Would you rather have a budget for offline marketing, online marketing or sales?

Posted on April 23, 2008 by marc meyer

Below is a conversation I had with Fred Yee, President of ActiveConversion/FoundPages in regards to a question that I had posed to the Linkedin group. The Question Details are below, but the main question is in the title of this post.
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Me: I once had a colleague who told me he rather would have a 2 sales people rather than x amount for marketing. I had another colleague or vigorously defended marketing and branding as something that could not be ignored. It ended in a stalemate. Is it possible to have one without the other and still be realtively successful?

On 4/23/08 11:50 AM, Fred Yee wrote:
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Marc, I think I understand your question and although the ‘mix’ is important, and having all is important, I may have your answer if there is only one allowed.
Today I would say online marketing. You can do a lot with a website, search marketing and email marketing, which is low cost and bring leads in, so that even non-sales (owner, manager, admin and technician even) can engage to produce sales. It’s also why Google has 800,000 customers now…
Offline is good for branding and credibility but short on producing tangible sales. Sales people can close but they need leads and without decent marketing, it’s expensive sales.
Of course, there are situations and industries where online marketing doesn’t work that well or is outperformed by the others but in general I have noticed that it works well for most.

Links:
http://www.activeconversion.com

On 4/23/08 12:52 PM, Marc Meyer wrote:
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Fred, I would have to agree with you in that given all of the online productivity tools that are out there, the advent and rapid acceleration of user generated content and the ability to leveredge them at little or no cost, an inhouse team that consists of everyone from the folks in HR to the folks in IT, to the people down the hall in management, all have the opportunity to brand and market and create sales leads and marketing materials and opportunities. Which means that a collaborative effort and a sense of ownership can do more for growing a company selling a product than a single marketing department operating out of a vacuum, an autonomous sales force working without sales leads or a management team demanding results without a budget.

Thanks for responding to a great thread.

Marc, what can I say? Having been pained by this for over 15 years, I totally agree. Great minds must think alike! Fred.

Marc

11 websites to use, share and send to your friends this week.

Posted on April 23, 2008 by marc meyer

I know you get tired of going to the same sites day in and day out hoping for something other than your usual blah blah experience. It could be your blog you go to and you’re hoping for that killer response to your post that you labored on for hours. It could be a new connection in one of your many social networks. Or maybe it’s the hopes that some of the 129 emails in your inbox are actually from people you know! Instead of the usual plethora of Nigerian kings, male enhancers, and cheap software emails.

Nevertheless, here are 11 websites that you might actually bookmark and go back to at least more than twice. Who knows? You may even bookmark and use one or two of these on a regular basis! So Here is your latest weekly List:

RateMyDrawings Might be a good one to try out with the kids or maybe you might want to use it yourself.

Yapta This one’s timing might be better than ever. Track airfares and save money!

BossBitching I had no idea there were sooo many bad bosses out there! How did they get the jobs in the first place?

Want to access your pc from your phone? Then check out Soonr Over 600 handsets supported, including all major feature phones and smartphones.

Whenever Google buys something it must be good, so maybe that is the case with Grand Central With GrandCentral, you can be reached with a single number, answer a call at any phone you want, seamlessly switch phones in the middle of a call, and even know whether a call is important before you take it. Cool!

How bout free wake up calls? Ok I know we all don’t travel that frequently, but still good to know about Wakerupper Because it does more than just wake up calls.

I know I could use something like this ProQuo which stops junk mail and protects you from ID theft!

This company I could have used back in December Mobical allows you to securely backup your mobile data for free.

Here’s a quick way to send files, pics, vids and music to your cellphone with Beam it up Scotty

Now is a good time to be watching where your money is going, try this free app out Mint

Lastly, this site lets you funk things up a bit Be Funky

Social Media begs the following 50 questions:

Posted on April 7, 2008 by marc meyer

Below are 50 questions that prior to the creation of social networks, had no home. But now, all of these questions have a relavent place in the hiearchy that is “social networking” and thus needed to be answered. Because, though there are millions upon millions of people out there that know about social networks, there are millions that are clueless. Before we start answering these questions, are there any that I might have neglected or forgot to ask? Let’s get to it then.

