Archive for April 17th, 2009

Here we go again, Yankee fans chant,”Pepsi Sucks”.

pepsico

Oh brand managers, where art thou?  Apparently Pepsi didn’t read my earlier post on why brands move so fast on damage control. Maybe they should. Why? Because they need to move pretty damn quick to soothe the Yankee Fans they pissed off with their promotion of giving away free Yankee tickets and Pepsi-Cola products. Call it the anti-promotion.

In an Adage post titled, Pepsi Promotion Ends With Chants of ‘Pepsi Sucks’ Pepsi shows what happens when brand managers and product marketers fail to plan. They can plan to FAIL! can you say #PepsiFail?

pepsi

Watch how quick this anti-promotion spreads virally on Twitter and the blogosphere. Brand managers, have you learned anything yet?

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Why do we move faster for damage control than we do for brand control?

hallelujah

Can I get an amen? OK maybe it’s too soon in this post to ask for that. But really, I could not help but to think about the shitstorm that has happened over the last 7 days with Dominos and Amazon, and that maybe companies big and small, might want to take the time to better understand how they go about branding themselves either using social media or not.

I know, we’re not talking about a branding issue here. Or are we?

You see, it’s not so much how they brand, but rather, how fast, or the pace and the speed in which they do it. The reason I’m thinking out loud about this, is that I’ve now watched in 3 very high profile cases (Amazon, Motrin and Dominoes) how quickly large brands have moved to incorporate damage control via certain media channels, formats and vehicles- which led me to postulate-

Why don’t they move this fast in branding in general, controlling the brand or creating and shaping the message? What’s holding them back?

I suppose we can sit here and be quick to criticize or answer that question by stating a) If they are moving too fast then they must be trying to shove the message down out throats, and grab market share. And of course we know that’s not cool with their core audience, the blogosphere,  social media pundits, marketers and the Twitter mob, etc., etc., etc. Right?

Or… We could criticize them for moving too slow and missing the boat and of course that’s not cool with their core audience, the blogosphere, social media pundits, marketers and the Twitter Mob…Right?

So they can’t win.

But what strikes me is this. Have you ever heard this statement? “You never know how fast someone can run until they’re running for their life.”  Which always begs this question: Why don’t they run like that all the time?


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Marc Meyer is a Digital and Social Media Strategist at DRMG. This is my personal blog where I share observations, thoughts and opinions that are all my own.

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