We need social media mentors not evangelists

Posted on November 24, 2008 by marc meyer

Be a mentor. this thought occurred to me while watching a vid on Todd Adrilik’s blog titled, The dumbest generation, don’t trust anyone under 30. While it was a compelling piece about how anyone under 30 might be more inclined to be lazy and check on their social networks and do nothing else- I would like to think that there is a tremendous opportunity not only for them to lead us even further into the digital age but also for us, as digital marketers, to do the same. Lead them, and show them now, how to do it right.

You see, at some point all of that digital knowledge you have, those social media experiences in your head, needs to be transferred to others. Just telling people about how great it is, is one thing, but showing them, and taking people under your wing to guide and mentor, and to teach and explain, is something completely different and much more valuable.

Ok, so for those of us in the social media bubble, we get it. Now go out and instead of telling people how great social media is, show them how great it can be.

Put your social media mentor hat on and make an even bigger difference.

I don’t wanna be..Yes, yet another social media mantra

Posted on November 23, 2008 by marc meyer

Gavin Degrew has a song that I’m sure you have heard before, if you haven’t, then I suggest you go to Youtube and check it out and listen to it. It’s called, “I don’t wanna be”. Not only is it a good song, but it has a stanza that you should adopt as your social media mantra. Here it is.

I don’t want to be anything other than what I’ve been trying to be lately
All I have to do is think of me and have peace of mind
I’m tired of looking ’round rooms wondering what I gotta do
Or who I’m supposed to be
I don’t want to be anything other than me

Man that’s powerful. Pretty clear too, isn’t it? The reason I’ve been thinking about this lately, is I’ve been noticing Twitter becoming this personal marketing platform of late. The bio’s are becoming more “sales-ey” and the tweets more self serving. It’s not like I’m saying quit sending me the killer blog post you’ve just written, I’m merely saying that social media and twitter is as much about others as it is about you.

So even though I might be generalizing on the one hand when referring to a “social media” mantra, specifically, I’m referring, to a certain degree about Twitter. So let’s keep the personal branding to a minimum or at least on the back channel of Twitter and Gavins Lyrics in mind as you maneuver through your social networks.

Social Media Pitch-Raise your hand if you understood anything I just said.

Posted on November 20, 2008 by marc meyer

This is starting to become a recurring theme of late. I pitch a social media project and spend the majority of the time explaining my vision and my passion for what the possibilities might be, and I get the blank stare:

Except this time, they nodded their head as I was speaking. So the whole time I’m thinking.. “I’m building momentum”, but something tells me I better ask the following question just to make sure.

You guys know what social media is right?

Before they could answer, I though to say, “Better yet I said, Raise your hand if you understood anything I just said.” Now this is a group of fairly young, hip execs. 1 CEO, 1 CMO, 2 VP’s and 3 sales and marketing people. I got nothing. So I had to scramble. I said the 50,000 foot view of social media is that of a MySpace or Facebook. They all nodded. I tried going deeper but it was futile. I might have used the term SEO but now that i think back, there is no way they knew what that meant. I did get this question though:

Can you get us ranked #1 for __________ in the whole country?

Uhhhh.. no I cannot, unless I worked for Google, I think I mumbled that. At the end of the day I walked away with a project but it’s not going to involve any social media components. I guess that’s the upside. Here’s the moral.

I need to to do a couple of things going forward. Here’s what they are:

I’m going to determine if social media even makes sense for the company I’m talking to.
If it does, I’m going to work backwards with any company or individual I deal with or talk to, and show them examples of companies that do what they do and how they use social media successfully.
I’m going to simplify my examples of social media and explain some tools that might make sense
I’m going to show the sizzle of social media
I’m going to show even more value and demonstrate the power of social media in regards to extending the conversation with their customers.

Now before you say I should have done this homework beforehand, perhaps I could have, but the homework I did do, was on what their business model was. And the potential it posessed for social media adoption. My assumption was, “Every company has the potential” Maybe, maybe not. But as I head down this road even more, I’ll be able to determine if that is indeed possible.

You see, you have to understand, I’ve rolled out quite a few social media projects for my former company and it’s clients and their products, but now that I’m pitching the projects as well for my new company, all of a sudden it’s a whole different ballgame. One in which i was not completely prepared for.

Apologies to the social media community

Posted on November 14, 2008 by marc meyer

Here’s the thing, yesterday I posted a snarky, bitter, pessimistic post about how I didn’t want to talk about marketing in a bad economy using social media. And that was wrong. really wrong. In fact you know sometimes when you think you nailed a post and you feel all happy and proud. Well I actually did feel that way yesterday, and man that was wrong too. I used the wrong language, the wrong approach and the wrong forum. I even engaged some of my peers in the social media community on Twitter to read my greatest latest post. Wrong. Wrong. Wrong. I’m so very sorry.