What is a social network? For this answer we head to Youtube. You can watch it now, or come back to it.

Is it like MySpace? Well maybe we should qualify what MySpace is!
What’s Facebook?
Is it like blogging? Hmmmm…first, let’s explain what blogging is!
How does it work? Social networks are networks of relationships that we have formed that tie us to others that may have a something in common with us. Think the 6 degrees of separation game. Think about what happens when you meet someone new. You ask where they work, where they grew up, where they went to school etc etc. Eventually, you realize that this person knows the girl that you work with and is a relative of your best friends boss. Even though you’ve never met before, you’re both part of the same social network — a friend of a friend if you will. So, Social-networking sites “make off-line relationships more transparent” by allowing us to see (with pictures, videos and links) who our friends are, who our friends’ friends are, and who our friends’ friends’ friends are — all in a supposed easy-to-use format. Like a MySpace or Facebook. When you create a profile on a social-networking site, you are putting yourself out there and saying, “Hey world here I am, who knows me? and who wants to be my friend? and who do you know?” You can use the social site to:
- look up old friends; make new ones
- share music, photos and videos
- join groups based on interests such as politics, hobbies, sports, religion or pets.
- find jobs or love; or network with other professionals.
Are you on MySpace or Facebook? If you are 18-34, This might be one of the key face to face questions you may ask of someone within the first 5 minutes of meeting them.
What do I do with it? Here is an interesting response from Marcel de Ruiter and his blog Shaping Thoughts
How many social networks can I join? According to Mashable, last year there were 350 that they thought were worth mentioning, but I imagine that that number has grown exponentially. Pick your niche and I bet you can find a social network for it!
How many hours should I spend in social networks? Although Jennifer Laycock has some thoughts on this, I’d say this depends on what you want to get out of your social network. Depending on the number of social networks you join, you really should pick just a few and develop those. It really should amount to time spent once you are home from work or school. But not to the extent that your school work or your job performance starts to suffer.
How can I grow my business with social networks? Entrepreneur.com has a great piece on how to grow your business using social media. But make sure you have a firm foundation and understanding of what you are getting into before setting out. This also will allow you to ask better questions, should you choose to have someone grow your business with the help of social media.
What is the value proposition of being in a social network? According to Jill Konrath “A value proposition is a clear statement of the tangible results a customer gets from using your products or services. The more specific your value proposition is, the better. ” However Jim Long seems to have nailed by saying that “At the end of the day, isn’t the value proposition that it connects people on a deeply personal level across time and geography? I think so, Jim…
What do I get? It all depends on what you want. Just like anything else, what you get out of it is in direct proportion to what you put into it.
Am I spending my time properly by being in or on a social network? A great post on this sits here, titled “Avoiding information and conversational overload from social media” My thanks again to Jennifer Laycock
Am I using it right? There is no right way or wrong way, though if you do nothing with a page that you have created, then chances are, not much will happen with it. Remember, the essence of social networking is to find your voice and find others who have the same voice. Finding others just like you is one of the primal instincts of mankind and animals alike. We like to run with our packs. Find your pack and the experience will be golden.
Am I using it wrong? See the above answer.
How do I know the difference between Facebook and MySpace?. Chris Salazar has an excellent post on this exact question, so for those who truly do not know the difference between the two check it out.
Do the developers really know what I want and care about on a social network? Of course they do… to a certain extent. Social networking sites are not successful unless they know or have an idea what people want. And ever since Facebook opened up their development platforms, the widgets are flying in. Widgets expand the things that you can do with your page and actually help you network with others.
Do I care what they do with my information? You should, so watch this:

