Tag Archives: social media

Jerry doesn’t get it.

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Social Media Today principal Jerry Bowles  last week wrote a post called Twitter is for birdbrains I read and said to myself, “he’s kidding right?” I guess he wasn’t. The problem with Jerry’s post was that he runs a site that has the tag line- The Web’s best thinkers on social media and web 2.0. This post would not comprise some of the “best” thinking associated with the site. If anything it comes off as the man who walks around with a shot gun and keeps yelling at the kids to get off of his property. Or the guy in the old Scooby -Doo cartoons, who says, “if it wern’t for you meddling kids…” Or the person who can’t stand that new group the Beatles, and doesn’t understand what all the hoopla is..

how-scooby-doo-works-11

Go read the post if you haven’t and tell me what you think.

My friend Paul Chaney, whose opinion I respect very much sums it up this way.

This really gets my dander up. Not because you feel so negatively about Twitter (though I think you’re perspective is ill-informed), but because you’re principal of a company whose sites have, according to Robin, several Twitter accounts and runs a Twitterfeed in the sidebar! Jerry, at best that’s hypocrisy and ludicrous at worst. Most certainly incongruous.

It’s as narrow minded, off base, and completely wrong a post that I’ve seen on Social Media Today since I’ve been a contributor. If it was to get a rise and nothing more, then how about letting us in on the joke Jerry. If it wasn’t and you truly believe what you have written- then maybe you might want to backtrack and claim that you were doing it just to get attention to the site.

My  main complaint? You barely use or have used Twitter, so I’m not sure how you can definitively make the statements or claims that you have. They hold no weight. If it was someone with 500 followers and was following 500 and had 500 tweets, well then maybe I might seriously consider what you said, or at least respect your opinion- but I can’t even do that.  I’m trying to understand, really I am. That’s it, I’m out.

3 things to do when getting started with social media

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I have a new scribe and I need to get him up to speed fast with social media. The more I thought about it, the more I realized that he is not alone. I talked to him for 2 hours yesterday and felt like I dumped wayyy too much info on him. With that being said, I decided to quickly enlist the Twitter nation for the 3 things that they would suggest when first jumping into social media. Here are 7 responses I received in the span of 10 minutes:

@portentint: Learn Google Reader, Sign up for Twitter, Use LinkedIn

@spartanvikas: start a blog and learn to link, read a lot about the sub from net, and self brand online and see for urself

@leahjones: find a few blogs that matter to them personally and add to rss reader. Personal interests draw you in.

@mhames: join Facebook, then join a group, do a Twitter search for their brand/keyword, join LinkedIn, answer a question.

@kenburbary: 1) Listen first to what you care about (keywords – you, your company, etc) using blogsearch, technorati, G alerts, twtter search 2) start to talk – tools depend on the situation/person. Could lead w/blogging, or twitter for example. pick the 1 that works 4 u

@Adgenius: 1) Goals: what do you want to accomplish 2) Target group: who do you want to reach 3) Start listening.. Without 1&2, don’t start then I’d say: 1) Listen 2) Trial 3) Engage

@AmberCadabra: 1) Read blogs in their area of interest, comment often 2) Get on Twitter and play 3) Read the Cluetrain to understand the “why” A big part of getting “feet wet” in social media is about understanding what makes it unique.

Great advice here, don’t you think? So if you’re just starting out, don’t be intimidated. Take it slow, and most of all…Listen! Any other suggestions? Feel free to chime on in!

Where are your customers?

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Are you where they are?

I was reading an old post by Drew McLellan in which he basically asks the same thing. He says, “Where do your customers gather?  What are you doing to make sure you’re there too?”

Good point.  Might make sense on Twitter too. If you’re a marketer and your hangin with other marketers, then you might not run into many clients or customers or leads. That’s not actually your fault, it’s the nature of the way we follow and are followed. But maybe it might make sense to find people in a certain vertical and follow them? I’ll give you an example.

When I was in college, I sold concert t-shirts. It paid well, I loved music, and it was a helluva gig. There were a couple of challenges though. First, they were bootlegs, and second, I wasn’t the only one selling them. So whenever there was a big stadium show for example, every t-shirt seller from here to BFE was out selling them. Too much competition. In fact, there was so much competition that we would all end up clustering by the same places hoping to make a sale and ultimately end up talking to each other and selling/yelling at customers. Oh and third?  Some of the shirts were of lesser quality and limited sizes and yet, some of the sellers would sell at a lower price that ultimately disturbed the economic balance of the business. Sound familiar?

bootleg

However the shirt sellers that hustled, broke off from the rest, and found quieter pockets of customers that were tailgating for instance, had a much better chance of talking with the customer and also having an exclusive captive audience, thus resulting in not just one sale, but perhaps selling 4-6 shirts at a premium price.

