You don’t know who your customer might be!

Posted on August 16, 2008 by marc meyer

I was with a group of people today. We played golf. No big deal. I found out what one of the people did for a living. I did work for one of his competitors. He was a nice guy and I was thinking of maybe seeing if he might need help with his business. He seemed nice enough that maybe I could help him too!

Then he said something funny, but I was the butt of the joke. He did not take the time to think about what I might think. Guess what? He had the potential to earn the business of someone that could have helped him out but he did not take the time to learn more about the person he was with. In the end, a client, or a customer, take your pick mis-read the situation and blew it. How well do you know the potential relationship?

Sorry Bob, you just Effed up!

7 Social Media Visual Representations

Posted on August 12, 2008 by marc meyer

I’m a visual person, so I want you to be too. With that being said, I think it’s interesting to look at the many different types of graphical examples of the social media space. The first graphic I want you to see comes from Lorna Li’s post on 6 Steps for Creating a Social Media Marketing Roadmap & Plan It’s interesting to note that her bubbles do not connect. They merely float around each other. Does that work for you?

The next is from Susan Scrupski’s post Circles of Expertise in 2.0 for Biz I like hers since they are interconnected, but I think that in some instances, that perhaps they should bleed over more.

Then we have Brian Soli’s Conversation Prism which is pretty cool since it doesn’t appear to have left out much. It reminds me of the NBC peacock though.

Next is Scoble’s Starfish Very accurate except for the sickly starfish. It looks more like a mutant glove.

Then there is my simple explanation of how the hot dog could be the center of the universe from a social networking standpoint. Chew on that, if you will. No comment on the public bathroom shade of blue I used.

And lastly, this one is pretty cool from Touchgraph Go there and type in “social media” to see a larger view.

Of course we could really dumb it down to a scrawled spiral and draw it on a napkin as well

Here’s one more submitted by one of my Twitter frinds, this one titled the new marketing ecosystem from Mullen Though it does look a bit like a Christmas ornament or some type of dangerous coral.

Which one works for you? or maybe there’s a better one? Flippant sarcasm aside, the point is that social media’s influence is far more reaching than anyone could have ever expected and the exciting news is that it’s only going to grow in depth and breadth.

10 social media blog posts to read this week

Posted on July 28, 2008 by marc meyer

Here’s a good midway point of the year article by Jim Tobin from Ignite Social Media on what the future of social media might bring. How many of these do you agree with? My 2 cents is that #4 will be more portable in regards to social media being more mobile rather than portable.

I haven’t had a chance to check these guys out Ecairn, but let me know if you do.

I’ve written about this in the past in regards to whether your online identity is alligned with your offline identity and Dan Thornton’s article takes it one step further. Check out his post, Is your online indentity in your control?

Richard at Dell has a nice compilation post from yesterday of things you should check out, not the least of which are The Blog Council, which I’m still on the fence with, and Feedly, which I have not checked out yet.

I love Mike Manuels’ post about measuring social media as well, since I sat in a bar last friday night and talked essentially about the same thing with Jason Breed from Neighborhood America. The bottom line and Mike’s post back it up. Very few companies have a clue about how to monitor their online engagements with social media as well as their online personas in general. You have to have a way to monitor your web traffic but then if and this is a big if, you are monitoring your social media interactions, what is the data that you are wanting to pull from it? What are your goals?

Read this post on Stowe Boyds blog, How we are made great and then lastly on Jason Falls blog, KatFrench has a great post on social media specialists chucking their backgrounds that basically asks the question, who’s running the ship for social media?

Social Media is not…Part II

Posted on July 24, 2008 by marc meyer

As if having over 60 ideas, suggestions and observations of what “social media is not” was not enough, I now add an additional 25 responses from Linkedin and Twitter.

Social Media is Not

65. Your free answer generator if you run out of inspiration. After receiving this reply I responded that the person could do better than that and thus I received the following:

Social Media is not about individuals, it only is about its own gods and half gods. Since I am not a half god nor a god, it is quite obvious people would not know me. Social Media is also not definable since it is everything you want it to be and everything anyone else wants it to be. People who like to catch it in a few lines do not understand Social Media, since Social Media is more than some definitions and words alone it is a journey that never ends.

