Thanks for sharing this story – and the point… which is that all relationships and communities have an arc. Some are short and transactional, others are long and intense. The other point is that there are, in fact, some people that need more than the community can give them (community manager included). It is one of the toughest things to manage as a community manager. Most of us like to make things right/fix things and it is just not always possible with certain people. Communities indeed attract needy individuals because they understandably get rebuffed from a lot of one-on-one relationships. There is no clear way to handle those situations although it’s wise to not fuel the fire. A hard lesson to learn and not always clear in the middle of the situation but as you allude some things are just meant to not work out or continue – and that has to be OK.