If I am not on a social network, will I be scorned? Absolutely not. One of the biggest constraints to SN is the allocation of time that one has to set aside to “do this”. If you don’t have time, then thats fine. That would generally mean that you have your days and evenings filled with work, school and family obligations, in which case, there is nothing you can do about it and bridges will not be burned if you are not part of a social network.
Should I worry about social media and its effect on children? If you are a parent, if you do not do anything, then it’s like swimming in an undertow, you swim at your own risk. To not monitor what your children are doing online, not only in a social network setting, but in general, is foolish and ignorant. For more information on this subject try Connect Safely
What about predators in social networks? All you need to know on this subject can be found on the link, but if you are a parent you need to be vigilant and if you are a kid, just be smart.
Is social media measurable? According to Jeremiah Owyang “For many marketers who want to deploy a campaign on a social network, access to server metrics isn’t always available. As a result, they have to often visually monitor the interaction on the site, or measure click throughs to their site. In some of the more sophisticated platforms, a crude dashboard is provided.”
Is there a niche site out there for me? If so what can I do with a social networking site that is geared especially to my interests? There are tons of niche sites, in fact, in this blog, if you do a search and just title it top social sites, you should find something, better yet, here are the latest numbers for February of the top 25 social networking sites.
Isn’t it the same thing as chat and online forums and bbs’s? Yes and no. That is more Web 1.0 and social networking sites are more Web 2.0. Bbs’s are and were more static and had zero real time applications to them. Chat is and was real time but did not have the other tools attached to make the chat expereince more interactive and fullfilling. Social networks are more about sharing and creating and communicating. Its more about user generated content. Chat is just what it is, it’s talking and nothing more, to a certain extent.
It’s difficult for me to use, isn’t there a simpler way of doing it? Its going to get easier. As each iteration of social media evolves it will become more user friendly, more intuitive, and easier to set up. Remember, we are talking about something that is still really in its infancy.
Are there social networks for minorities? There are, though social networks are not, for the most part, geared towards any specific race, creed or color. There are some social networks, however. that are geared more towards people of color. A primary example of this would be Black planet
If social networks are so cool, then shouldn’t they be available to the disadvantaged? That’s a great question and one that needs to be thrown out there for more discussion. Stanford University, touches on it here, but not to the level that it really deserves.
Will society eventually look down upon people who are not associated with a particular social network? I hope not, but if were to look into my crystal ball, it would seem to be heading towards a society where each person has a social network that he or she is a part of. To the degree that eventually your ID and who you are is also supported by your social network. Similar to Second Life, your social network will define you as much as your offline persona.
Why do I need it? You don’t. It’s a choice that you will come to on your own, once you get done reading the news, answering your email, doing a search, paying your bills and looking for flights.
What should I do with it? Again, it’s entirely up to you. Do nothing or you can do a little, or you can jump in with both feet. It’s your choice.
How is it going to improve my quality of life? The quality of your life is often defined by your friends and family and your job. Taking those 3 into the context of a social networking setting you could: Connect with friends you have not seen in a long time. Improve your relationships with existing friends. You can connect with relatives that do not live close by. and lastly you can connect and use the power of social networks to either network with colleagues, find a new job, or improve the job or career you have now. How’s that?
How far can I take it? The possibilites are really quite endless.
What is the shelf-life for a social network? As of this writing, the big boys have no reason to believe that things will not get even better. However for the niche sites, because the business model is often supported by ad revenues, it will be tough. Though niche sites have a great value proposition, the numbers in regards to people will have to be somewhat strong for them to survive. And that remains to be seen.