66. … A one way thing.

Be prepared for lots of criticism and people who have a lot of time and every motivation to make sure that what you are is accurate and true. If it is not… well we have all seen the examples.

Accept that any company/ product/ person that ventures into social media will be scrutinised and critisized.

While some shy away from social media for this reason exactly increasingly there is a realisation that abstaining is not a risk – free strategy. Getting out there and being honest might be scary but it certainly gains you a lot in terms of engagement and reputation.

67. … A substitute for a real social life.

68. …Doing much other than seriously turning everyone into a marketing expert to our global detriment.

When I mentioned that I would like to have him expound on this, and suggested perhaps he look at it differently, I received this heated response that diverts into a global political rant..

I’ll look at it as I please, thanks.

Anyone who tells me “you need to look at it like this” needs to look at, well, that kind of language and is a function of that culture.

The only reason I “need to look at it like this” is because your professional reputation depends upon the success of social networking. Otherwise what I said wouldn’t be such a threat to your well-being. None intended, but that’s what drives a statement like that.

True, social networking is not all bad, and they’re not all great either.

Where is all this communication getting us? It is a bourgeois pastime, a distraction from crippling debt, anti-intellectualism, fake dionesianism, and while on the surface, available to everyone for low-low rates, is yet another competition for time and energy towards things that really matter, like democracy and true personal freedom.

Our world is entering what appears to be an even greater period of vapid leadership than ever before. Why? Because MySpacers can’t see that Mr. Obama needs a team of 300 economic advisors. Bill Clinton could argumentatively engage that number in a blind-chess-tourney. All they see is a well-tailored marketing message.

Our present democratic contender is a direct result of the attitudes arising from social networking. He provides a message that is well tailored, yet inappropriate for our circumstance (he got prominence from unenlightened religious/political leader Oprah Winfrey, won the nomination on an anti-war platform, and having won it and being confronted with the economy, he’s got nothing. Nada. Zippo.)

We need a seriously deep, connected technocrat/intellectual to undo the ravages of this prior administration. This generation is going to continue to fail to see that all that glitters is not gold, and not all that’s being sold is worth buying. Unfortunately we’ll be worse off than with Hillary because they don’t know how to identify with what’s needed on a basis of principle over personality. And that’s the big, big problem.

At that point, I wished him well in his future endeavors!

69. The greatest thing since sliced bread, and it gets just as stale over the course of a few days. 🙂

70. The only internet marketing strategy.

71. An avenue to “push” your product.

72. A replacement for all marketing strategies and tools like ad, pr, print, tv, radio or other methods for a company.

73. Is not a replacement for good customer service or a good reliable product or product support.

74. Is not going to directly reflect $$ at the cash register in a short term– nor can it always be quantified in terms of dollars but actually name, brand, product recognition. Just as a tv ad might not reflect in significant sales, the social media should be dealt with in the same manner.

75. Is not static. It’s going to evolve so staying only on myspace.com isn’t the only place. There are other options that can employ social media within the context of the marketing strategy tools.

76. Is not just about the number of friends on whatever site you choose to be part of– you actually have to participate and you actually need to have a great product to deliver. It’s not just about the sizzle, you need to have the steak that goes with it. (as in show me the beef)

77. … Is _not_ a mass media

78. … Something you can do in your spare time.

79. …Addictive

80. … Going to make you any money this year. Or next year. Or the year after that. Or the year after that, or the year after that, or even *gasp* the year after that — unless you’re kin to Rupert Murdoch.

81. …A goal in and of itself.

82. …new.

It’s something you and your organization are already doing, only without applying the “social media” tag to it. It’s using <insert platform here> to make it easier for people to reach each other.

The concept is ancient both from conceptual and technological aspects. What’s new is the shiny implementations popping up… and actual mainstream acceptance. It’s now officially cool to be connected.

83. …Owned by marketing, nor PR, nor advertising.

