Posts Tagged 'social media jobs'

A Look Back: What to Look for in Your Next Social Media Director Hire

new guy

About four years ago I wrote a post/checklist on what you should require when you hire your next social media rockstar. Recently I was asked to build a roles/responsibilities description for a client who had a similar ask and thus I thought my old post might help me in building out that description. So let’s relook at the post and see how it compares to 2015 with comments, updates and observations in red.

1. Do you understand how social media fits into the overall marketing plans and goals of any organization regardless of industry? In 2015, I’d say now more than ever social is part of the fabric of every org. It’s either an integral part of every marketing plan or it does have some role.

2. Could you build a sound business strategy for a client around social media? Let’s hope so! Gone are the days where all clients or brands should or would accept someone who knows how to tweet, post to Facebook and take Instagram pics. That’s a given. But can you go deep on strategy? Do you know how to measure? And no not just vanity metrics.

3. Will you be accountable for the quality of all social media plans/strategies/services delivered to clients as well as their overall client satisfaction? You do know that we measure everything and everything can be measured? This is probably the biggest difference. In 2015 we can measure so much more in social than we did back in 2011.

4. Could you establish social media programs that actually drive revenue? Nothing, I got nothing. Self explanatory. Either you can or you can’t. 

5. Can you drive social media work for clients? Including strategy development, tactical expertise and execution, and measurement of all their social programs? Soup to Nuts and then some. Not only do we want you to drive the work, we want you to think ahead as well. Think Mobile and Social. What works now? Will it work next week, next month, next year?

6. Can you develop a methodology that includes resources, team structure, core processes, and best practices that can be  scalable across the board with media and marketing teams? What’s different in 2015? Managing social needs a team. In some cases, a very large team and a diverse team with general and yet specific skill sets.

7. Could you identify and define social media opportunities for clients as they align with their overall digital marketing goals and strategies? Can you replicate success? Do you understand that one size does not fit all in social?

8. Could you collaborate across all departments and disciplines to identify and implement social training needs? There’s “doing” social and being social but do you understand and can you articulate the nuances of social? Particularly as it corresponds to different platforms? This is a biggie as it can determine success.

9. Could you identify and act on opportunities to attract, market, and recruit top social media talent? I can tell you that what’s attractive to new talent is being able to craft and create social media programs and strategies that push the envelope of what’s possible. Want a hint? Think Periscope and Merrkat and Blab. 

10. Can you manage the recruitment, hiring, retention, and professional development of a social media team? Do you know what to look for? What you’re looking for are people that have worked on projects and campaigns from beginning, middle and end. They know what to measure and they know what success looks like. And, they can think on their own.

11. Can you determine the correct roles, responsibilities, and expertise needed on your team to scale and grow a social media practice? If you’re our director, you better be able to. By the time you’ve reached this point, you should be able to “do” every aspect of social and yes that includes creating topic profiles in Radian 6. 🙂 So we need to assume that yes indeed you can determine correct roles and expertise.

12. Do you know how to monitor trends in any industry and collaborate with upper management to ensure preparation for potential changes within a market segment? and then position the company or division for success as an industry leader? This is the backbone of or one of the pillars of social. You have to know how to monitor what’s being said, where it’s being said and who is saying it and then…How to act on it. If you don’t? Next in line please…

13. Could you work with global practice leads and other social media managers to develop, document, and share social media strategies and successes? Can’t we all just get along? Social media is the best place to collaborate on best practices of what works and what doesn’t. We get new toys and platforms coming at us all the time. This is the fun stuff.

14. Can you facilitate collaboration, knowledge sharing, and encourage participation for social media across teams and offices? This is a tuffy Your ability to create handles, profiles and platforms is one thing, but then to mandate participation at least within your org, whether it’s internal or external, will always be a struggle. Why? Because not everyone is social and not everyone wants to be social, even if it’s on behalf of the company. Sometimes you can lead a horse to water…

15. Can you act or be the central resource for information related to social media? Would you want to be? I would hope so, on both accounts. I mean it is your profession and you are applying for the director position…Should I even ask if you can? Never mind. Shame on me for hiring you if you can’t.

16. Could you be a credible spokesperson of social media at industry events? This isn’t a deal killer. If you could that would be awesome, but if not, no worries.

17. Could you increase and raise the awareness of your organization’s credentials on social media both internally and externally? I would like this person to be active on the behalf of the company but we have others who can push that agenda. However, it is a bonus, whether it’s internal or external if participation is coming from you. So if I were you I’d answer yes to this, regardless. 🙂

18. Could you advise client teams and other internal executives on the execution of social media programs and new business opportunities? No changes here in 4 years, this is a resounding yes, you better be able to.