Should I wait before I jump into a social network? You can take baby steps. You can try out some smaller sites or niche sites or even a shopping site for instance to just get a feel for what types of information is required, how much of yourself you want to put “out there” and what to expect in return. You will find that the larger sites are much more active, but in some cases, might be overwhelming. Take your time. Poke around.
If I was to use a social network, what would be the best one to use and why? A good question, Obviously the top 2 are always referenced but start with this top 25 and see if in the list, there is one that might catch your eye.
What separates a good social network from a bad one? Users, tools, content, and the technology. Is it always down? aAe there many users to begin with? What are some of the tools, widgets and applications they are offering that make a social network so fun to use? do they have a lot, a little? Ask yourself if this is the right group for you and go from there. Do some sleuthing, sign up and see, if not, just walk away.
Whats a widget and why do I care? You should. It’s what makes a social media experience that much richer. To quote Wikipedia just once, “A widget adds some content to that page that is not static. Other terms used to describe web widgets including: gadget, badge, module, capsule, snippet, mini and flake. Web widgets often but not always use DHTML, JavaScript, or Adobe Flash
Whats a mashup? Almost to the tee, a mashup is a way of combining more than one type of app with another to create a completely unique application. It combines data from more than one source into a single integrated tool; thereby creating a new and distinct web service that was not originally provided by either source. A classic example of a mashup is the combining of peanut butter and chocolate.. what did we get? Fill in the blank____________
Does that matter to me? Yes and know, eventually all that you will want may be the result of a mashup.
How do I even attempt to create my own “page”? Thats the beauty of CMS and user generated content. No offense, but developers have really dumbed it down so that it really is quite simple to create and make your own page. And if you make a mistake, you can always go back and start over. Nothing is rarely etched in stone.
What kinds of time does it take to devote to social networking? Your time management skills will be tested, especially if you find your voice and your peeps. Eventually you may find yourself doing nothing but rushing home and jumping on your machine to check out your page and any action that might be associated with it. If it starts to hinder work and school, then you need to chill. Plain and simple.
Will corporate America take over social networks? It has to a certain degree With Newscorp buying MySpace and Microsoft sinking millions into an ad deal with Facebook, it’s inevitable that it is to happen. There is a lot of money at stake to be made and to lose, and corporate America isn’t about losing propositions. Can you say Murdoch and Gates?
Is there a place for social networks in society? Or is it a fad? They are here to stay. Though the social networks that you see now, may not be the social networks you see in 5 years. A lot can and will alter and change the look and feel and especially the technology running these networks, so stay tuned.
Don’t web developers just use it for driving traffic to websites? Some do. Social Media and Search engines have a major love-fest going on and it did not take search marketers long to figure that out.
Aren’t social media sites like just for collecting names so that I get hit on by advertisers? Yes and no. But right now that is the revenue model for most highly trafficed sites. Don’t forget, all of the sites we are talking about are free, so how else are they supposed to make money? Advertising and having access to the user information drives that train.
Will it help me get a job? There is a nice niche group of business related social networking sites. So the answer is yes.
Can I get famous? Maybe for the wrong reasons, though some seem to have carved out a niche for themselves say for example on You Tube.
Can I get a date? It’s possible, there are some social sites geared towards dating. Facebook actually has that potential, so we’ll go ahead and say yes.
Can I make lots of money? Again it’s possible. The potential lies within you, to leverage it the way you see fit.
It’s used to build brands right? Absolutely. Marketers are starting to realize that using social networks to build, promote and grow brands is and can be a very effective way to reach a sometimes unapproachable and skeptical audience.
Social networks are set up to influence purchasing decisions right? They can be. They can be used to support and promote products that ultimately you the consumer may buy. More and more marketers are setting up product-centric social networks in which the users are consumers and buyers of that product.
Why should I join one? Because everyone else seems to be talking about it and to not at least experience the power of it wouldn’t be any fun.