84. …A destination, it’s a tool.

85. … Accurate and qualitative enough to trust.

86. …Is not a solution to every communication or PR problem

87. …Is not just for kids

88. …Is not a replacement for developing a solid strategy and should not stand alone as a tactic

89. …Is not a new way of thinking, it’s a new way of doing.

As you can see, the perceptions sometimes do not mix with reality. I engaged in some really lively discussions on this topic and will cause me to create an interesting slide presentation on the subject. I’m amazed as well at how skewed and actually how misinformed some of the respondents were. You can also see, where some are completely fed up with even talking about social media anymore. Their loss I suppose. In the end, as I was telling someone earlier, in a few years, we might not even recognize the monolith that is social media as it evolves into iterations that we haven’t even thought of yet.

Twebinar #2 review: Who owns your brand? We do.

Posted on July 23, 2008 by marc meyer

Yesterday Twebinar #2 brought it on home. Huh? What I mean is that, though the first one was good, the second one was great! For those of you who are wondering what the hell I’m talking about, this is what a twebinar is and was.

The twebinars are a series of mashups in which Chris Brogan and David Alston have assembled the best and brightest from PR, Marketing, and Social media into a series of video interviews, live sound bites, and live video, into a massive twitter round table. What occurs is this healthy discussion on a certain topic, in this case the brand, and more specifically, who owns your brand. The discussion is rapid fire, the tweets even faster, and this is something that has gotten better, and not only combines the best and the brightest as a focal point, but really what makes it work so well, is the conversations that occur with stars in their own right from companies far and wide.

I was amazed at the depth and breadth of the tweets. Combine this with Chris Brogan moderating the stream of videos, the conversation with some live guests via web cam and phone such as Richard Binhammer, as well responding to questions via twitter and you have this organized chaos of free flowing discussion about a very poignant and hot topic at the present moment. Your Brand.

I have to give props to how quickly things have evolved from the first twebinar. Given the improvement and the depth to which they took constructive criticism to heart from the first twebinar, this bodes well for the next, which means that we will be seeing more of these in the future. For me, the twebinar produced 18 new followers in twitter, which is very cool.

What I would like to see for the next session is a way for a lot of us to be able to see the videos and the flow of discussion at the same time. I was using Summize-recently bought by Twitter. I was also using Twhirl too, which had some latency issues, which caused me to use Twiiter as my main client, So I toggled from the videos to Summize to Twitter. It worked for me since I was listening more than I was watching. But ultimately it worked.

What I took away from the mashup was simply that brand management is as important as anything that a company might do, and yet sometimes the brand gets ignored through complacency, smugness and ignorance. Often times, when this happens, it’s too late to try and grab marketshare back.

Yet, the companies that do value the customer, and who ultimately realize through an epihpany sometimes, that the customer is the one who defines the brand, are the ones that realize that YES they(the customer) are the brand as much as the company is.

Bottom Line, the twebinars give marketers, social media champions, PR peeps and N00bs all a chance to voice some very valuable opinions and thoughts and what it tells me is this. There are soooo many superstars out there who DO get it. I want to connect with them as much as I want to connect with the true superstars in the space.

For those of you that did participate yesterday, what did you think? What did you take away from it? and how will use what you learned? What should happen in the next Twebinar?

26 people you could trust in the social media space.

Posted on July 22, 2008 by marc meyer

In the second part of my series of trust in social media, I thought it might be a good thing to mention and highlite 26 people in the social media/marketing space whose thoughts I appreciate and whose knowledge and willingness to share that knowledge I value. I also thought it more important that it should be a list of people who would do their best to be a straight shooter, tell the truth, and give you what you need, not what they want you to have. Big Difference.

If I were you and you were either looking for that list of people whos blogs and companies that you could refer to on a daily basis or just starting out in trying to understand what social media is as it pertains to marketing, then this list is a good start. Not all of them swim in social media waters only, but it is still a very strong list for you to work off of.

So who do you trust? Who’s words do you take to heart and try to apply to your businesses? Who motivates you to no end?