You see the deal is we need to fail forward right now. we need to try anything and everything right now and we need to share it, we need to keep trying and tweaking how we utilize social media marketing in a bad economy. Its funny, all it took was a simple question for me to see the light and to that I want to thank Jim Storer of Mzinga for asking me-“Do you want us to wait till it’s figured out before using social media”? Touche Jim, and thanks for helping me see the light. I also want to apologize to Adam Cohen. I value Adams opinion and went to him like a proud puppy happy because of the crap I just produced. I’m sorry Adam, that was not something I should have shown you. It was poorly written, and It ignored the spirirt of social media and social media marketing. The spirit to try and communicate and take chances and be willing to share those experiences with the community. If we preach about the conversation, and about being transparent and authentic- in a bad economy you do ALL of that and more, and you keep trying and you listen. In my previous post, I basically said, stop listening. and that couldn’t be more wrong. We need to be listening now, more than ever before. And that my friends is how we use social media marketing in a bad economy.

The Long Tail of Twitter

Posted on November 11, 2008 by marc meyer

Ok Much has been written or much was written yesterday about Twitter. I’m not sure why yesterday, but for whatever reason, yesterday was that day, my post included. So I found myself embroiled both via blog responses and via Twitter, defending in some cases what I see as the best way for me to use Twitter.

Here’s a quick recap of what was written.

Guy Kawasaki’s post just flew totally in the face of my post, but he did mention some things that you should do regardless of your ultimate goal on how you’re going to use Twitter. But his post is more about being the Uber-Twitter user, and I just can’t do #4 Which is follow everyone who follows me- I’m sorry but I would like to get to know “some” of the people I’m following. I think Guy and I have a different perception of definition of what Twitter is or should be used for., Though I do admit, that I follow some of the social media whores-not sure why, but I do.

Alan Wolk has totally nailed his post which speaks to why he thinks Twitter is going to be cluttered with N00bs, more experts, and gaggles of clueless wannabe’s and everything in between. Which means my Twitter post makes even more sense!

Business week has written about how ubiquitous micro-blogging and Twitter have become, which means a vertical version only makes sense right? And then we have Information weeks article on Twitter tools to turbocharge your microblogging Wow, didn’t know I needed to turbo charge it! Here’s Computer World’s 5 ways to tap the power of the tweet which actually are pretty close to what you should do and not as self serving and indulgent as Guy Kawasaki’s directives. And then we have the Top 10 ways to attract followers on Twitter which is a total link bait link juice article.

If you really want to know all things Twitter, and don’t feel like waiting for the next piece of hyperbole then go to Laura Fitton’s site, she blogs about all things micro-blogging and she actually brings some sanity to it all- Though I can’t stop thinking about what a tweet is worth, knowing full well that that is where this is all heading. Transactional conversations are coming, trust me.

Ok so I’m going to sum up one of the best ways to get the most out of Twitter, do you know how search marketing experts and Chris Anderson talk about the Long Tail? Well why would you want to follow 5000 people who all tweet at once about 5000 different subjects and 5000 different links? When you could follow 1000, or 750 or 500 people, get to know who they are and what they’re all about, and develop a vertical relationship?

I’m going to quote Chris here and splice/blend his words and my thoughts to make my point about Twitter:

The long tail aspect of Twitter does exist, but the data tells us that there may really be no head or body when it comes to following thousands upon thousands of people without any focus or reason. When it comes to Twitter, everyone is hell bent on following as many people as possible, but the fact of the matter is, Twitter traffic has the potential to be long tail and the word “long” doesn’t do the length of the tail justice. The long tail of Twitter is vertical.

Thanks Chris.

Twitter, Stay vertical-Stay relevant

Posted on November 10, 2008 by marc meyer

OK before I go any further you can find the video of what I’m about to write here, on Seesmic and also know that this vlog supported blog post was inspired by Beth Harte, who got the ball rolling with her vlog. Beth has about as fresh a perspective of all things marketing and social media marketing related, as anyone could have right now and I strongly suggest you add her blog to your reader.

With that being said, I want you to tell me your process for how you utilize Twitter and how you decide who you follow, and who follows you.

Before I jump in, answer me this: Why did you sign up for Twitter? I’ll tweet this. but I’m curious. Ok I digress.

Here’s my Twitter process: I go through the email alerts and click on the persons name.1) I then look at their number of followers, 2) the number of people they are following, and 3) the number of tweets. 4) I then look at their Bio. and the link on the Bio. 5) I need to determine why this person is choosing to follow me. What is the reason? 6) Are they wanting me to look at their website. 7) Are they promoting something 8) Are they just following as many people as possible 9) Do they even care what I have to say? and 10) Do they bring value? 11) Do they offer value? 12) what kind of tweet quality do they have? 13) How often do they tweet? 14) Are they even in my space? 15) Are they vertical enough?

