Tag Archives: Marketing

Hey people, let’s step it up.

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I was sitting in the stands of a basketball gym a few nights ago and talking to one of the major movers of one of the top social media companies in the country, and I had asked him what’s going on at work. I like to see where they’re at sometimes since they are right in the thick of it usually, and I’m always impressed in the directions they head. He told me that they were looking to do more and to do bigger and better things with companies rather than just to pitch or create wikis, and blogs and communities and what not.

Don’t get me wrong, they “do” do more, it’s just that the perception or thought right now with other large companies wanting to get into the social media game is “this is what works with others-so lets do that”. He said they were looking to expand their reach and their depth of  what that can do instead of offering component driven solutions on large scales. Great strategy.

This made complete sense to me. In fact I had been mulling over that corporate perception and social media perception of late with the posts I had been reading in my reader and on some social sites I frequent. 

My thinking was it had become somewhat static, one dimensional and monotone like in its themes. Or maybe stale? Tired? Repetitive?

Think about it, we are creatures of habit and we do what the pack is doing. We see what works and we do the same. Isn’t that the way certain companies are approaching pitching social media solutions to large companies. They see what has been successful elsewhere and then take the same approach and basically say we can do that to? Yawwwwwwwwn. Go ahead and do that. But how bout you stretch out and take a chance on doing something bold and different?

Which was the essence of  what my friend was saying and I applaud their thinking for this. We, and they are only limited by our collective thinking of what social media can do. Right now we’re implementing what we know what works instead of turning it inside out and attacking it from a completely different vantage point.

 I implore that tact with some of the incredible collection of thinkers that I subscribe to. I personally believe that we have only scratched the surface of what social media can do and I plead with you to step back and really think about the ways and means in which we can take this piece of clay that is social media and shape it into things that we have not even begun to fathom as being possible. Let’s eliminate… the echo.

Is social media marketing guerrilla in nature?

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When I wrote yesterdays post about the melding of guerrilla and social media marketing, I thought that perhaps that maybe I was a bit extreme in my analogy, but look at this diagram. Look at how they both share some of the same attibutes.

Guerrilla marketing and social media marketing-an imperfect, perfect union.

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This blog post comes from a tweet that I just had which was prompted by a tweet by Jeremiah Owyang in which he said:

Next, we need to think if media spending decreases, will marketers lean on low cost social media even though returns are generally unknown?

This statement made me think that right now marketers, advertisers, small business owners- actually everyone, is thinking about how to do “it” for less. In other words how can they drive traffic and sales and leads and eyeballs to their sites and products on the cheap. Bring in social media. One of the great things about social media and user generated content is that it can be done for no cost or a low cost. And the results can be pretty amazing if done right. Enter Guerrilla Marketing. If done right,  guerrilla marketing  can and has been very very successful in growing brands, creating viral buzz, and driving sales, eyeballs and traffic to products or companies.  Why mesh guerrilla marketing with social media marketing?  Well, lets look at the definition of guerrilla marketing:

The term guerrilla marketing was coined as an unconventional system of promotions on a very low budget, by relying on time, energy and imagination instead of big marketing budgets. The term has since entered the popular vocabulary to also describe aggressive, unconventional marketing methods generically.

So if we take the basic tenets of guerrilla marketing and meld them with social media marketing you create this marketing synergy that has all the elements of:

Cheap+Viral+ Unconventional+Social= Marketing Nirvana

Social media can be “done” on little or no budget. It is time intensive, it does require energy, it can be viral, and there is no limit on your imagination. Right?   It is definitely not constrained by conventional wisdom, and we still do not know about all the creative ways that it can be used from a marketing standpoint.

So why not?

From here on out I’m going to suggest to marketers and companies that are stuck by the challenges of marketing in a tough economy and social media marketing in general, adopt the “Flavor Flav/Brigitte Nielsen marketing concept”. Loosely defined as an imperfect, perfect union of styles, personalities and standards, that underneath the hood, are very very similar and actually work. For now. Until we figure the rest out.

Are you ready to become a social media “doer”?

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I was reading Joseph Jaffe’s latest post on the Agency of the future in which one of his points was that brand marketers are wanting someone or a company with more experience and knowledge in regards to the digital space.

It struck me that the majority of brand marketers are currently searching for someone who gets it. Or at least for someone who get’s it, until they get it.  Which makes me wonder how many of us out there right now, could take a company where they want to go? Sure we all have an idea, or maybe a clue, at least I hope you do, but how many of you could map out a plan, that works? I’m guessing not as many, which leads me to my main question of how many of you are willing to take the lead instead of languishing in the echo chamber?