A creative proposal with a kick ass social media plan

Posted on July 21, 2008 by marc meyer

Two agencies compete in a head-to-head pitch for a fictitious project based around the film “Casablanca.” live in front of several hundred people at iMedia’s Entertainment Marketing Summit

Doug Schumacher and his badass team at Basement, won the pitch. Here is the marketing strategy and creative thinking that won them the fictitious gig. Pay attention especially to the social media plan within the slides.

Here is the premise for the pitch:

“Shortly after winning the 1943 Academy Award for Best Picture, all the prints of ‘Casablanca’ were mysteriously lost. Although many stills, newspaper accounts, magazine articles and subsequent interviews with the stars of the film have long been available, nobody has seen ‘Casablanca’ since 1943.

“Then, in January 2008, an archivist stumbled across the prints in the Warner Bros. Burbank, Calif. lot. Excited by this discovery, Warner Bros. has chosen to do a limited theatrical re-release of this great but long-missing film.”

The mission:

The hypothetical re-release would be for Valentine’s Day weekend, 2009. The budget to work with was $350K-$500K for creative development and non-paid media, and $1,000,000 in paid media.

Here is the competitive landscape:

A Matthew McConaughey/Kate Hudson romantic comedy opening on the same day and date
A Michael Bay war-action-adventure flick, set in Iraq in a bit of counter-programming; same opening day and date
A long-awaited two-part “More Sex and the City” is airing on TNT, part one on Valentine’s Day eve

Here are the slides:

The trust factor in social media marketing

Posted on July 21, 2008 by marc meyer

I don’t know how much I reference Seth Godin but I guess it’s for good reason. I like what he says about marketing, because he uses a ton of analogies and for me, thats a good thing. I need examples, real world or not, but I need colorful descriptive analogous ways for me to wrap my arms around complex ideas and simple ethereal notions.

With that being said, I was reading something over the weekend and was re-reading an old post by him in which he says the following:

Worry about people with passion and people with lots of friends. You need both for ideas to spread.

I’ve been writing alot lately about social media experts and last week actually compiled a list of what social media is not and subsequently received a tremendous amount of answers, but essentially the underlying theme is this: if you were to couple the question of what social media is not with the experts that are the in the social media marketing space, what you and i are looking for is TRUST. Trust that what I’m hearing is legit. Trust that what I’m reading is applicable. Trust that I can utilize social media to connect with my audience, my customers, and my users. Trust that social media is not just a buzzword. Trust that social media and it’s experts are not just caught up in the jetstream.

One of the other underlying themes of social media marketing, as a marketer, as someone dipping their toes in the proverbial waters of soaicl media, is how do you segment what you are hearing, what you are reading and what who you are listening to?, How do you separate fact from fiction, How do you know? How do you know what you know,? How do you know they know? I know it sounds sort of like a comedy routine but…

I know that there are some companies out there that do it right but Im going to guess that for every company that does it right, there are 5 who say they can and never have, in their efforts to capitolize on the trend. But trust in any setting business or otherwise, determines the outcome of any engagement, it requires a tremndous leap of faith. Just like marriage. or any type of relationship for that matter.

So going forward, as you venture in, who do you trust/ and why should you trust them? Does someone who has expert status warrant your trust? It reminds me of the time where our company needed a Cisco engineer to come out and do some work for us. At the time, his rate might have been $150 an hour. The company said, they were sending out the very best they had, their heavy hitter… So we waited, and about an hour after he was supposed to show, in walks this guy- a bit disheveled, sunglasses on, mumbles that he’s from Cisco. He comes with nothing, no laptop, no pen, paper, nothing, knapsack. I repeate…nothing! Oh and he wreaks of alcohol… First impression? Not so good… But it gets better.

So the guy asks about 5 or 6 questions sits down at a terminal, works for under an hour, gets up and says,”You’re all set”, and leaves. WTF? Blink blink.. ala South Park. We’re screwed.

Bottom Line? It was done perfectly. He was a heavy hitter, he did his thing and he did it well. Though outward impressions notwithstanding, this guy rocked the house.