Once I ask myself these questions then it’s fairly easy to decide whether this is a relationship I want to take to the next level. You see, at the end of the day, I want us to be able to share, and learn from each other. I want you to share something with me that I previously did not know. And I want to do the same for you. I want it to be mutually satisfying for both of us. I know this sounds like we’re dating but I want it to make us both better at what we do. As with all other social media tools, it’s a 2 way street of communication. It’s a dialogue not a monologue, and I value as much from what I learn from the people that I follow, as to what I give them in return. Value begets Value.

So… are you using Twitter the right way?

Are you in for the Long Haul?

Posted on November 6, 2008 by marc meyer

I’m going to start with a sports analogy here so bear with me. It’s not so bad that you won’t be able to understand where I am going. So here goes. Almost a year ago (December 12th 2007, to be exact), the Auburn University football team hired an offensive coordinator-the person or coach who would call the plays from the sidelines. At the time, much was made of this person’s background, pedigree and the potential and the excitement that he was going to bring to the program. High expectations, to say the least, were the only acceptable and assumed result. The football team needed something or someone that was going to generate offense, touchdowns, and wins. There was major Buzz. Sound familiar?

Not 10 months later, on October 8th 2008- Auburn fired the offensive coordinator. Why? Because they were not seeing the expected results quick enough. They were not getting what they thought they should get and what everyone told them they were going to get. Their expectations were not met.

Here’s what might have happened. Maybe they didn’t give it long enough? Maybe they grew impatient. Or perhaps Auburn’s head coach grew weary of hearing others tell him that it just was not working and they need to change it. Or maybe he wanted to try something else, or go with someone else that promised that they could deliver results too? Or maybe he wasn’t fully committed? Maybe, just maybe he wasn’t in it for the long haul?

Now let’s tie this into marketing, and social media marketing in particular. If you don’t give it a chance and you don’t embrace it from the outset then you are doomed. if you don’t coddle it and show it the attention it needs it will fail. If you don’t water it, it will whither away and die. Social Media requires commitment and I think a lot of people become impatient when they do not see the results. You see, we live in an instant gratification world and for some, if they ain’t seein’ it in the first day, they are fricken outta there. WRONG. You can’t treat social media and social media marketing like that. Wake up!

You need to ask yourself right now, are you in this for the long haul? Are you willing to commit to what it takes? Don’t bail before it becomes a success? Don’t be the thousands of companies and people that did not give something a chance. Be the few that were willing to stay the course, believed in their skills and trusted that they were doing it right!

Does social media consume you?

Posted on November 3, 2008 by marc meyer

I was listening last week to a football coach being interviewed on the radio. I can’t remember the college team he coached, but he had a law degree and he was talking about something other than football-so it was turning into a good interview-because it was free of cliches. He was telling a story about his mentor in law and he asked his mentor if he liked law. His mentor responded that he “thought about law at all hours”. He said that it consumed him, but in a good way. He said that in life you should “do” what consumes you.

I thought about that as I drove. Beyond your family, What get’s your motor running? What can you talk about with relative ease? It can be your passion. But even more, it’s easy for you to think about it. It’s a no brainer. The more I thought about it, the more I’m starting to realize that I spend an inordinate amount of time thinking of the ways that social media can be used in all walks of life, in social settings, and in work environments.

To me, I see social media as a way to connect, to solve problems, to communicate and to converse on a scale that we have never seen before. That consumes me. That possibility. That challenge.

So…. What Consumes You?

The art of search reputation management

Posted on October 31, 2008 by marc meyer

I was asked recently by a company interested in my skill sets about search reputation management and I essentially said it is all about listening. Knowing how to listen and knowing where to listen and knowing what tools to use to listen are all critical. The reason is, there are so many places where your company, brand, or name can be discussed, but trying to be everywhere at once is a challenge, so it’s important that you use as many monitoring sources as possible to keep as on top of it as is humanly possible.

But more importantly, it’s also imperative to consolidate or use as many aggregators as possible. Here are some of the ones I use to listen and why I think they are important in just the listening aspect. Once I get past the listening, then I will show you the tools I use to specifically manage and drive down a negative online reputation. Your methods might be different and I understand that, but these are just mine.

Google Alerts and Google News and Google BlogSearch– I absolutely love these because of the simplistic nature and the ability to tie it into igoogle/reader/email alerts.

Another monitoring tool I have been using a lot of lately has been Filtrbox. The results are not where I would like them to be on a consistent basis, but that might just mean I need to tweak and adjust them some.

