Sometimes I feel like social media is like the following pie chart.
Where the majority of people are talking about it (blue), some are actually doing some pretty cool things in the space (red) and others wannabe in the space and think they are in the space (green) and very very few are actually experts (tan). What do you think? .
The word community is derived from the Latin communitas (meaning the same), which is in turn derived from communis, which means “common, public, shared by all or many. Makes perfect sense to me what makes a community thrive. Give the people what they want. What they want, is people that they have something in common with and then beyond that, an experience to share and talk and engage. If they can’t do those things because of things out of their control. They’ll go elsewhere.
Ironically, how many times have you seen companies stray from what they do best, in the hopes of making more money doing something that they might be marginal at? And then failing? They lose their customers in droves.
The examples are plentiful and graphic and yet it still happens over and over and over again. If we take online social networks and communities, the drive for market share and penetration is on the minds of the people that launch these things. It dominates their thoughts. But what sometimes occurrs, is they see what is being offered and feel they too must deliver what social network A is doing, and provide what platform B promises, etc etc..Losing sight perhaps, of the technology or offer or idealistic goals, that initially prompted them to get in the game in the first place!
The one problem is, rather than trying to do one thing very very well, they do a lot of things that are somewhat average.
Case in point. McDonalds, we have all eaten there but why? A) because they brand the hell out of the product better than anyone and B) you always know what to expect-consistency. Keep the comments about consistently bad to yourself- but the point being they have strived to do those 2 things well while concentrating on their core business- Hamburgers. Yes they test and launch different products to cater to the whims and desires of a more health conscious public, but at the end of the day they are still dancing with the partner that got them there. Hamburgers. The McDonalds community revolves around-Hamburgers. Billions and Billions Served.
A word to all of the designers, entrepreneurs and architects of these new shiny online social networks and communities: Do one thing right and make it repeatable. First and foremost, being the community, with the communities best interests at heart. Yes we like bells and whistles, and yes they are sexy, but when all is said and done, if it doesn’t work or fails to deliver, our ever decreasing attention span will lead us back to the things, the sites and the tools that we know will deliver day in and day out. Make it consistent, make it repeatable and make sure it delivers without fail.
If you give me what I came here for and it’s exactly what I expected, I will come back. And if it is exactly the way it was the first time, not only will I come back, but I will tell my friends. But if you fail me, not only will I tell my friends, I will tell people that I don’t even know about the bad experience.
A nice surprise occurred over the weekend as the Emerson Direct Blog cracked the top 25 of the top 42 blogs according to Junta 42. Any time we can be recognized for anything we do on behalf of the industy that we work in, it’s a nice feather in the cap.
The Top 42 Content Marketing Blogs list was designed to organize and feature the best blogs on the internet that discuss some aspect of content marketing. Content marketing is all about the creation of great, story-form content (delivered through any channel) that ultimately influences someone to buy your product, take an action, or believe in a cause Here is more detail on the Junta 42 selection process. Thanks Joe Pulizzi
I was with a group of people today. We played golf. No big deal. I found out what one of the people did for a living. I did work for one of his competitors. He was a nice guy and I was thinking of maybe seeing if he might need help with his business. He seemed nice enough that maybe I could help him too!
Then he said something funny, but I was the butt of the joke. He did not take the time to think about what I might think. Guess what? He had the potential to earn the business of someone that could have helped him out but he did not take the time to learn more about the person he was with. In the end, a client, or a customer, take your pick mis-read the situation and blew it. How well do you know the potential relationship?
Sorry Bob, you just Effed up!
Here’s a good midway point of the year article by Jim Tobin from Ignite Social Media on what the future of social media might bring. How many of these do you agree with? My 2 cents is that #4 will be more portable in regards to social media being more mobile rather than portable.
I haven’t had a chance to check these guys out Ecairn, but let me know if you do.
I’ve written about this in the past in regards to whether your online identity is alligned with your offline identity and Dan Thornton’s article takes it one step further. Check out his post, Is your online indentity in your control?
Richard at Dell has a nice compilation post from yesterday of things you should check out, not the least of which are The Blog Council, which I’m still on the fence with, and Feedly, which I have not checked out yet.
I love Mike Manuels’ post about measuring social media as well, since I sat in a bar last friday night and talked essentially about the same thing with Jason Breed from Neighborhood America. The bottom line and Mike’s post back it up. Very few companies have a clue about how to monitor their online engagements with social media as well as their online personas in general. You have to have a way to monitor your web traffic but then if and this is a big if, you are monitoring your social media interactions, what is the data that you are wanting to pull from it? What are your goals?
Read this post on Stowe Boyds blog, How we are made great and then lastly on Jason Falls blog, KatFrench has a great post on social media specialists chucking their backgrounds that basically asks the question, who’s running the ship for social media?