 With that being said, here are 5 questions you need to ask yourself:

  • Are you a social media “me too” person?
  • Could you sit down today and map out a social media plan that could garner results either for yourself or a company?
  • What are you doing to become a social media doer or leader?
  • How long are you going to sit on the sidelines?
  • Have you really tried?

Once you answer these questions, see where you’re coming up short and do something about it. You can only read and write about it so much. A great resource for “how to’s” if you need it, is Chris Brogan   But most of all, practice what you preach! Get out of the fishbowl and go do it dammit!

4 reasons to be excited about the next 5 years

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According to the Gartner Hype Cycle, they have identified 27 emerging technologies to keep an eye on. They have also predicted that 8 of them will have a major transformational business impact. For that reason,  those 8 should be strongly considered for adoption by technology planners in the next 10 years. Of these 8, there are 4 that have caught my eye and thus have a particular interest to me.

The first of the 4 is Web 2.0. Although if you look at the below diagram, Web 2.0 is currently in Gartners “Trough of Disillusionment”. Though it almost sounds like some type of business purgatory, it will emerge within two years to have a transformational impact, as companies steadily gain more experience and success with both the technologies and the cultural implications-according to Gartner. If you cannot get excited about how Web 2.0 is transforming the web and the way we utilize it, then you just might not be geeky enough. That’s ok though, there are enough of us out there that truly are “giddy” about the direction we’re heading.

The next area that Gartner feels is about to explode is Social computing platforms — you’d have to be living in a cave on the island of Fiji to not suspect that consumer-oriented social networking sites, such as MySpace and Facebook, are causing companies of all sizes to evaluate the role that these sites, or various components of these sites, including their enterprise sized brethren, might do to transform and elevate the way that they currently communicate and do business. What’s more, the individual components and their ilk are forcing people to re-think what it means to be social, to re-evaluate what communities are all about, and how all of this can change the way we might interact with each other in the future.

If it hasn’t been obvious to this point what would be on Gartner list, its Microblogging— Thanks to Twitter specifically, and Plurk and Friendfeed to a lesser degree, microblogging is the new kid on the block in the world of social networking. But if microblogging is the new kid, it’s the new kid who can hit the ball out of the ballpark the first time he picks up a bat. The potential has already been leveraged by some pockets of the online community such as social media marketers and PR people, but it is also slowly being adopted by some forward thinking leading-edge companies who are using it to communicate with its customers, and employees. It’s becoming and will become another viable tool in a companies quest to engage it’s customer, communicate with the customer and brand their products more effectively.

Lastly, I’m going to lump 2 together. Corporate Blogging and Social Network Analysis I think that corporations, because of the advent of Web 2.0 technologies and the emergence of social networks and their niches, are starting to realize the importance of communicating like they never have before. We throw around the word transparency and I think it has never been more self evident what the upside can be to these organizations. As soon as Corporations can get a handle on the how’s and the why’s of blogging, they will be well served to incorporate it into their marketing mix. My suggestion would be to start with the book Naked Conversations.

Social Network Analysis is a natural extension of Web 2.0,  social computing platforms and microblogging. Because we are in the realtive infancy of these aformentioned technologies, the measurement of these is still as well, in it’s early stages. Analyzing the impact, the ROI, the level of engagement, the depth, the reach, the frequency, the conversations, the numbers- of social networks is something we talk about every day. An example of a company that does monitors social media would be Radian 6. As social networks continue to mature, look for this aspect as well to become robust and very vertical and very in demand.

So take a look at the diagram below, which ones get you excited to be in this space?

Hey, is my nose bleeding?

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Humility tends to be in short suppply these days. I suppose after reading and writing about the importance of relationships, ego traps and hero worshipping yesterday that I might have at least learned something or had taken my own advice to heart. Something. Anything. It’s as if I just tuned out.

Yep, in the course of ohhh say 24 hours, I have been knocked down to size and humbled by one client. I was told I was not assertive enough by another would be client that I had been working with, who in hind sight wanted me to be more agressive and forcefull. And lastly, I had another potential client essentially tell me to give them what they had asked for and not what I suggested they need. All in less than 24 hours!

Hell, I even wrote a blog post titled, “Serve me what I want, not what you think I need”.  Talk about doubting yourself! What has this taught me? Alot.  Below are 10 points with associated posts that I need to always keep in mind and maybe you should too!

  1. The client will always be right. Always. Even if they’re not.
  2. You might be right, but the client doesn’t know you well enough to give you the business.
  3. You have to build trust incrementally.
  4. Assume nothing.
  5. Sometimes you just need to shut up.
  6. You are not as good as you think you are.
  7. There will always be someone who can do it better.
  8. Never underestimate the client.
  9. Always temper your actions with humility.
  10. Don’t forget where you came from.