Well there you have it. Some answers are better than others. Some require more elaboration than I was willing to give and ultimately, I may have left out a few that did not come to mind. That’s why you people are here. To help me out, to grow a powerful KB for those who do not know enough about the power of the social network.

Cheers

12 Random sites to make the week go quicker.

Posted on April 1, 2008 by marc meyer

So every once in awhile I will go through my bookmarks and try and prune stuff that I bookmarked for a reason that might escape me when I actually revisited it. In this case I’m going to share some sites that have some value or bring some value to what I do. Or at least they did at the time… Some of you, actually I suspect a good portion of you have never heard of Vivisimo a little tech company out of Pittsburgh. Besides the fact that Pittsburgh is a jewel in the rough, this company is too. You will do the same as I did and ultimately bookmark them.

Next up, a friend once told me the way to go in regards to investing was to look at Vanguard, so I bookmarked it. Though when I look at the site, I blink and keep it and then I move on. I suspect that a lot of people besides myself do the exact same thing with some of their bookmarks. Made sense at the time. Though, I’m not sure Vanguard is hip to the payment plan.

So I have this one, The Sand Trap bookmarked and I never go to it but hey, that’s 75% of my bookmarks. If you have zero interest in golf, then don’t bother going here. But if you want a mortgage calculator then go here. Seems to be a timely site.

I think thats the great thing about what you save and why, it’s a total glimpse into what you do and what you like etc etc. I would say that the majority of my bookmarks are marketing, internet and social media marketing type sites and the rest are just what I’ve shown you above. Though, I do love a good Stone IPA brew.

Lastly I came across the Big Idea site hosted by Donny Deutsch It’s kind of a cool site for all of us dreamers out there. On the site they mention a product called the Body Buddy, I decided to check it out and the website looks great and the product has some genuine potential. Except… As I’m clicking thu the site, I wanted to check out some of the press they were getting and lo and behold I was transported to PDF land which I cannot stand. Nothing annoys me more then when a site feels the need to run with PDF’s instead of converting pages to html, xml or php. I can understand white papers and case studies, and in that case I will print them out. But nothing is more of a deal killer for me then to have to put up with PDF”s. I know it’s one person’s opinion and we’ll leave it at that. But every machine I’ve ever had handles PDF’s differently and it’s just an uneccessary step for a very, in this case, slick site.Though I do hope the fine folks from Oklahoma do succeed with the “Body Buddy”; it does seem to fill a need/niche.

Here is your last 2 killer sites that all of you should actually bookmark and then go back to: Gruvr and Liferemix

I know, I know, you can thank me later.

Are social networks good for society?

Posted on March 18, 2008 by marc meyer

Some claim that being in a social network closes us off from the rest of society. To a certain degreee that might be true. In this freakonomics blog post find out what 6 distinguished social media observers feel are the pros, the cons, the good the bad and the ugly of what social networks bring to the table.

User-generated content. 10 tips for marketers.

Posted on March 5, 2008 by marc meyer

Web 2.0 has empowered online users like never before. Because of this, it has opened up and increased the desire for marketers to tap into this group to unleash the potential to virally market products and services to levels only dreamt of previously. Here are 10 things marketers need to be aware of as they dip their toes in the water.

The Sixth Estate-respect its potential

If the 5th estate is the broadcast media then the 6th estate is anyone with a computer. Think about it, the 6th estate is, at this juncture, online users; every day run of the mill online consumers who can and do, crank out information, opinions and content, without the fear of any type of backlash. They can say virtually anything online and find an audience for it. Marketers can never underestimate the power of the this user. Regardless of their lack of an audience, all it takes is one piece of media that no one has ever seen. So never discount anything or anyone’s potential content or group in marketing your product.

The Marketing upside for user generated content will never be greater, so what are you waiting for?

But within that forum for their opinion, their thoughts, and their comments, lies potential. Marketing potential. The marketing potential of user generated content has never been greater than it currently is. The marketing impact and influence that user-generated content has over people, products, ideas, and decisions has never been more valued and never been more underutilized. User generated content if positioned correctly, can create a viral buzz for anything. The reason for this is that the growth of social networks is growing at a pace that rivals and exceeds the dot com boom of the late 90’s. To be more sucinct, a new blog, it’s been said, is created every second. THAT means, that someone is creating content. A user is creating content that COULD influence others. If a marketer has not immmersed themselves in all things social media driven, now is the time.

Marketers think they know how to position themselves

For marketers, the challenge has always been how to leverage and push their product. One key is to take the leaders, the movers and the shakers of user generated content and have them buy in. Or you position a product or marketing promotion in front of “a group” in which they want to participate, they want to crank out content and they want to share it with their peeps. The marketer can dangle rewards and other incentives to do this, and that can work but… The reward or payoff for the user, is the desire to be noticed, or found, or be recognized for their efforts in creating some viral multi-media based piece of content that “may” take on a life of it’s own. YouTube is a classic example of this.

Marketers should know that all creators of UGC are secretly hoping and looking for their 15 minutes.

