Interesting day unfolding before me today. I’m going to provide you 3 lessons in relationship marketing. One of the first blog posts I read this morning was written over at Jason Falls’s social media explorerer. The post was about how social media can open the door for happiness marketing. I’m down with that, since scare tactics seem to be de rigueur these days. My take away points from this are as follows:
Social media offers a way to build your business by making people happier, rather than the other way ‘round.
People who feel like they’ve been heard are happier than people who don’t.
If you refer to yesterdays blog post, you will see that one of my deadly “sins” for a social media marketer are the pissing off of a customer. Any time we can make a customer happy, shouldn’t you take it? When you help someone or make them happy, are you not happy as well? Isn’t that, or can’t that have a viral effect? Come on people start thinking of the power that you posess to make people happy and use it. The quality of a good relationship will make YOU happy. Lesson #1.
So after reading this article, I happen across Peter Kims’s blog post titled How to create successful hero marketing and my take away from this was to beware of gods with clay feet and to thine own self be true. Essentially Peter is saying that you either worship your heroes in social media, you want your heroes to notice you or you want to create your own hero persona. Please read his whole post, it really raises some questions on just what exactly is it that we want to achieve? Below is part of my response to his post.
But it serves up two good points that you have mentioned. Seth leveraged his hero worship status to drive sales via WOMM and the viral aspect of invite only status: and his followers/readers and their egos fell for the ego trap and bit.
The relationships that you cultivate all have a motivation. The ones that have the most impact on you and your life will be the ones that make you happy. They also will be the ones that to a certain degree are mutually satisfying. That isn’t saying that they might not involve some ego, but relationships are as much the driving force social media as any other component. i.e. the conversation and the realtionship that springs from it,is not a monologue. Lesson #2.
Relationships. it’s what drives everything we do. Relationships are our universe. You might not agree but I will tell you that in the immortal words of John Donne, “no man is an island” especially in social media. Our relationships define us as much as any metric in social media. For example: Number of visits, Number of subscribers, number of readers, number of followers, number I’m following, blogs I’m reading, people I recommend- ALL Relationship driven.
But in some cases the relationship is not perfect. It has it’s “warts and all”. And we’re taught that we should tuff it out and eventually things will get better. Well you know what? In some cases that just isn’t true. And people end up bitter and angry and saying things they don’t mean because they stayed in the relationship entirely too long. Which leads me to Maggie fox and Geoff Livingston. They decided to not go through with their planned “merger”. They called it off a little over a month after they had announced they were teaming up. Rather than fight through it, they both had the foresight to realize that maybe it wasn’t going to work out. So the end result? A relationship intact. Some disappointment but in the end, no damage done.
In the end, it’s all about the quality of ALL of the relationships you cultivate, and what you do with them in all of there various forms and stages. Lesson #3, Can you say Micro Interactions anyone?