Don’t let the title scare you. it’s really a simple notion actually. It goes something like this. You’re a marketer, you’re tasked to sell something online. You know about Google’s algorithm, you understand how to optimize for search, you know that you will be using WordPress because of it’s ability to add plugins and content on the fly. You have everything that is needed except actual people, buying customers and or web traffic if you will. You decide to make it social. Or become… wink wink, social.
You’re thinking that if you meet, follow, friend and like enough people that you might be able to sell them on your product or they will find your site and buy. You figure that if you create social profiles everywhere and try and be everywhere at once, you have a better chance of selling stuff. You and everyone else!
So…Are you trying to sell a product or make friends?
What’s your intent? To find buyers or to find friends?
What’s you motivation? To make money and to sell product or be social?
We call it social media but is social a means to an end that has nothing to do with being truly social? and what’s that “media” part of the term supposed to refer to? What is being “truly social” even mean? In order for there to be harmony, success and sales, do you as a marketer need to keep swimming in social circles in order to create genuine relationships in the hopes that one day after you have gotten past the whole trust thing that your prospect/customer will eventually buy something from you the company? That’s a helluva sales cycle. Most companies don’t have enough time to wait for that! Is there a workaround for that?
There’s an old saying and it goes like this. Quit trying to make out with the person who’s name you don’t even know yet.
Maybe we need to start calling a spade a spade. At the end of the day social and search may get you in the door and as a marketer you may have done your job of using what is at your disposal, but at some point it will still come down to trust, price, value and the user experience and not necessarily being everywhere and being “social.” What if you made your intent perfectly clear in a social setting that you want to sell people something, how would that work out? Sadly, it might not be pretty. Which means that you’re back to square one. Trust, value, price and user experience.
From a transactional standpoint social might get the conversation started for both parties and in some cases it might somewhat be artificial or even superficial for both parties-but in the end, it will always come down to you guessed it, trust, price, value and the user experience. The problem is until marketers figure out a better way to convey trust, value, price and a great user experience-they’re going to have to bide their time getting to know who you are.
Are marketers okay with that?