Those people who don’t have an audience yet, may be wanting to grow to online stardom levels seen by those who have cultivated their sites over time. Some great examples of this would be The Drudge Report, Shoemoney, Guy Kawasaki, and Seth Godin. All of these folks have a loyal and large following. With the ease that it takes them to crank out a piece on something they may like or dislike or mention casually, they can influence thousands of people, who then can influence thousand of others. Instant traffic and instant credibility to something that previously had nothing. Therein lies the potential that marketers salivate over.

Marketers could theoretically get to these influencers and have them, for a price, (bare in mind that everyone can be bought, don’t be so naiive to think they cant) pitch or promote a product, a service, a sight, or whatever and in turn it will, if it hasnt already happened, have a direct and immediate impact on the audience of that influencer. An indirect example of this is Google adsense ads sprinkled all over sites with high traffic.

Marketers need to be transparent

Within social networks for example, people who blatantly pitch a product can be looked upon has disingenuous, and thus will never be taken seriously. So a marketer needs to immerse themselves within a group and become more of an under the radar type of person who slowly and yet effectively influences the rest of the group. By doing this they gain street cred and legitimacy whenever they speak about anything. Thus, if they tell or mention or post about widget x rocking their world, then the rest of the group may listen. If marketer y comes right out of the blocks and says, “check out this kick ass product,” they’ll never get off the ground.

Marketers need to incent and leverage the group

Traditional online marketers look at social networks in a similar fashion, with the thinking, “I can market right to this captive audience”. And they are right! With some specific niche based social groups numbering in the thousands and within those groups are thousands more, marketers can tap directly into those groups who are possibly waiting or are ripe to be pitched with products, services and offers. If the pitch is right and the timing is perfect, it can be huge. To that end If a marketer can work with and enlist users of THAT group to carry the flag on behalf of a product, if they can get that user to become an evangelist of that product, then they will have hit the mother lode.

Marketers need to realize, it’s a marathon not a sprint

Although a new blog is created every second, a new blog does not grow its base overnight. It, like any social group grows over time. Marketers have the ability to drive traffic using specific and traditional means, but there still needs to be some meat on the bone, once someone arrives to the group and or the blog. And that does not happen quickly. Marketers have to acquire some street cred. They have to be able to establish a presence either under the radar or not. Social users have the ability to fact check more than they ever have and they do, thus the marketer needs to realize that. If they smell a rat, you are done. So stay cool. If the marketer paces themselves, the reward at the end will be recurring and not just a one time deal.

Screwing up is viral too

If you think success is great and viral and exciting; then keep in mind that if you mess up, if you wrong the consumer, then you can expect an equally as strong and viral reaction. With that failure or error in judegment comes a stickiniess and a refusal to forget that can kill a marketing campaign faster than bug spray. What’s more, with a users ability to fact check, they will to see if you have done something in the past that caused someone to post and vent online and complain. They will find it, and when they do, you and your marketing campaign or efforts will fail. You’re done. So in other words, the key to your future success is predicated on your online reputation and past. If you make a promise, you better keep it. If you have a made a promise, you better have kept it.

Know your audience and why they are creating their content

Marketers have to realize that the premise of all user generated content is that you have this person who wants to be seen or heard. You have to ask the questions: Why? What are they trying to get out of it? What is the purpose? Do they want a job? Are they venting? Do they want to be a star? A wannabe journalist? The more you know about your market, your audience and the reasoning behind their actions, the easier it will be to create a plan that will enlist their help, or incorporate their readers or audience into what you are trying to achieve. It may just be that all their user generated content is for entertainment and nothing more. It might be they are doing it, because they can. Which is cool. It’s merely up to you to figure that out.

You will never know as much as them, deal with it and then embrace it

You think you are on top of things, but you have no idea. Unless you have built the social site they are flocking to or you are immersed in their culture, you will never know as much as them and you will never fully know what they are thinking. So never pretend to, if you do they will bust you. Remember that with the user comes a sense of entitlement. Its the new culture. I’m going to get mine and I have a right to it. It may be why they think they should be a star. And you know that all might be well and good but remember, as a marketer the idea is to influence, and push ideas, products and services. It doesn’t mean you have to sleep with them, it just means you need to know that they think they know more than you do. They might and if they do, let them. Just learn, absorb, take it all in and then go get it! Give them what they need and you get to profit from their efforts.