I know it’s a stretch for an analogy but the point is that now more than ever, your strategy needs to be more focused, refined, flexible and targeted. Instead of yelling and selling, go find the quiet bunch of tailgaters chillin and grillin and ready to buy. But don’t wait for them.

Talk with them…

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I’m learning as much as you right now. If you are a marketer or an advertiser then you need to be talking with your customers and not at them. We have been talking about that for a while now.  IDC just came out with a report that says that advertisers are failing miserably at communicating with social net users. Why? Because they are used to pushing shoving? their info and their product down people’s throats. According to IDC:

There are four major reasons why consumers use SNS: to connect and communicate; in response to peer-pressure; for entertainment; and for work-related purposes. Advertising does not factor into consumer motivations.

Ouch. So essentially advertisers still don’t get it. Keep reading, it gets better. IDC continues,

One of the potential benefits of SNS that the advertising industry has discussed is whether peoples’ connections (i.e., whom a user knows or is linked to) could be used for advertising. For instance, publishers could show a car manufacturer’s ads to a user’s contacts because that user’s online behavior has indicated that she is interested in a particular brand of cars. Anecdotally, there has been some indication that this “social advertising” might be more effective than behavioral targeting. However, that idea is stillborn. Of all U.S. Internet users, only 3% would allow publishers to use contact information for advertising. For instance, publishers could show a car manufacturer’s ads to a user’s contacts because that user’s online behavior has indicated that she is interested in a particular brand of cars.

If you have been reading some of the thought leaders in the social media marketing space like a Jason Falls, like a Beth Harte or Amber Naslund or Valeria Maltoni or Paul Chaney– they have stressed the importance of brand champions and community influencers who can shape the decisions and actions of the group or community or social net-naturally.

IDC’s report says that “One of the potential benefits of Social networks is that the advertising industry has discussed is whether peoples’ connections (i.e., whom a user knows or is linked to) could be used for advertising.”

I’m not sure what to think. Should I admonish IDC for putting out a report in which this comes as to no surprise to a lot of us? Or should advertisers be ashamed for not listening to some of the people I mentioned above who so obviously “Get it”? and have been saying what was put out in the report for a long time? A LONG TIME. IDC and advertisers could have saved a lot of grief, time and money just by listening to what is being written and talked about every day online in blogs and on Twitter.

Advertisers need to start listening to the thought leaders in the social media space to start with.

We need social media mentors not evangelists

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mentor

Be a mentor.  this thought occurred to me while watching  a vid on Todd Adrilik’s blog titled, The dumbest generation, don’t trust anyone under 30. While it was a compelling piece about how anyone under 30 might be more inclined to be lazy and check on their social networks and do nothing else- I would like to think that there is a tremendous opportunity not only for them to lead us even further into the digital age but also for us, as digital marketers, to do the same. Lead them, and show them now, how to do it right.

You see, at some point all of that digital knowledge you have, those social media experiences in your head, needs to be transferred to others. Just telling people about how great it is, is one thing, but showing them, and taking people under your wing to guide and mentor, and to teach and explain, is something completely different and much more valuable.

Ok, so for those of us in the social media bubble, we get it. Now go out and instead of telling people how great social media is, show them how great it can be.

Put your social media mentor hat on and make an even bigger difference.

I don’t wanna be..Yes, yet another social media mantra

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Gavin Degrew has a song that I’m sure you have heard before, if you haven’t, then I suggest you go to Youtube and check it out and listen to it. It’s called, “I don’t wanna be”. Not only is it a good song, but it has a  stanza that you should adopt as your social media mantra. Here it is.

I don’t want to be anything other than what I’ve been trying to be lately
All I have to do is think of me and have peace of mind
I’m tired of looking ’round rooms wondering what I gotta do
Or who I’m supposed to be
I don’t want to be anything other than me

Man that’s powerful. Pretty clear too, isn’t it? The reason I’ve been thinking about this lately, is I’ve been noticing Twitter becoming this personal marketing platform of late. The bio’s are becoming more “sales-ey” and the tweets more self serving. It’s not like I’m saying quit sending me the killer blog post you’ve just written, I’m merely saying that social media and twitter is as much about others as it is about you.

So even though I might be generalizing on the one hand when referring to a “social media” mantra, specifically, I’m referring, to a certain degree about Twitter. So let’s keep the personal branding to a minimum or at least on the back channel of Twitter and Gavins Lyrics in mind as you maneuver through your social networks.

What is Your Personal Social Media Strategy?

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quality

Depending on where you are in your social media life cycle, if we are to call it such. Are you just jumping in with no clear plan or strategy? Should you have a strategy? Chris Brogan has a post about what he would do if he started today, but does that apply to you?

I guess you have to ask yourself, why you want to jump in the sandbox with everyone else? Is it because you want to follow people on Twitter? Is it because you want to blog about ideas and pass them on to others? Is it because you want to share your great ideas with others on social nets? Is it because you want to learn? Be transparent to yourself first.

