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What can you do today that can empower your customer using social media?

“What can you do today that can empower your customer using social media”?

I was asked this by someone who works for an Amazon owned company. Their customers in this scenario are B to B but they also have B to C. The question essentially was. How can we get more ROI from our customers utilizing todays social media without going down the path of ” A blog”? What makes the best sense?

You see, their thinking is that everyone is doing the blog thing and in their industry, there is no way it will have legs, so what else is there that we can do? What will work in our space, knowing that we have to have some type of social media element? One of my points was that the B to B consumer might be slower right now to embracing the tools that social media might provide. Whereas, the B to C consumer might be more apt to utilize them. The thinking being that the B to B person is still in education mode and is going to stick to what’s tried and true in regards to traditional forms of marketing.

They seemed to think the same thing. And maybe I’m wrong, given the larger context that social media is being bandied about currently. But what does make sense for each group? Can you roll out a social media campaign for both groups that makes the best sense for both? And is it wrong to think that a blog just won’t work?

What should be the entry point? Krishna De wrote a post back in January on a similar topic, but the problem is, it was written in January. Does it still apply? Social media advances are moving at such a rapid rate that sometimes what made sense 6 months ago, might not be the case now. Jared Goralnick has some thoughts on this too but it’s more of a jumping off point for the person, not the organization who is trying to leverage social media to increase ROI.

Here’s a guest post on the My Creative Team blog site that makes a little bit more sense titled the roi of social media but the whole point is this. As a marketer you can sit across from me and educate me, but then at the end of the day, what are you going to do?  With that being said Mashable has a nice post on 5 things you can do to develop a social media plan for your business.  The list includes

  1. Listen
  2. Prepare
  3. Engage
  4. Go Offline
  5. Measure Success

 

In conclusion: To all the social media marketers out there, this is essentially what you are going to hear from your clients and customers to be when going down the path of social media:

TELL ME WHAT YOU ARE GOING TO DO! and then tell me how it will impact me and how long will it take. See the below chart from Marketing Charts

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2 Responses to “What can you do today that can empower your customer using social media?”


  1. 1 Krishna De September 7, 2008 at 7:41 pm

    Thanks for referencing my article in your post.

    Re the statistics you reference in the chart – do you know when they were published, the audience they surveyed and how many people were surveyed?


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Marc Meyer is a Digital and Social Media Strategist at DRMG. This is my personal blog where I share observations, thoughts and opinions that are all my own.

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