 

This is so dead on

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I was reading Jackie Huba’s and Ben McConnell’s blog and they were interviewing Tom Fishburne as part of the Post2Post blogging book tour he’s doing. So they asked him if branding was dead and if so, where do we bury the body?” The following cartoon was inspired by the question. All I can say, is amen. It’s dead on. It’s a great interview by the way.

Social media marketing’s 7 deadly sins

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With apologies to all of the spiritualists out there, this post is not to make fun of the “real” 7 deadly sins. This is simply a way to magnify the importance of getting it right versus screwing it up seven times over. Over the last few days Peter Kim and I have exchanged emails over topics that swirl in and around social media marketing, and somehow this blog post evolved. I am not sure how it came up exactly, but then again, thats how a lot of these posts start. But the subject of this post seems to dovetail nicely into what is being discussed lately, especially on SMT.

So there’s a lot being discussed every day about social media marketing, what works, what doesn’t, why, how, when, etc etc. In the past I’ve written lengthy pieces on what social media isn’t, but how about 7 things that you better not do in social media marketing? That in and of itself would be something to throw up on the fridge with a  fridge magnet right?

1) In your push to increase customer loyalty and retention, you’ve driven your customers away with poor messaging, poor communication and complete disdain and compassion for them and the product they love. You’re Insincere and it shows. You nod your head and pretend to listen, but you decide that you know what’s best. That’s a bad choice.

2) In your zeal to hit the ground running with your product, you have failed to realize that the product has serious deficiencies and you choose to launch anyway. It could be that your product is either being hurt by the initial buzz of bad publicity, has been hurt or bashed by 3rd parties,  or the word on the street is, it just doesn’t work. Your product awareness campaign has only increased the awareness of how bad the product might actually be. Why? You were not listening and your timing could not be worse.

3) Because of #2, in your quest to create brand advocates you have created the anti-brand champions who have made it their goal in life to do everything in their power to make sure that your brand does not succeed. You made enemies and you continue to not listen and you decide to push on without addressing it. Could it have been, that you might not be listening or refusing to even try?

4) In pushing to roll out your social media marketing plan, you miss the mark completely and are marketing to the wrong people. In fact these people may have had their fill of social media marketers, social networks, and are essentially hip to the overtures of marketers in general. So again, in your rush to create new revenue streams, you’ve decided to beat a dead horse. Not knowing your customer and assuming you did. Bad. Guess what? You again must not have been listening.

Are you sensing the recurring theme here yet?

5) You decide to do it your way. You think your one way style of contacting and talking at the customer using the latest social media tools should work just fine in its own intrusive way. You sir or madam are not respecting the rules of engagement. You have lost your protocal compass. You have decided that frequency is better than reach and breadth is better than depth. You have not heard a thing that has been said.

6) You’ve decided that you need to hide behind a few layers. You don’t want the customer to know anything about you, the company, the realness of the people behind the product. Nothing. You have decided that a fake persona is the best route to driving sales and stickiness. Wrong. If you’re not being transparent, then you’re not being you. You have something to hide. One of the most important aspects of social media marketing it being transparent, or had you not heard that yet?

7) You’re not honest, you’re not who you say you are. This speaks as much to #6 as it does all of the rest.  But one of the keys to any relationship be it personal, or business is honesty. Just look at the code of ethics on the WOMMA They get it, and so should you. It may sound trite but keeping it real has never meant more than in social media marketing.  Oh yea, you might want to shut up and listen too!

I’m sure that there are tons of social media marketing faux paus’s that we can all think of it. In fact Jim Tobin over at Ignite Social Media has a nice post about it. The aformentioned 7 are just some that have really been standing out for me lately. And to be honest, I have made some of these, but I have also learned from these mistakes as well too, and have tried like hell to not repeat them.  Who was it that once said, “Those who cannot remember the past are destined to repeat it?” Last question, with the 7 points mentioned above, can you figure out what collective quality might benefit you the most?

Social media pie charts for 2008

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Sometimes I feel like social media is like the following pie chart.

Where the majority of people are talking about it (blue), some are actually doing some pretty cool things in the space (red) and others wannabe in the space and think they are in the space (green) and very very few are actually experts (tan). What do you think? .

The Junta 42 Top Blogs

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A nice surprise occurred over the weekend as the Emerson Direct Blog cracked the top 25 of the top 42 blogs according to Junta 42. Any time we can be recognized for anything we do on behalf of the industy that we work in, it’s a nice feather in the cap.

The Top 42 Content Marketing Blogs list was designed to organize and feature the best blogs on the internet that discuss some aspect of content marketing. Content marketing is all about the creation of great, story-form content (delivered through any channel) that ultimately influences someone to buy your product, take an action, or believe in a cause Here is more detail on the Junta 42 selection process. Thanks Joe Pulizzi