The reason I ask is simple. Look at it this way, you would not start any project with out a project plan, or a goal in mind. You wouldn’t get on a team without some end result or goal in mind. For example-20 wins, making the playoffs etc. So why not do the same for jumping into all things social media.

Don’ think you have to be everywhere to have a quality social media experience either. I would rather have you do a few things really well rather than be average in a lot of areas. Focus on the quality of your social media engagements

Should a small business owner care about Social media?

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Every day I can either get my bad news from the nightly news, the internet, print publications or the radio. In fact, my new job or position is a direct result of what is happening globally, nationally and locally. We all know of all the massive lay-offs and closings, but what of the trickle down to the small business owners?  How can they keep it going?  What tools could they use?  What tactics can they employ? Is social media a viable option? Should they be using it, trying it?

Jennifer Leggio a few weeks ago, had written about a recent survey that showed that 55 percent of 120 surveyed small business owners believe that online social networking — such as Twitter, LinkedIn and Facebook — can be beneficial to their businesses.

Only 55% believed it could benefit? So the other 45% think it won’t? Let me ask you, who do you think will succeed?

Ok lets try this: I go up to the SMB and I give you 2 doors. Behind door number one is every possible tool you could want that might drive traffic to your business or your site. Behind door number two, are only the tools that have worked in the past. Which would you choose?

My question to the small business owner? Why wouldn’t you try everything right now? Including social media? What is your reason for not trying it? The Risk?

deal_l

Social Media Pitch-Raise your hand if you understood anything I just said.

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This is starting to become a recurring theme of late. I pitch a social media project and spend the majority of the time explaining my vision and my passion for what the possibilities might be, and I get the blank stare:

seth_southpark

Except this time, they nodded their head as I was speaking. So the whole time I’m thinking.. “I’m building momentum”, but something tells me I better ask the following question just to make sure.

You guys know what social media is right?

Before they could answer, I though to say, “Better yet I said, Raise your hand if you understood anything I just said.” Now this is a group of fairly young, hip execs. 1 CEO, 1 CMO, 2 VP’s and 3 sales and marketing people. I got nothing.  So I had to scramble. I said the 50,000 foot view of social media is that of a MySpace or Facebook. They all nodded. I tried going deeper but it was futile. I might have used the term SEO but now that i think back, there is no way they knew what that meant. I did get this question though:

Can you get us ranked #1 for __________ in the whole country?

Uhhhh.. no I cannot, unless I worked for Google, I think I mumbled that. At the end of the day I walked away with a project but it’s not going to involve any social media components. I guess that’s the upside. Here’s the moral.

I need to to do a couple of things going forward. Here’s what they are:

  • I’m going to determine if social media even makes sense for the company I’m talking to.
  • If it does, I’m going to work backwards with any company or individual I deal with or talk to, and show them examples of companies that do what they do and how they use social media successfully.
  • I’m going to simplify my examples of social media and explain some tools that might make sense
  • I’m going to show the sizzle of social media
  • I’m going to show even more value and demonstrate the power of social media in regards to extending the conversation with their customers.

Now before you say I should have done this homework beforehand, perhaps I could have, but the homework I did do, was on what their business model was. And the potential it posessed for social media adoption.  My assumption was, “Every company has the potential” Maybe, maybe not. But as I head down this road even more, I’ll be able to determine if that is indeed possible.

You see, you have to understand, I’ve rolled out quite a few social media projects for my former company and it’s clients and their products, but now that I’m pitching the projects as well for my new company, all of a sudden it’s a whole different ballgame. One in which i was not completely prepared for.

Viral Question: 20 Things I can do without

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I just read a post where someone wrote about 100 things you should buy while you still can, and I decided to go the other direction. I’m going to make this a semi-viral tweet as well and see how many I can get from Twitter. 100 would be cool. If I don’t get 100 thats’ ok, its another fun twitter experiment. I’m going to give it the #100 hashtag. Bad idea since it applies to wine. I’ll continue to compile as we go as well. 

  1. How to make money online pitches-the only ones making money are the shills pitching it.
  2. Another report on our failing economy-enough already
  3. Another company laying off workers-when does that end?
  4. Another forclosure-the pain is large.
  5. Another Bailout-Why is it on our dime?
  6. About half the clothes in my closet-They need to go to someone who really needs them
  7. Premium cable channels-you can watch them online.
  8. Snacks, thanks Seth Godin
  9. The social media echo
  10. People that don’t get it-on lots and lots of different levels.
  11. Professional sports teams that continue to dole out money to athletes in times like these.
  12. Bad news
  13. I could do without the motrin echo on Twitter
  14. I can do without somali pirates
  15. I can do without the perceived “giving back” of wall street execs
  16. I can do without retweeting bad news
  17. I could do without watching peoples lives go up in flames in california 
  18. I could do without the economic forecasters and their always pleasant news
  19. I could do without people leaving this earth too soon
  20. I could do without shameless self promotion on Twitter

What could you really do without?