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In social media, cluttering the space, confuses the topic

I’m the biggest proponent of social media that you could possibly find but I am also the one that told my daughter that she doesn’t need Facebook. She’s 14. I also told a group of 400 parents and educators that anyone under the age of 16 doesn’t need to be on a social network. I got a standing ovation for that one. I didn’t get a standing O from my daughter however.

On the one hand I will tell a company that they are missing the boat because they are neither a social brand nor a social business, so they better get with it. On the other, I will flat out tell some people and some companies that they have no business playing in the social space. Why the flip-flop?

You’re going to roll your eyes when you read this next line, but hear me out. When social media first came on the scene-it was about the conversation. But what happened next was that companies and developers smelled blood in the water. They saw that we liked conversations and connections. Soon we were offered multiple sites, multiple touchpoints and multiple opportunities to have conversations. However, a lot of us, no, the majority of us, don’t need to be having conversations 24/7/365. But what happened? Start-ups and new companies have flooded and have inundated us with so many social applications and sites, that they have confused the basic premise of what made social great in the very beginning.

It’s not just about building and maintaining connections. It may have been initially, but not any more. And thus…we don’t need another social network. We need to develop the one’s we’re in. At this point, it’s no longer about growth and it’s all about engagement. Sometimes when I see another “new” social app or site that is claiming that it will simplify or aggregate my confusing and complex social life, I roll my eyes. Why? They’re not making things easier, they’re forcing me to a) Look at and evaluate ( which I invariably do) another vendor/application b) Decide whether the current sites and apps I use now are still effective c) reconsider my loyalty d) disrupt the flow of my social engagements.

Perhaps that’s why the social landscape changes so rapidly. Developers are constantly rolling out bright new shiny things that they think we’ll need or that they think will make our lives easier, more productive, more connected. Or does it? I’m sure there’s over a 1000  social apps or more that I currently do not have on my phone or desktop that could make my social engagements better. But really? Better? Or just more cluttered and confusing?

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Marc Meyer is a Digital and Social Media Strategist at DRMG. This is my personal blog where I share observations, thoughts and opinions that are all my own.

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October 2011
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