This has been on my mind lately. It was amplified yesterday by a tweet by David Armano who tweeted the following:
Have you ever bought something from someone you felt you had a relationship? That’s the ROI of social business…
At which point I responded back with:
@Armano Value..think about your offline relationships-the ones that mean the most, are the ones that carry substance.-same with buying habits
So here’s the deal. In your offline every day world, what relationships mean the most to you? They are the ones that are not superficial. Right? The relationships that have substance, meaning, and value.
Less chit and more chat
The ROI of social business. the ROI of your relationships, as hollow as that might be, are both the same- The ROI is the value that you have built up in that relationship. Both from a business and personal standpoint. If you have cultivated a relationship, then you place a high value on it and what it might return. The less that you have put into it, or what you have received, should be consistent with your expectations and effort.
The same applies to any “online” social network or offline. Though it may seem shallow at first to only say that you only put stock in the people that bring value to you and what you do-it’s actually the truth. It has nothing to do with the technology, the platform, the hardware or the software.
Whether we care to admit or not. We all look for value, we may not say it, but it’s true. Online and offline, value in the people that we connect with, drives our relationships.