displaying stories from the sites that you’re already visiting and helping you discover sites that you didn’t know existed.
The bottom line is that Alltop collects stories from “all the top” sites on the web, which means we must be doing something right, and for that we are grateful for the love and the recognition.
The top social networks this month, MySpace still dominates..
You know, we don’t talk about MySpace the way we used to. At least I don’t. Perhaps because there are so many great social media stories out there since MySpace came on the scene. One thing though you cannot ignore is MySpace traffic. the bottom line being that MySpace receives a massive amount of visits; In addition to receiving over 25% more visits-per-visitor a month than Facebook, the site jumped to 72 million unique visitors in June, generating over 1.3 billion total visits. That, my friends, is a lot of traffic.
With that being said, lets look at the numbers as compiled by our friends over at Compete these numbers might seem a little out of whack, but they base the rankings on amount of attention as well as traffic. Thats why some might appear to have more traffic than others. the bottom 10 have more of an ethnic diverse, niche like quality than the top 10 as well.
But given the rush to crank out a social networking group these days, being ranked anywhere in the top 20 is not such a bad thing. It may actually mean you’re making money!
- Myspace with over 72 million visitors per month.
- Facebook with 22 million visitors
- Bebo with 3.5 million
- Tagged with 3.3 million
- BlackPlanet with 1.9 million visitors
- myYearbook with 2.89 million visitors
- hi5 had 2.98 million visitors
- Classmates had 11 million visitors
- Friendster had 1.3 million visitors
- Xanga had 3.7 million visitors
- Orkut, intrestingly enough had 460,000, but was ranked 11th.
- Asiantown came in at 147,949 visitors
- Flixter had 3 million visitors
- Migente had 1.2 million visitors
- Reunion tracked 6.2 million visitors
- Quepasa had 177,000 visitors
- Tickle had 2.1 million
- Piczo had 660,000 visitors
- Multiply had 656,000 visitors and last but ceratinly not least and somewhat surprising is
- Linkedin at 1.4 million visitors
How many of you have been to these sites and have given them a test drive? Which user interface makes sense? Which do you see continuing to grow and which do not have a snowballs chance in hell? Personally, I may check out Multiply, the rest I am somewhat familiar with, with the exception of the hispanic sites. I am surprised as well by where Orkut is. With summer being a time when we spend more time outside than in, lets regroup in September and see where we’re at.
Direct Marketing Observations 
