What are you planning to do to drive people to your social media presence? And do you have the money to do it? I read this question this morning and thought, boom, dude you nailed it. It was a post in Clickz by Sean Carton. Though he didn’t really answer it.
So lets talk about that. What are your plans? You have gotten the gig, but now you are tasked with driving traffic to all of the social media properties that you have set up for the client.
Quick question though. Is that really a function of social media managers? To drive traffic? Or is that a pure marketing function? A search function? Something you pay for? Something you outsource?
I digress. So what are you going to do get these communities/social media personas jammin?
I think first and foremost, as Jason Falls has so aptly put it,
To be effective in social media, whether as a marketer or just an ordinary participant, you must, first and foremost, communicate well.
Ok so you have that down, you can communicate with the best of them, now what?
Well if we’re to look at social media as a messaging and communications type of activity, wouldn’t that responsibility ultimately sit on the shoulders of PR? Should PR pros be responsible for driving traffic to social media networks?
Or is it something a marketing department should do? Does a community manager do that?
Wait, I’m blurring the message here. Let’s go back.
What are you going to do to drive traffic? I don’t care if you’re in marketing, PR, or IT, you have been tasked with making this social media thing work, so wutcha got? And don’t go telling me we need to define our objectives and align them with our strategies. We get that. Yea I know numbers don’t truly define success but they certainly are going to determine a lot of things going forward. So pick your poison.
- We have blogs-what’s your plan to drive readers?
- You’ve created a Facebook fan page or group page, how many friends are you going to get and then what will you do with them?
- You’ve create a social network on Ning now what?
- What is your plan to grow your Ning group or your community?
- You’ve got that Twitter profile rolling, what’s your goal? Do numbers even mean anything anymore? How many conversations are you looking for?
- Now that you have that podcast where are you going to find that audience? What is going to compel them to tune in every week?
- Wikis are a cool collaborative tool if people know about them and feel compelled to contribute. So why should they do anything with yours? Out of some benevolent stroke of contributing for contribution’s sake?
- Is a big budget going to make it easier for you to create these communities? You know once your PPC campaign ends, your traffic might leave to..
- What if you do suck at communicating? Then what?
- Who should be responsible for the success or failure?
What I keep coming back to, is that with each bullet point, it still helps to define the purpose of why you are doing it in the first place. Here’s the problem though. There are a lot of hours involved in any of these activities, and if any company or person is going to work on these, then we or you need to see something on the back end that is justifiable. Is that ROI? Could be. Is it return on engagement? Well…
Try selling the story that because of social media, you had one killer conversation or engagement per blog post. Or you have 30 really awesome friends on that Facebook fan page. Or you helped 1 customer out who found you through Twitter…
I’m not sure those type of numbers can justify the time suck and investment of resources.
So I ask you again, what is your plan of action for driving traffic to your social sites and communities.