19. Can you determine the right solutions for technology and measurement of social media?  Including evaluation of current resources as well as social media vendors and develop partnerships with those vendors? This one is huge. What it requires is that you are on top of what is out there right now. What works, what doesn’t, what sucks and what can definitely elevate who we are and we do in the social space.  Technology and tool wise, you need to know what’s out there. Bottom line.

20. Can you collaborate closely across all departments and teams within an organization to provide complete solutions for clients? Depends on your role but in general, I would say you can count on probably being pulled into more meetings with more groups in which your expertise is required, than you initially thought. You’re the expert. 

21. Can you contribute to new business development by representing social media strategies and services? Could you sell social media to a client? If you got hired for your position, I’d say the answer is yes.    

22.  Do you have the ability to build relationships with senior executives within key client accounts? Is schmoozing part of your DNA? Here’s what you need to know, you’re always going to be selling social media to someone within your org. There will always be someone who is skeptical. Get used to it and don’t take it personal. Win early and they’ll come find you wanting to know how they can leverage it. 

Am I missing any more key requirements that you can think of? Let me know in the comments section. Let’s build the ultimate requirements doc. 🙂

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Where Are the Jobs and What Can You Make In Social Media?

As I’ve said many times, I love a good infograph, thus, let’s introduce the Onward Search Social Media Jobs Salary Guide. Some interesting things to note here. One, there are a lot of good paying  jobs out there in the social media space. Two, I’m surprised that some of the positions and locations are not paying more. Given what is on the line for some companies, I would have expected more from some of the locations for the strategist and marketing manager positions. What do you think?

Social Media Jobs and Salaries Guide
© 2012 Onward Search

And you thought all you had to do was create a Twitter and Facebook account?

Do You Have The Chops To Be A Social Engagement Director?

I was recently contacted by a recruiter who sent me the following job description.

The Social Engagement Director will be accountable for developing and leading community and social networking initiatives for all Business Units. This includes:

  • Building strategies and programs that are designed to help the BUs build greater customer engagement. The Social Engagement will represent the BUs social commerce needs within the Online Business Unit, structuring programs internally, and externally via the community, Facebook, Twitter, Myspace, Youtube and the wider blogosphere.
  • Along with managing BU initiatives, the Social Engagement Manager will also help ensure that all social programs are coordinated and structured to deliver maximum benefit to the enterprise.

Specific responsibilities that will fall under the Social Engagement Managers’ areas of responsibility.
• Lead initiatives to develop specific social programs that align with BU business objectives
• Evaluate initiatives and provide strategies and support to the BUs
• Work with Marketing and paid media to ensure alignment and to coordinate seasonal and special promotions
• Establish and track measures to ensure business objectives are met and adequate returns can be verified; determine which programs are working and which aren’t.
• Proved day to day support for the BUs to ensure that they are building dialog with customers that drive engagement and loyalty including content development and promotions

BU SPECIFIC INITIATIVES

  • Build social media programs for BUs.
  • Work with BU teams to ensure that they are engaged directly with customers
  • Structure social media programs: BU blogs, forums and ask and answer programs
  • Ensure that Customer Service and Home Services are engaged in answering customer issues or questions for BUs
  • Deliver customer insights on behalf of the BUs through surveys, polls and other forms of feedback
  • Consult on improvements and ensure customer insights are synthesized and operationalized within the BU
  • Guide constructive conversation and debate
  • Escalate member/customer problems and gain swift resolution
  • Respond to all customer service inquiries that Vendor can not resolve externally
  • Respond to member concerns/ inquiries presented online and within the community and triage issues to drive resolution through the appropriate internal customer service channels
  • Promotions. Work internally to help develop offers/incentives and viral programs that can be shared within the community or on other social sites like Facebook or Twitter etc..
  • Team with Marketing and vendors to administer the back-end of promotional programs
  • Recognition
  • Oversee the simple thanks program or other rewards/loyalty programs
  • Team with Vendor to administer the reputation system
  • Establish acquisition, activation and engagement targets
  • Complete weekly reporting on acquisition and activation trends
  • Work to report monthly on social activity and trends
  • Work to develop viral marketing plan and maintain presence on social networks including: Facebook, Twitter, MySpace and others

Qualities:

  • Customer Service Oriented
  • Outgoing
  • Excellent follow-up and organizational skills
  • Knowledge and use of social networks and platforms
  • Understanding of  customer profile

So… do you think you are up to the task? If so, I’ll send you the link. 🙂


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Marc Meyer is a Digital and Social Media Strategist at DRMG. This is my personal blog where I share observations, thoughts and opinions that are all my own.

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