As if having over 60 ideas, suggestions and observations of what “social media is not” was not enough, I now add an additional 25 responses from Linkedin and Twitter.
65. Your free answer generator if you run out of inspiration. After receiving this reply I responded that the person could do better than that and thus I received the following:
Social Media is not about individuals, it only is about its own gods and half gods. Since I am not a half god nor a god, it is quite obvious people would not know me. Social Media is also not definable since it is everything you want it to be and everything anyone else wants it to be. People who like to catch it in a few lines do not understand Social Media, since Social Media is more than some definitions and words alone it is a journey that never ends.
66. … A one way thing.
Be prepared for lots of criticism and people who have a lot of time and every motivation to make sure that what you are is accurate and true. If it is not… well we have all seen the examples.
Accept that any company/ product/ person that ventures into social media will be scrutinised and critisized.
While some shy away from social media for this reason exactly increasingly there is a realisation that abstaining is not a risk – free strategy. Getting out there and being honest might be scary but it certainly gains you a lot in terms of engagement and reputation.
67. … A substitute for a real social life.
68. …Doing much other than seriously turning everyone into a marketing expert to our global detriment.
When I mentioned that I would like to have him expound on this, and suggested perhaps he look at it differently, I received this heated response that diverts into a global political rant..
I’ll look at it as I please, thanks.
Anyone who tells me “you need to look at it like this” needs to look at, well, that kind of language and is a function of that culture.
The only reason I “need to look at it like this” is because your professional reputation depends upon the success of social networking. Otherwise what I said wouldn’t be such a threat to your well-being. None intended, but that’s what drives a statement like that.
True, social networking is not all bad, and they’re not all great either.
Where is all this communication getting us? It is a bourgeois pastime, a distraction from crippling debt, anti-intellectualism, fake dionesianism, and while on the surface, available to everyone for low-low rates, is yet another competition for time and energy towards things that really matter, like democracy and true personal freedom.
Our world is entering what appears to be an even greater period of vapid leadership than ever before. Why? Because MySpacers can’t see that Mr. Obama needs a team of 300 economic advisors. Bill Clinton could argumentatively engage that number in a blind-chess-tourney. All they see is a well-tailored marketing message.
Our present democratic contender is a direct result of the attitudes arising from social networking. He provides a message that is well tailored, yet inappropriate for our circumstance (he got prominence from unenlightened religious/political leader Oprah Winfrey, won the nomination on an anti-war platform, and having won it and being confronted with the economy, he’s got nothing. Nada. Zippo.)
We need a seriously deep, connected technocrat/intellectual to undo the ravages of this prior administration. This generation is going to continue to fail to see that all that glitters is not gold, and not all that’s being sold is worth buying. Unfortunately we’ll be worse off than with Hillary because they don’t know how to identify with what’s needed on a basis of principle over personality. And that’s the big, big problem.
At that point, I wished him well in his future endeavors!
69. The greatest thing since sliced bread, and it gets just as stale over the course of a few days. 🙂
70. The only internet marketing strategy.
71. An avenue to “push” your product.
72. A replacement for all marketing strategies and tools like ad, pr, print, tv, radio or other methods for a company.
73. Is not a replacement for good customer service or a good reliable product or product support.
74. Is not going to directly reflect $$ at the cash register in a short term– nor can it always be quantified in terms of dollars but actually name, brand, product recognition. Just as a tv ad might not reflect in significant sales, the social media should be dealt with in the same manner.
75. Is not static. It’s going to evolve so staying only on myspace.com isn’t the only place. There are other options that can employ social media within the context of the marketing strategy tools.
76. Is not just about the number of friends on whatever site you choose to be part of– you actually have to participate and you actually need to have a great product to deliver. It’s not just about the sizzle, you need to have the steak that goes with it. (as in show me the beef)
77. … Is _not_ a mass media
78. … Something you can do in your spare time.
79. …Addictive
80. … Going to make you any money this year. Or next year. Or the year after that. Or the year after that, or the year after that, or even *gasp* the year after that — unless you’re kin to Rupert Murdoch.
81. …A goal in and of itself.
82. …new.
It’s something you and your organization are already doing, only without applying the “social media” tag to it. It’s using <insert platform here> to make it easier for people to reach each other.
The concept is ancient both from conceptual and technological aspects. What’s new is the shiny implementations popping up… and actual mainstream acceptance. It’s now officially cool to be connected.
83. …Owned by marketing, nor PR, nor advertising.
84. …A destination, it’s a tool.
85. … Accurate and qualitative enough to trust.