I’ve also used Trackur, it’s a pretty robust tool that can track any news mention of a particular term but… it also searches over everything from images, blogs, news sites, and videos. Great filters.

Some others I’ve used are Blogpulse to track conversations but not as extensively, as well, I’ve obviously used Delicious to see who’s book marking our sites and Keotag for a down and dirty quick look to see who is tagging certain key words.

Don’t discount the usage of tracking your reputation on forums and BBS sites. I met these guys Twing, at the Web 2.0 expo up in New York and they have a sweet product. Prior to meeting them, I had been using Boardtracker, which I still use from time to time.

With the 10 tools/Sites I have mentioned you can have a pretty good handle on monitoring the online reputation of your company or business. If you desire more, then you can set up RSS feeds from other sources to pipe in the information that you desire. Speaking of Pipes, I’ve been playing around with Yahoo Pipes as of late but haven’t really formulated an opinion on it yet. Finally I’d be remiss if I did not mention Radian6, another monitoring type of company, but more on a social media level. I have done a few twebinars with them in which they hosted the event.

My thoughts on this are simple: Identify the point or source of pain and then you can begin to treat it.

By Listening, we can now determine the amount of management that will be needed to drive down the noise. In some cases the noise may be contained quickly and effectively with a few choice blog posts or articles or comments. But in some cases, it requires a larger and more concerted effort.

Now To manage and drive down a bad reputation, there are certain things that are a must and if you have not done these things yet, then you are way behind the eight-ball so to speak. First and Foremost, I would like to see/audit your current website. Is the message working? Is the content serving the right purpose? Is there any content that’s worth it’s weight? Sure most will admit that having a website is sufficient, but a website that doesn’t work for you, for SEO, or for your customers is useless. Even more-so, if it’s with reputation management in mind. So lets see what we can do right off the bat that may improve your company’s web presence just by improving a website that might be hurting. In some instances, just optimizing a few more pages either better, or for the first time may be enough to at least drive negative press off the first page of the SERP’s.

However, another way to continue to push down a negative reputation is to create a blog-site. A free one, no less. It doesn’t have to be a robust, busy, “chock-full of stuff” type of site. Just a site that has the right key-words, tags and page elements will do. And who knows, if you allow it, maybe it will become another viable channel of doing business for you? This effort is completely measurable as well because of the analytics associated with some of the Free services like Typepad and WordPress. Again blog sites are very search engine friendly. Speaking of analytics, you better have something in place, I’ll assume you do.

Once the blog-site is done you have a couple more website options. You can create some micro sites devoted to your company, product, or keywords and or you can create sub domains. Either way, the more pages you can get out there that have more to do about what is right with your company than what is wrong, the better off you will be.

The great thing about all of these suggestions is that they are completely measurable, can happen very quickly, and you can adapt or change your tactics on the fly. The proof is there for the client to see.

Taking a cue from what social media has to offer, I would highly recommend creating a social media presence via LinkedIn, Ning and Facebook, Flickr or YouTube or a Podcast. Doing none of them is not a good thing. Of the group, obviously if we’re talking corporate presence I would go with Facebook first followed by Ning and Linkedin. Since LinkedIn is more of a personal networking, branding type of social site, I would rank it a tad bit lower. With Facebook, you can create a group devoted to your company. With YouTube, Flickr, or a Podcast, you can create audio visual elements of photos, videos or audio, tagged with key words and company references which will all be search engine friendly and also increasing the company reputation.

I’d also suggest creating a wiki devoted to your company as well. You could even created a wiki-how on something that your company might do. Search engines love wiki results.

One thing that seems to work rather well, actually 2, are creating or writing articles that you can submit about a topic that can be linked backed to you and your company. This is huge in pushing down negative elements. The other is PR Press releases. There are at least 20 Free PR sites out there in which you can create a PR release that can become SE friendly quicker than you can say Widget.

Speaking of widgets. If I wanted a viral reaction to my company, my product or my service, I would look into the creation of a widget that can be shared and virally spread to users. SpringWidgets allows you to create a Free widget which you could then drop on all of your social networking sites in which you have a presence. I know it might not be relevant to everyone, but when it comes to managing a bad reputation, I have to look at this challenge almost from a Guerilla marketing standpoint. Everything is fair game, in other words.

One last option would be to create a Google page devoted to your company through Google sites. Google sites is a way to create CMS type of web pages that the public can actually see and that are searched on. Anything that originates through, Google, has to be Google friendly, right?

In conclusion, managing and monitoring your reputation online are 2 very separate but equal acts that are uniquely joined at the hip. To ignore one for the other or vice versa is not highly recommended.