The morals of the story are many. Do you go with your gut, let them do their thing, and sit back and see what they produce? Perception is not always reality? Go with what people tell you and trust them?. Word of mouth, in this case was correct? Company hype was dead on? It’s ok to trust the disheveled engineer whos breath wreaks of alcohol? Cisco engineers rock?

Ok so you’re asking “So what are the parallels to social media marketing you ask? Well, per Seths point, when deciding what to believe and not believe, in regards to social media you can go 2 ways. You can listen to the person who has a huge following and is passionate or you can listen to the person who talks the talk on their website but does not have much more than tha,t that can be substantiated.

Case in point, when reading about social media marketing on blog sites i would want to read someones blog who has been around no less than a year or longer and or someone who has a pretty solid base of followers and is passionate and or someone who might be on the agency side who ‘does” or “is” the social media marketing person at that agency and has chosen to blog about it.

Who would you trust? Who would I trust? That will be in part II

Stupid corporate social networking site #312

Posted on July 18, 2008 by marc meyer

This just in:

Cats Flocking to new social networking site!

In the category of “I have a great idea and I know management will go along with it”, we have the Purina Breeze cat litter social networking site. Courtesy of Marshall Kilpatrick over at ReadWriteWeb

Feel free to shoot me other examples of where Corporate America just did not get it right.

Searching for social media experts

Posted on July 15, 2008 by marc meyer

I just read an article in Adweek about Ford hiring Scott Monty in its quest to grapple with and implement the monolith that is… trumpets please… social media. While reading the piece I couldn’t help but wonder outloud just how social media experts became social media experts in a space so relatively fresh in our collective marketing, media and PR consciousness. Not that Scott is not one, but this thought came to me after reading that Ford ran 50 candidates through the gauntlet before choosing Scott.

Which begs my first of many questions: Though they chose a good person, who made the final decision, and what was it based upon? Who were the other 50 and why were they not chosen? I know that there is always a bit of subjectiveness to this process but I think, given the “newness” of the space, that it had to be absolutely fascinating to see how the whole thing went down. I do have to give some credit to Ford for stepping up, now more than ever, and especially given the state of the economy and the auto industry in particular. Somebody, somewhere, within that organization had the foresight to get to a decision maker and say, “we need to grab onto the beanstalk that is social media.

Some other questions I had and I’m sure other likeminded organizations are probabaly grappling with are:

Do we, they become expert like from writing it so much that we begin to understand how it works? Do experts, or are experts people who have implemented a or some social media campaigns of any scale, successfully or unsuccessfully? What is the criteria? Are they IT people? marketing experts? PR experts? What determines the experts title as the “expert”. Who determines it? Their peers? The nascent industry itself?

I do think that longevity in the space that is and has been marketing, PR and even IT/internet/marketing, certainly is a determining factor. Why? Well think about it, when we all got into the business of what we do, what we did then is certainly not what we do now. Our jobs, titles and positions have all evolved. They have morphed into what the public and our bosses have demanded, expected and required us to learn, on the fly. And currently for some of us, that is all things social media related.

With that being said, when I write about the top 30 social media evangelists, I write from a position of referring to these people time and time again about social media topics that are hot. I mention them because they have their fingers on the collective pulse of their clients, their usage of bleeding edge technology to leverage brands, and their willingness to share their experiences. I call them experts, because their names and their blogs come up in conversations, they are constantly pushing out valuable information, and they are essentially practicing what they are preaching. And I find myself going back to “them” because clients and what I do and we do on a day to day basis, requires that I learn fast and implement faster.

Funny thing though, even the experts are wondering who the real experts are!

And if you really want to know the truth. Social media has to be a “practice what you preach model”. Why? You can’t be successfull in the space by being quiet and stealthy. it’s all about the sharing and exchanging of information without pretense. That’s right, the conversation.

But to be successfull in the space, it is eventually going to boil down to those who do and those who did and not those who have heard and those who say.

All I do know is that the expert does not or should not call himself the expert. I can’t place the quote but:

Anyone who has to tell you that they are “the man”, ain’t “the man…”