86. …Is not a solution to every communication or PR problem
87. …Is not just for kids
88. …Is not a replacement for developing a solid strategy and should not stand alone as a tactic
89. …Is not a new way of thinking, it’s a new way of doing.
As you can see, the perceptions sometimes do not mix with reality. I engaged in some really lively discussions on this topic and will cause me to create an interesting slide presentation on the subject. I’m amazed as well at how skewed and actually how misinformed some of the respondents were. You can also see, where some are completely fed up with even talking about social media anymore. Their loss I suppose. In the end, as I was telling someone earlier, in a few years, we might not even recognize the monolith that is social media as it evolves into iterations that we haven’t even thought of yet.
In the second part of my series of trust in social media, I thought it might be a good thing to mention and highlite 26 people in the social media/marketing space whose thoughts I appreciate and whose knowledge and willingness to share that knowledge I value. I also thought it more important that it should be a list of people who would do their best to be a straight shooter, tell the truth, and give you what you need, not what they want you to have. Big Difference.
If I were you and you were either looking for that list of people whos blogs and companies that you could refer to on a daily basis or just starting out in trying to understand what social media is as it pertains to marketing, then this list is a good start. Not all of them swim in social media waters only, but it is still a very strong list for you to work off of.
So who do you trust? Who’s words do you take to heart and try to apply to your businesses? Who motivates you to no end?
In the category of “I have a great idea and I know management will go along with it”, we have the Purina Breeze cat litter social networking site. Courtesy of Marshall Kilpatrick over at ReadWriteWeb
Feel free to shoot me other examples of where Corporate America just did not get it right.
For the sake of virgin ears, the actual title of this slide presentation is “What the F**K is Social Media”? and I wish I could have taken credit for this but it came from alisa leonard hansen’s blog site titled Socialized or thewebissocial, which came from Marta Kagan take your pick. Subscribe to both their sites, they both have a good take on whats up. Though I am down with Marta’s genius. Per this, it’s amazing as you work through the slides how large the numbers are and yet how they ( social networks and social media per se) have not even scatched the surface.
I just read an article in Adweek about Ford hiring Scott Monty in its quest to grapple with and implement the monolith that is… trumpets please… social media. While reading the piece I couldn’t help but wonder outloud just how social media experts became social media experts in a space so relatively fresh in our collective marketing, media and PR consciousness. Not that Scott is not one, but this thought came to me after reading that Ford ran 50 candidates through the gauntlet before choosing Scott.
Which begs my first of many questions: Though they chose a good person, who made the final decision, and what was it based upon? Who were the other 50 and why were they not chosen? I know that there is always a bit of subjectiveness to this process but I think, given the “newness” of the space, that it had to be absolutely fascinating to see how the whole thing went down. I do have to give some credit to Ford for stepping up, now more than ever, and especially given the state of the economy and the auto industry in particular. Somebody, somewhere, within that organization had the foresight to get to a decision maker and say, “we need to grab onto the beanstalk that is social media.
Some other questions I had and I’m sure other likeminded organizations are probabaly grappling with are:
Do we, they become expert like from writing it so much that we begin to understand how it works? Do experts, or are experts people who have implemented a or some social media campaigns of any scale, successfully or unsuccessfully? What is the criteria? Are they IT people? marketing experts? PR experts? What determines the experts title as the “expert”. Who determines it? Their peers? The nascent industry itself?
I do think that longevity in the space that is and has been marketing, PR and even IT/internet/marketing, certainly is a determining factor. Why? Well think about it, when we all got into the business of what we do, what we did then is certainly not what we do now. Our jobs, titles and positions have all evolved. They have morphed into what the public and our bosses have demanded, expected and required us to learn, on the fly. And currently for some of us, that is all things social media related.
With that being said, when I write about the top 30 social media evangelists, I write from a position of referring to these people time and time again about social media topics that are hot. I mention them because they have their fingers on the collective pulse of their clients, their usage of bleeding edge technology to leverage brands, and their willingness to share their experiences. I call them experts, because their names and their blogs come up in conversations, they are constantly pushing out valuable information, and they are essentially practicing what they are preaching. And I find myself going back to “them” because clients and what I do and we do on a day to day basis, requires that I learn fast and implement faster.
Funny thing though, even the experts are wondering who the real experts are!
And if you really want to know the truth. Social media has to be a “practice what you preach model”. Why? You can’t be successfull in the space by being quiet and stealthy. it’s all about the sharing and exchanging of information without pretense. That’s right, the conversation.
But to be successfull in the space, it is eventually going to boil down to those who do and those who did and not those who have heard and those who say.
All I do know is that the expert does not or should not call himself the expert. I can’t place the quote but:
Anyone who has to tell you that they are “the man”, ain’t “the man…”
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