Customer Acquisition in Social Media Marketing

Posted on February 26, 2008 by marc meyer

After reading this entry in Top Rank Blog about tips for marketing with social media, something crossed my mind. Though there were some great tips on things that people can do to use the power of social meda to bolster marketing, I was not seeing THE sure fire way. It was gray. I think it’s still gray, and I’ll tell you why.

Lets take for example Client A. Client A wants to use social media, has heard about social media or at least has heard about blogs for example, and wants to use it to drive traffic to his or her sites, increase sales and or use it for branding purposes. That seems to be a safe assumption for most companies.

Well those are all well and good, but first things first. Where does the client go? You have consultants running around out there claiming to know how to do it, but by the looks of the tips. I saw nothing that was a “business process”. I saw a here try this, or this works, or a you might want to try this or I have seen that…..Get the point? A client needs to know what are you going to do, how are you going to do it, how long is it going to take, and what will I get from your efforts, amongst other things.

The problem is, with social media, though you can measure traffic to a certain degree, the “process” or the initiation of a social media campaign is not an overnight phenomenon. there are some instances of it occurring from a viral marketing standpoint but It’s a process that needs to be cultivated. The issue that most clients have with this business model is that they don’t have time to nurture their presence in social networks. Their businesses require immmediate results and returns.

Businesses know this and need to know this: 1) Here is my customer I know what it takes to acquire this customer via this form of advertising, sales and marketing and channel. 2) Here is my customer, what is it going to cost me to acquire that customer through social media? And what are the steps that you are going to take and what are they going to cost me for you to achieve that? After you first explain to me what social media is…

After they ask you “Is it like Myspace”?

If you the social media marketer come to me and say, “We’re going to create a Facebook group for you, A couple of blogs, maybe a bbs, a couple of microsites, and we’re also going to Twitter and use Stumbleupon as well as a handful of others.” I’m first going to say, “Huh? and then “ok, what is that going to do”? And you’ll say, “We’re branding you, and we’re driving traffic to these sites and pages and they’re finding out more about you”!. To which I will say, “Thats great, how many sales can I expect? What kind of conversion rates can I expect from social media???” At that point I better get a really good answer or another plan that perhaps uses a widget or two that is placed in strategic social media sites that can drive traffic and convert sales.

That’s the real question, or rather one of the many questions. Here they are and you might want to use them as you are approached by social media marketers or companies who will claim to know what they are doing.

What is your social media plan?
Do I need sales, leads or traffic
What types of social media do you plan to use and why those? and why not these?
What will be the upfront costs? What ongoing costs can I expect?
What will be the costs of customer acquisition? A cost per acquisition model certainly applies here!
How long will it take to roll this plan out
What kinds of deliverables can I expect and when
What is your track record
Have you ever worked with this type of product or my type of company before?
How successful have you been
What will it take to manage it on my own
Lets focus on some deliverables
Lets set some benchmarks with incentives
What is your plan to integrate this social media plan with our other marketing plans
What if you fail
What guarantees do I have
References

The key here is alot of agencies are starting to add social media as it’s own division within their companies. Though there are very few companies and agencies who have done it right over a sustained period of time, because of the “new-ness” of it all. It’s up to you to figure out who can deliver what, and in what time frame. The last thing you need is for someone or some company to experiment with your brand as they muddle their way through figuring out just what works and what doesn’t work with social media marketing.

Lastly what companies and businesses and people need to realize is that social media marketing is a moving target. It’s changing and morphing into something different every day. The reason is, marketers are figuring out new and unique ways to leverage the media to the advantage of the client. Some are proven, some are loopholes, some are brainstorms and some are just plain strokes of genius. Though you still need a concrete strategy as you go forward. It doesn’t hurt to have someone who is willing to take a chance or try something different on your behalf. Keep that in mind as you work your way down the bulleted list. The first of many steps will be finding someone who knows social media marketing and actually has a business model wrapped around social media marketing. As it is a moving target, I’m sure that there are some differring opinons on this. What do you think?

