5 Blogs I Like to Read

I struggle to write good content. I’m sure if you write a blog you probably have the same problem as well at certain times. I want to write stuff that you would want to read, but it’s tough. It starts with a compelling title and then goes from there.  I used to be able to write every day but that was when the social media space, which I wrote about heavily back in the day, was not as crowded and everything was new and shiny and so experimental.

I probably don’t blog as much because I also see a lot of the same content regurgitated as well. But that’s OK, because what’s old to me might be new to others.

I still think there’s a lot to learn in the space though-It’s just that I’m not sure if I can provide that information for you when there are so many really smart people writing different, fresh, wonderful content. There are lots of new perspectives and fresh ideas-just maybe not from me. With that being said, here are five blogs I read that you might not that still maintain some amount of contiguous freshness to them. I read a lot more than just these 5-but this is as good a start as any.

Being Peter Kim I know, most of you probably know who Peter is, but he’s not a me-me person and pulls no punches with his writing style-It might be why I like his blog and it might be why you will too.

I am a big believer in the intersection of search and social and you should be as well. I also pay a lot of attention to the e-commerce space. One site that I like because of the depth of each post as it pertains to the above mentioned topics, is Get Elastic

Tamar Weinberg is smart, she just doesn’t go around telling people that she is. I like the variety of what she writes about, I like the fact that she covers the digital space completely and I like her writing style.

I generally don’t have oodles of time to read long drawn out blog posts. Do you? I do like and want digital, relevant, consistent content in snackable bits though. You’ll like Viralblog

Want someone who gives it to you straight? I always do. Not only is there something about what Amber Naslund writes that has always grabs me but she actually is one of the few that really really gets what social is…

What I look for in a good blog nowadays may fly in the face of conventional wisdom but I look for personality in the writing and not necessarily in the title-but the title is what grabs the eyeballs. What we really should be looking for though is compelling content, variety and personality. I hope this helps make that process a little easier for you.

If You Could Use Only One Social Media Solution, Which Would It Be?

Given that most of us claim to be too busy to do anything anymore-and it is somewhat true. Traipsing in and bellowing to anyone who will listen, that the tranformative nature of social media will change the way you do business for the better, is a lofty claim.

Let’s do a hypothetical. What if you could only use one “social solution”? Which would you use? and why would you use it? Let’s say you’re a consultant, which social media solution would you suggest and why? Which one is going to have the largest impact on your company? On your business? For your client? What if you’re boss said, “Pick one”, and given that that’s  a minor miracle he said that-which will give you the firm footing to do more later on down the line? The most impact? Results?

This is kind of important for a number of reasons-not the least of being that some solutions are just not a good fit for some types of organizations.  The reasons could be limited resources, limited time, money or whatever-but you just don’t go and jam a generic social solution into every company just because they want one. You’re going to set yourself up to fail if you do that.

Just because a company can set up a Facebook fan page for example- does that mean that it will give them the biggest bang for their efforts? Maybe, maybe not. What is going to give them the biggest return, the biggest impact? You can only choose one.

Let’s short list 11 high level social media solutions and tools right now.

Each of the above have specific bells and whistles that allow you to do certain things.  Remind me again, what’s the goal of social media? To have conversations? To sell stuff? To grow the business? To enrich Customer service? HR? Competitive intelligence? PR? Collaboration? Which one could do all of those?  I got a better idea. Maybe you should just concentrate on one  specific social “thing” that will make your organization better?

Ahhhh haaaaa…  That’s it! Which one can do one thing that can make your organization better at what they do? You don’t need to try or “do” every social media solution to be successful. Just one-Doing one thing really, really well, will work.

The Intersection of Customer Service and Social Media

The conversational divide…

I have a couple of quick questions: Does social media allow customers to get their issues resolved quicker than if they were to use traditional means? Does whining via social media move you to the head of the line? In a recent article in Adage the answer may be yes but below the surface there is an easier explanation.

If I’m a disgruntled customer, or just someone that is trying to get something resolved with a company I’m doing business with, chances are I’m going to go the traditional route; Phone, email, live chat, trouble ticket, phone again..It’s what I know-it’s how I am conditioned. Right?

What if I’m getting nowhere? And I know this social media thing might give me any time access to a company to get my problem resolved? Or at least to be heard? I should do it, right? Absolutely!

On the flip side, If the company is listening and monitoring, that company now has a chance because of social media, to get it right or to fix things before they spiral out of control. Right? And let’s face it, all the customer wants is to get their problem solved-that’s all.

But if said company screws  it up, or if I’m getting nowhere-what were my options in the past? Does this look familiar? Phone, email, live chat, trouble ticket, phone again..It’s what I know-it’s how I am conditioned.

According to Pete Blackshaw of Nielsen Online Digital Strategic Services, he thinks that social media is disrupting the harmony between departments when it comes to dealing with irate customers.

I say screw that. That’s their problem, not mine. I’m the customer and now finally, the tables have been turned. Social media is my ally. Treat me right and I’ll tell everyone how great your company is-if you don’t, then watch out.