The airlines industry is an easy subject to pick on, to bash and to trash. Of course they don’t help the situation when they have to deal with PR nightmares. Check out the video that currently has, 388,659 views, and then read the whole story at the jump.

Dave Carroll is a musician who makes a living with his guitar.

Check out the comment from a spokesperson with United Airlines after the video went viral:

“This struck a chord with us,” said Robin Urbanski, spokeswoman for Chicago-based United. “We are in conversation with one another to make what happened right.”

It struck a chord? Ya think?

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