Buzzword Compliant

Posted on February 7, 2008 by marc meyer

Can anyone add some scalable and yet granular social networking, web 2.0 buzzwords to this bingo card to essentially bootstrap this into a viral marketing message?

What’s the deal with widgets?

Posted on February 7, 2008 by marc meyer

Ok so I’m going to go out on a limb and here and say that chances are that most of the common masses do not know what a widget is. Even if you use your computer on a daily basis, there is still the slight chance that you might not know what a widget is. No big deal. Yet…

Simply put, a widget is a portable chunk of code that can be installed and executed within any separate web page by an end user( You or I) without requiring additional work or previous knowledge on the users part. Other terms used to describe widgets include: gadget, badge, module, capsule, snippet, mini and flake.

Widgets often but not always use DHTML, JavaScript, or Adobe Flash. A widget adds some content to that page that is not static. Generally widgets are third party originated, though they can be home made. They add a more rich, entertainment, multi-dimensional feel to a site that might be otherwise static.

Widgets are now becoming more commonplace and are used by bloggers, social network users, marketers, advertisers, and owners of personal web sites. They exist on home page sites such as iGoogle, Netvibes, Pageflakes, SpringWidgets and yourminis, and hundredes of other sites.

Widgets are used as a distribution method by ad networks such as Google’s AdSense, by media sites such as Flickr, by video sites such as YouTube and by hundreds of other organizations.

Applications can be integrated within a third party website by the placement of a small snippet of code. Which is now becoming a primary distribution or marketing channel for many companies. The code brings in ‘live’ content – advertisements, links, images, and video – from a third party site without the web site owner having to update.

Thus the end users can utilize widgets to enhance a number of web-based hosts, pages or drop targets. Categories of drop targets include social networks, blogs, wikis and personal homepages. Although end users primarily use widgets to enhance their personal web experiences, or the web experiences of visitors to their personal sites, corporations can potentially use widgets to improve their web sites using syndicated content and functionality from third party providers. They are also now using widgets as a carrier of their branding message or product.

So where can you find some widgets? The easiest source would be generally on the page you are currently reading, either on the left or right side of the pages. The widgets are dropped in via a widget managment system. Should you feel compelled, check out KickApps which states: The KickApps hosted, white-label platform puts social media and online video functionality directly into the hands of every web publisher who aspires to be a media mogul and turns every web designer and developer into a social media rockstar! With KickApps, it’s now easier than ever for web publishers to leverage the power of social and rich media experiences on their websites to drive audience growth and engagement.

If you are the casual reader, then hopefully this helps you. If you are a certified blogging fool, then this is nothing that you already don’t know. If you are somewhere in the middle, then now you have been enlightended.

The social networking experiment for business

Posted on February 5, 2008 by marc meyer

Ok so much has been said about whether social networks are good for anything beyond poking someone and building a nice page that your six friends can check out, that I thought it would be interesting to see what the results would be if I had signed up for not 1 but 10 business oriented social networks.

Before I begin I need to set some specific goals though as to what I want to achieve. Do I want to meet potential business contacts? Sure I do. Do I want to help someone else get a project or a job or make a contact? Sounds like a good idea. Ok lets see what else? Drive traffic to the blog? Not a bad thing, but certainly not the end-all-be-all. Ok, so these are good starting points. However, I have no preconceived notions yet, but who does when someone signs up for one of these sights? What should be their expectations?

With that being said. I will have zero expectations but I will attack the 10 social networks with measurable goals so that we can see which has the biggest and quickest impact on me participating. The first thing on the experiment list is how intuitive are the sites? How easy was it to login and register? and What are they promising? Below is the list:

Networking for professionals

Coming up in the next post will be what the intial impressions were, how was the account creations process and a more descriptive explanation of each sites service offereings. Am I missing any sites that should be on this list? Has anyone had any experiences that they want to share?