In Business, I don’t really have a hard time saying “I’m sorry”, I just don’t like saying it, because it constitutes either failure or the inability to “do” something. It conveys that perhaps you did not hold up your end of the bargain. And yet, a lot of people cannot say it or do not say it, or, do everything in their power to avoid it. That makes things worse.
I don’t like saying “No”, because it means I can’t or won’t do something for you. I am refusing to do something for you. Some people do not like to hear No, or in some cases won’t take No as an answer. Others, instead of saying No, agree or say yes, when they really shouldn’t. That’s not a smart thing to do.
I don’t like saying ‘Goodbye”, because it signifies that our current engagement is ending or over and sometimes you don’t want it to end. Other times saying goodbye is exactly what’s needed a “good” bye. Sometimes, it’s just time.
In life, and in business, some things are painful to do. We don’t want to do them because they hurt or we fear that we will lose business. The three things that I mentioned above are all communications issues aren’t they? But in each scenario, its a form of communication that is often times necessary but avoided. Which again, makes things worse.
Sometimes we do have to say No.
Sometimes we do have to say I’m sorry.
and Sometimes we do have to say Goodbye.
What happens to the marketing person, the social media specialist, or the PR pro that decides to incorporate those three words into their lexicon?
They get Respect. Street Cred. and probably more business. Is this about being transparent?
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